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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
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My order when from one box $54 dollars to over $170 for to boxes, I wasn't sure why, review my order and total did not make any sense, so please review your order very well before you put in your credit card card number.
My order was incorrect, with the wrong prescription. Contacted customer service, was emailed a return label and my correct order was on my doorstep in 4 days. I understand mistakes happen... but I do appreciate the timely response to make things right.
Easy and convenient. Fairly quick with arrival after ordering (about 3 days).
I received an opened box of contacts in the mail. I contacted the company and they sent me a new pair with a contact case right away. They were so easy to deal with. I am a returning customer because I find reasonable prices (checking for online codes) and they are a company who has their customers in mind, not just the products.
Due to blindness and the lens is so light blue, I cant find it in my eye.
Good company with fast delivery and a wide selection of contact brands to choose from and buy.
Not an exact match but was upgraded from the 2 week to the monthly lens. Not sure why but hopefully no issues. Not mad. Fingers crossed.
I just received my order for two pairs of RGP lenses. What an upgrade from my previous local vendor through my eye doctor's office, Apparently, the quality of your product is substantially higher. My vision is very much improved, the comfort level is also very much improved, and the pricing is about 1/3 of what I was paying locally. Thanks so much for such superior customer service!
I ordered two sets of lenses for $39 each and upon paying discovered an additional charge bringing the cost up to $195 instead of $156. I also received a lens case that I don't need and requested to not receive.
My contacts arrived quickly and fit perfectly. They're comfortable to wear.
I've been a customer for years, and still have no complaints.
On line was easy, staff responsive, prices were good, customer service was excellent, they help me with every aspect necessary to get my prescription okay' The shipping was prompt and I received my lens in record time
I love ordering my contacts via this website. It's quick and easy and fast delivery.
My prescription hasn't changed in 18 years. It's fantastic having to pay a doctor or an AI after a bogus laptop/home eye exam for the same Rx year in and year out. Im sure there is protocol, but it's still ridiculous. There should be larger discounts for getting repeat exam results after almost two decades. I'm already paying money to be able to See..
Consistent in pricing and delivery. Appreciate the responsiveness.
The price and efficiency was comforting. Would order from them in a couple of months without hesitation.
My order arrived sooner than expected. And was very easy to renew.Thanks!
Answer: I am in the same boat. I have not received my rebate and filled out all the paperwork correctly. My order was 9/16/2021. They have not offered any assistance to help. I have reached out multiple times. They over charge with processing fees and then with the offer of a rebate... which is not easy to follow the directions. Yout have to fill out rebate form which is not available for 30 days and has to be filled out 60 days from purchase. Then 4 months later they will not send the rebate with an the response is to wait it will come... I have been hearing for 2 months.
Answer: Apparently and unfortunately yes. Will not be using lens.com again as well due to this
Answer: Isabel, I'd be happy to answer that for you. Yes, the contacts are legit. We sale the same lenses that you would receive from the eye care profesisonal. If you need any assistance placing an order please contact us at 18005367266. Thank you, Helen Manager Lens.com.