LEGO

On qty limit 1 items I can't purchase them if my family members in another state already did! Apparently they track so much of your personal information to try and stop people from over purchasing their products that it is a super common thing to just get permanently banned from Lego.com simply by being a strong supporter of them. There is also ZERO way to undo this apparently. Horrible company!

Lego would not accept in store return for unopened set but I received a label to return it. They have tithe unopened set but now claim it will take a month or so to refund the money. Wafts with this? I. Years past, last 5 they blame one thing or another but basically they cannot on a year around, year in and year out function like a normal company.

Ever since building my Lego Grand Piano, I have been going around in circles concerning the power up app. When I activate it, it does not load the sheet music. It works with my Iphone 5, which I took out of storage and my grandsons Iphone11. Both had no issue with the full load. I spent 45 minutes going around in circles with an online chat. I finally gave up and called in. All the person could do is report the issue with no solution.
I am disappointed especially since this is one of Lego's premier products with a $350 price tag.

I have liked legos since the age of 4. It has been a milestone in my childhood and a great thing in my life. People my say that lego is a bad company, to that, I can't really say anything. Nowadays, i build my own creations, so I don't really know how sets work now, but overall, lego is a wonderful product.

Lego is surely one of the worst customer service provider I've ever met. They did not respect their customers, has discriminations, do things arbitrarily and did not provide a solution when things go wrong. They will be doomed if they do not change and improve.

I love building legos and have for a long time but I simply cannot afford them anymore due the increased cost of them. I don't understand why you have to charge so much. I would love to get the Millennium Falcon set but simply cannot afford it for $169.00. I'm like why does it have to cost so much. It's sad. I have gone to these other brands now that are a fraction of the cost and they are bigger, more parts and quite frankly more affordable. Thanks Lego for ruining a great pleasure I had with your company. I wish I could have stayed with you because I was a loyal Lego fan. Just simply can't afford you anymore.

I ordered the Disney castle V39 was so excited that I got the order in on time. When I didn't receive it 2 months later I stared to ask questions. They replied that my item got lost or stollen and that they were sorry. They refuse to replace it! Gave me 25.00 credit to use and my money back. I told them I didn't want my money back I just wanted my product. They refuse to reply to me after that and I've tried many times. I'm very upset with their customer service and the company.

I bought something from lego.com online website a week ago and they canceled it and made me pay for something from october that I have a payment error on that I did not know about. They only gave me 15 dollars in points to compensate me for my time and inconvenience. Now I have wait 2 weeks for the finance department to fix it. I will not be able to order for 2 weeks and redo everything. I was looking forward to doing my second story and now I cannot because of them.

There are too many stores with easy returns and provide a shipping label at either a low cost or free. Lego.com does neither and stores only offer store credit. Lego is NOT a small company and children change their minds especially with all their marketing. I will no longer purchase direct as it cost over $27 to return a new unopened set because my child saw a new set he wanted more. Lego- your sets are already overpriced and the lack of service to your customer Is frustrating. I will not be shopping here in the future.

As a Lego fan, my first time ordering from this site was good. I ordered the Lego Flintstones set, and it came before the week was over. They even made sure the contents were shipped safely by adding some protective packaging. Lego Shop did such a good job, I may think about buying there again.

19 days after I order the item I still don't have the items.

I email and called the support and gets round around. First the status is "label printed" but nothing shipped for over 15 days. Then they create another order and expedited it. I am suppose to receive the items in 2-3 business day, it's been 3 days and still sitting in "warehouse" status.

Getting nowhere with their service department. I guess the shipping department decides to ignore the "expedite shipping"

This is the worst online shopping I have ever experienced.

Advice, skip Lego online. Buy from Amazon.

If you teach boys or know any boys at all, you'll need to familiarize yourself with legos. My students, from the youngest to the oldest, have always loved Legos, and as an educator, I see a ton of benefits in their use/play - development of: motor skills, creativity, motor and cognitive planning, visual spatial skills, etc. Not to mention the relationship skills involved - sharing ideas and pieces, planning out the play with peers, etc.

The lego online store is pretty amazing -- a veritable wonderland for any boy or girl. I do think that I could find many of these sets elsewhere for cheaper (I've found a good many at places like TJ Maxx) but for the special, harder to find stuff, go here!

Dear All,

I hope you are fine and healty.

We live in Turkey and we use your products with love and appreciation.

We bought the Lego ******* Classic set from one of the internet shopping sites. However, after completing the installation of the Blue Train item, we realized that the three wheels are not working in sync and are rubbing against each other. Under normal conditions, all three wheels should rotate counterclockwise, while the middle wheel rotates clockwise. This causes the train to stop moving. We ask you to resolve this issue.This situation caused a great disappointment for us (my 5 year old son and I). Unfortunately, it has shaken our confidence in Lego. My son is currently asking if he can play with this train and I cannot give a correct answer. I cannot say that this product was designed incorrectly because its wheels do not turn in the same direction. An urgent solution is needed.
If there is a situation, technique or installation that we missed or did not understand, we ask you to inform us.
Unfortunately, this product of yours has also caused us unhappiness.
We ask for your support to rectify this situation. I am forwarding the relevant photo and video to you in an e-mail.

Kind regards.

I wish I would have read the reviews before I purchase on Lego.com. After making my online purchase I noticed that Amazon offered superior pricing--$48.00 difference on two sets--a substantial savings. Lego.com would NOT cancel the order the same day altho it had not shipped. I can return the order once I get it and be credited... Maybe? A return authorization was prepared to include in the shipment so why not provide customer service and either price match or cancel the order? Ridiculous and I will never shop here again!

I love Lego, the toys, the parks, even the website are still high quality in this outsourced economy. The parts are still made where they originally were in Denmark, and the customer service is actually human. Their products are always high quality and on the verge of an imagination overload! As usual, a great job from Lego, fast shipping and an easy to maneuver website all add up to a very well done product. Thank you Lego, and nice job.