LEGOReviews 52

Tried to order a A-wing Starfighter UCS set off the site, after making the payment to Lego I received a conformation email when I logged into my account I noticed that the account was flagging a error so i logged a support ticket (no replay over 5 days), by the weeks end Lego just randomly gave me back my money (my moneys apparently not good enough for them), logged a seconded tick still no response on either ticket. The funnest part is this is my first and last time using this server.

There are too many stores with easy returns and provide a shipping label at either a low cost or free. Lego.com does neither and stores only offer store credit. Lego is NOT a small company and children change their minds especially with all their marketing. I will no longer purchase direct as it cost over $27 to return a new unopened set because my child saw a new set he wanted more. Lego- your sets are already overpriced and the lack of service to your customer Is frustrating. I will not be shopping here in the future.

As a Lego fan, my first time ordering from this site was good. I ordered the Lego Flintstones set, and it came before the week was over. They even made sure the contents were shipped safely by adding some protective packaging. Lego Shop did such a good job, I may think about buying there again.

I placed an order at the online Lego Store. The next day I received an email to say they can't deliver the items as outlined in the order and that I need to call and supply a new address. I called and they said that the order had been cancelled. I told them to leave it as cancelled. However, now my credit card is still billed for the amount. I'm calling everywhere trying to get my money back. I've even sent emails to their costumer service team with no response. I will never shop at their online store again.

I couldn't place an order, after payment there was redirection to blank page and nothing happened. I have tried many times on different browsers, finally succeded without 3D secure verification(still don't know why, it just billed my credit card without bank verification). Then I've realized I entered the wrong post code by accident (the whole process made me so upset). I tried to chat with customer service just after placing an order but they told me it was too late and the package was shipped! I tried to place another order again with correct address without any success - redirections to blank page only. Still don't know what will happen with my first order.

I made an order and the website kept logging me out of my account and crashing as I tried to place an order. Because of this, Google autofilled the wrong address. Now the birthday gift I ordered for myself is being sent to the wrong address and I will probably never see it. Customer service was useless. I could not update, change, or cancel the order once it was made. I've spent A LOT of money on Legos, so this is really disappointing. I will never order from the website again.

I wish I would have read the reviews before I purchase on Lego.com. After making my online purchase I noticed that Amazon offered superior pricing--$48.00 difference on two sets--a substantial savings. Lego.com would NOT cancel the order the same day altho it had not shipped. I can return the order once I get it and be credited... Maybe? A return authorization was prepared to include in the shipment so why not provide customer service and either price match or cancel the order? Ridiculous and I will never shop here again!