Worst transaction ever. Called to cancel my order a few days after purchase and was told no because it was in the warehouse and to wait for the package. Jul 2 was purchase date. Didn't ship out for several days. Then I got a FedEx shipping date of July 13. Since I live in an apartment, I had to wait at home for the package. Package never came. Had to deal with FedEx then called Lego. Spoke to Nathan who told me he was going to try to get me a refund by talking to billing. He also said he'd be calling FedEx to have the package returned to Lego and to email him if the package didn't show up on the 14th. None of this happened and got an email from Nathan saying to let them know if it hadn't shown up by the 16th. I was so let down and stressed by this point. So I waited on the 14th for the package. Once again it didn't show up. Had stress induced blackouts at this point. I was out a lot of money and couldn't get Nathan at Lego to email me back. FedEx called apologizing saying it would be delivered today the 15th. So much for Lego calling and having it shipped back to them on the 13th when I called. Got up early on the 15th and looked at the tracking. Now it's finally going back to Lego. So I called Lego again. Spent 25 minutes on the phone. My money will be returned in 3-5 business days and I got 10.00 in VIP points for the stress of it all. 10.00. That doesn't seem like a fair price for my time and stress. Let me tell you what Lego means to me. My house is filled with Lego sets. I have almost every Harry Potter set put out as well as other sets. I post regularly ( almost daily) on Legos and how wonderful they are. I post my builds on FB. I tell my friends to buy Legos. Everyone in my family is a Legoaholic including my 73 year old mother. To say how let down I am by Lego is an understatement. They have virtually no return window. They use FedEx which I have a problem with every order shipped to me. And now 3-5 business days to get my money back which I need because I ran into an emergency. I will NEVER use Lego.com again. The Legos are now being turned around and shipped back to Lego. I couldn't do this myself in the beginning with FedEx because Lego places restrictions. You have no control over your shipment from Lego. I am devastated over this whole transaction. I will continue to buy Legos, but will do so from other places or go to the store which is 45 minutes from me. Before you order from Lego online, I suggest you take these things I brought up in mind. Worst transaction ever.

It was easy to build and could do many cool thing it was the bestttttttttttttttttttttttttttttttttttt

This online LEGO store is run by unethical people that ruined my Christmas order. I placed my order on Sunday evening but they pretend that it was made on Monday with lame excuses that their server is set up on European timezone. So they already stole one business day. On the website they promise they would process a new order within 1 business day (everything was on stock) - mine was sent 4 business days later, on Thursday, a few minutes before midnight so it was almost Friday! Of course they pretended it was processed Wednesday morning but only what they did was to print shipping label. According to Fedex, nothing beyond that was done on Wednesday and they actually got the package almost Friday so it was sitting at their warehouse doing nothing. On the website they promise 3-8 business days delivery but mine ended up outside of that timeframe, and even worse, despite already being late they mailed through so-called Fedex SmartPost (which is a scam service on its own) that has nothing to do with Fedex other than sharing the name. SmartPost basically starts with Fedex ground service that is twice to three times slower that normal ground service, and then Fedex delivers it to USPS post office, and then USPS needs additional days to deliver, minimum one but sometimes several days. Fedex tracking already shows estimated delivery after 8 business days, and they will simply drop to USPS mailbox so this is not the end of travel yet as you need to add additional days for USPS for final delivery - can be one day, can be a few, depending how motivated and busy they are. So basically it takes two weeks to deliver to Miami area; it's on the way so who knows, maybe even more as it wasn't delivered yet. Most likely I'm not going to be in town when it finally gets delivered so there is nobody who can pick it up, and I was just visiting Florida so perhaps I lost my package and money. I may end up calling my credit card company and filing a chargeback against this business but I will of course wait to make sure if in fact I'm unable to get it before doing it. To make it short: if you need your package for Christmas or upcoming birthday, FORGET about this store as they will for sure screw you as much as they can. Had they sent through Fedex ground service, the cheapest traditional Fedex service I would get it no problem as according to Fedex website shipping takes two business days since it was sent to Miami, FL area; however, huge delays from Lego store combined with extremely slow service through SmartPost resulted in about 2 week, if not more, delivery. Just do yourself a favor and stay away from them or you will regret.