Easy to purchase. Arrived in a short amount of time and was well packaged. If I had anything to complain about it would be that no instructions came in the box. But I found how to adjust the led's on line. I have yet to do it and am sure they will be just fine.
The product looks good, but without instructions it's hard to install. Nobody will answer my email or phone call to help get instructions. Frustrating, when there is a specific wiring harness that has to be used and I can't install without instructions.
Website said fog lights would fit my Jeep. They don't. LED Factory Mart tried to charge me return shipping to send them back. They won't send me a shipping label and are being sketchy about my refund. I also got a headlight that didn't work. They said they would send a new one but I had to pay $40 shipping. Eventually I go them to send me a replacement headlight with no shipping charge, but why should I have been asked to pay it in the first place? All in all, this company is terrible, and I will never purchase from them again.
This company has absolutely TERRIBLE customer service. They are in China and will only answer in the middle of the night. They also sent me the wrong parts (their website says the parts will fit my truck and they don't) and are trying to make me PAY SHIPPING TO SEND THEM BACK! DO NOT BUY FROM LED Factory Mart.
Delivery was quick and packaging was simple! I am by no means a mechanic and install took no more than 15 mins. Some instructions in the packaging would have been helpful but there's enough to go off of on the website! Would recommend to anyone looking to add a little flare to their ride.
Dear Rafael M.
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience with the quick delivery and packaging of your order.
Thank you once again for choosing us, and we look forward to serving you in the future!
Therese things are easy plug and play and are bright, only con is they don't fit correctly in the fog light spot, they cave in a bit.
Dear Merick,
Thank you for taking the time to leave a review. We are glad to hear that you found our product easy to install and bright. We apologize for the inconvenience you experienced with the fitment of the lights in your fog light spot.
Our team takes customer feedback seriously and we will be sure to look into this issue further to see if any improvements can be made to ensure a better fit in the future. In the meantime, please feel free to reach out to our customer service team for any assistance or to explore any potential solutions.
We appreciate your business. Your satisfaction is important to us and we are committed to continuously improving our products and services. Thank you for choosing our brand and for sharing your feedback with us.
The led grill lights fit my 4 runner perfectly and look awesome. My order shipped quickly and after looking up how to install on you tube I had them installed within 20 minutes. Only downside was the instructions that came with the lights but thanks to you tube they are perfect. I've already had a lof of compliments!
Dear Dunavant,
Thank you so much for taking the time to write us a glowing review! We're thrilled to hear that you had a wonderful experience with our product. Our team is dedicated to providing exceptional service and we're delighted to see that our efforts have paid off.
We really appreciate your business and your feedback. If you ever need anything in the future, please don't hesitate to reach out. We're always here to help in any way that we can.
Thank you again for choosing us, and we hope to have the opportunity to serve you again soon!
$379.00 order for LED Jeep headlights and fog lights and one headlight is not working. It took 11 calls to get a human on the phone who promised resolution within 48 hours, a week has passed with nothing. Another person replied to emails, David M, at 2AM at night and is constantly giving the run around. Almost 3 weeks now and still no replacement product and no end in sight. Stuck with unusable product and out $379.
If they make this right, I will update this post. Also filing with the BBB and my credit card provider.
Long as this isn't a scam. I'll be OK. You people still haven't reached out to me. I have a problem with your passing lights. The halos on the lights only light up half way. I'm sure your products are very good. Maybe I'm doing something wrong. Please call or text me at:
*******081
This is George C. MacGirvin.
First purchase from Led Factory Mart. Smooth transaction, great price and fast shipping. Will buy here again!
Dear Brandy,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!
Was very excited to finally receive my order. But honestly I believe if you would give your customers more heads up and customer service then these delays wouldn't be as stressful.
Thank you for my order
Great prices and A++++ service!
Looking forward to receiving my new headlight!
Thank you so much
Easy to order, install, and looks good. Delivery was fast and came quicker than expected.
Dear Peter,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Very happy with product and ease of installation. Had no problem with power set up.
Dear Robert,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had such a positive experience with us.
At LED Factory Mart, we strive to provide exceptional service and high-quality products to all of our customers, so it is always rewarding to hear when our efforts are appreciated. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.
We truly value your feedback and will be sure to pass along your compliments to our team. Reviews like yours help to motivate us to continue delivering excellent service to each and every one of our customers.
If there is anything else we can do to further enhance your experience with us, please do not hesitate to reach out. We are always here to assist you in any way we can.
Thank you again for choosing LED Factory Mart. We look forward to serving you again in the future and providing you with the same level of exceptional service that you have come to expect from us.
Seems like a good pair of lights. Although it seemed like when mounting the lights bolts were missing that you needed to mount them I had to find my own bolts. But if I would have known that it creates so much wind noise I would have never put it on. Btw. Wiring harness is not complete either you had to make your own wiring harness just about all the way.
Trying to figure out how to run an ignition acc wire to all the DRLs was challenging. If you could find a way to make a true plug and play it would be a game changer. Also the flanges on the marker lights for the fender flares were way too big and the wrong shape all together and took quite a bit of trimming but I made them work just fine. All in all after about 5 hours of head scratching and modifications everything came out as intended.
The grill looks great - after a few days work. There were two issues though: First we had to drill holes at the bottom part of the grill where they get inserted by these two prongs that come out the headlights. The factory grill does come with those holes (slits) - this replacement did not (we used a drill to make them ourselves). Second, the grill came with a rubber gasket (strip - that is supposed to go on the grill) looking thing where it meets the hood (when closed). This was the biggest problem because we had to glue it on. There was no way of just fitting in (very strange - unless we missed something). There were no intructions either. Anyway, we solved the issue by using gorilla glue and it worked out but other people may struggle with this more (I can see people giving up).
I like it but you need to mark the poles next time a and b cause I put b in a's spot broke a pole good thing there was replacements which was a $#*! to fix but we got it now haven't used it yet that review will be later
Love your products but wish you would provide good installation instructions. When I emailed for assistance I was provided a link to a video which was actually for one of your competitors. That is not a good look but I shouldn't have to tell you that
Dear Jim,
Thank you for your feedback and for bringing this to our attention.
We sincerely apologize for the oversight and any frustration it may have caused. Providing accurate and helpful installation instructions is very important to us, and we regret that we fell short in this instance. We are currently reviewing our resources to ensure this doesn't happen again.
In the meantime, if you need any further assistance, please reach out directly, and we'll make sure to provide you with the correct support. Your satisfaction is our priority, and we appreciate your understanding.
My husband did not receive all of his order in the first box, but he contacted customer service and they followed up and we received the rest of the order.
Just a little disappointed that it took so long to get all the pieces.
Bought as birthday present for sons Jeep, Looked at many other options and this grill is perfect. Well packaged and with all of the hardware. Super easy change. 10 mins. I think this one has the best angry face of all of the grills.
Order the tri bar for my 2015 street glide special an when I got it an went to install it it doesn't fit or it's broken haven't really figured it out I lightly shook it an didn't hear nothing rattle an I looked at the connectors an one side was slightly crooked so I'm assuming that's the issue cause it wouldn't fully plug in an connect. But other than that minor issue everything else is good
Dear Josh,
We're sorry to hear about the trouble you encountered with the tri bar you ordered. Our sincere apologies for any inconvenience this may have caused. We appreciate you bringing this to our attention and we're here to help resolve the issue.
It sounds like there might have been a problem with the fit or possibly a defect in the product. We have contacted you by email to resolve this issue.
In the meantime, we're glad to hear that you found our business to offer competitive pricing and fast delivery. We strive to provide excellent products and service to all our customers, and we're committed to ensuring your satisfaction.
Please don't hesitate to contact us with any further concerns or questions. We're here to assist you every step of the way.
Overview
LED Factory Mart has a rating of 3.5 stars from 741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and fast delivery. LED Factory Mart ranks 21st among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Robert,
Thank you so much for your kind words! We greatly appreciate your feedback.
Thank you for choosing us for your needs, and we look forward to serving you with the same dedication and quality in the future.