I placed an order on March 3,2025 and as of March 21,2025 I cannot get an answer about shipping, order status or what is going on! I had heard good things about this company but so far I am not impressed! Can't speak to the quality of their products but customer service is poor in my dealings so far!
These lights suck. Do not buy please! Save your money. Hopefully I can get a refund! I only left 1 star because I cant leave zero. Do not buy these
Lights.
Dear Tone,
We are truly sorry to hear that our lights did not meet your expectations. We understand how frustrating it can be when a product does not perform as anticipated. We appreciate your feedback and would like to make things right.
Regarding your request for a refund, we encourage you to contact our customer service team support@ledfactorymart.com. They will be more than happy to assist you with the process and provide any necessary support.
We take all feedback seriously and will use it to improve our products. If you have any specific issues with the lights, such as functionality or quality, please let us know so we can address these concerns in future designs.
Thank you for taking the time to share your experience. We hope you will give us another chance to serve you better in the future.
Another victim of led factory mart, received my bronco trail marker lights with 2 different screws that are stripped out and all they offered were to send 2 screws which will not work, all we want is a replacement but no one ever answers to do anything. Save yourself the hassle of AWFUL costumer service and buy them on ebay.
Dear George,
We are very sorry to hear that you received your Bronco trail marker lights with stripped screws and that you're having trouble getting a replacement. We understand your frustration with the mismatched screws and the lack of a satisfactory resolution from our customer service team. That's not the experience we want you to have.
Please email us again referencing this review, and we will ensure that a complete replacement set of trail marker lights is shipped to you right away. We will also investigate why the initial response was to only offer replacement screws, as that clearly doesn't address the core issue.
We appreciate you bringing this to our attention. Your feedback is valuable, and we'll use it to improve our quality control and customer service processes. We value your business and hope to restore your confidence in our products and services by resolving this issue promptly. We want to make things right for you.
Purchased the lowering fairing lights kit for my HD and at first was impressed on the new look it provided. As I assembled back the passing lamps, one side did not illuminate, very odd since it was no issue before the new installation. Troubleshoot and found one of the Y-cables that was included in the kit either was broken or not wired correctly. Swapped Y-cable from other side and found no issue with the passing lamps. Emailed LED FACTORY MART and explained to David what occurred and he assured me that a replacement would be sent out. A shipment label providing tracking was provided with an indication that it was shipped. Here we are today and the shipping tracker indicates no progress has been made beyond a label being created. Emailed David back to question and I have not received a response. I am hoping that this could be resolved soon, and in return would update this review.
Dear Daniel,
We are truly sorry to hear that you're experiencing issues with the lowering fairing lights kit and the Y-cable, especially after being initially impressed with the new look. We understand how frustrating it is when a component fails and disrupts the entire setup.
We also apologize for the lack of progress on the replacement Y-cable shipment and the delayed response from David. That is not the level of service we aim to provide, and I want to help resolve this for you.
Please send us another email referencing this review, and we will investigate the status of your replacement Y-cable and ensure it gets shipped out to you as soon as possible. I'll also look into the communication breakdown to prevent similar issues in the future. We appreciate your patience and understanding, and we're committed to making sure you're satisfied with your purchase. We value your business and hope to earn back your trust by resolving this issue promptly.
Ordered the Halo LED lights for my Jeep. I had no issues while ordering and received it sooner than expected. I am very happy with the quality of my lights!
Dear Allanda,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Everything I ordered.They said was in stock according to their website to be delivered in 1to7days. Still.
Waiting on some parts a month later.
Got the run around every time. I emailed now.
Not a class act operation.
Dear Kerry,
We are truly sorry to hear about your negative experience. We strive to provide our customers with the best service possible and it is disappointing to hear that we have fallen short in this instance. We apologize for the delay in delivering your items and for any inconvenience this has caused.
We understand your frustration with the wait time and we sincerely apologize for any miscommunication that may have occurred. We are constantly working to improve our processes and ensure that such delays do not happen in the future.
We value your feedback and will take your comments into consideration as we continue to improve our operations. Please know that we are committed to making things right and ensuring that you are satisfied with your experience with us.
If there is anything else we can do to assist you, please do not hesitate to reach out to us directly. We appreciate your patience and understanding during this time. Thank you for bringing this to our attention.
My order came rather quickly and everything you need is in the box. Even though I had it professionally installed, my mechanic said it was an easy straight forward installation. I love the lights and the updated app works great!
Dear Tracy,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
It is a great product and looks great on the back of my jeep. Only two things I could complain about was it says it was a guaranteed fit but there was no plug on the back of the lights had to cut my existing plug and wire and wire it direct. He gave me a delivery Date but product arrived seven days later called to ask them what was going on. They said product came in damaged and had to get a new one order. I told him I just wish they would have emailed me and let me know of the delay
Dear Roy,
Thank you for your feedback and for choosing our product for your Jeep. We are glad to hear that you are satisfied with the product overall. We apologize for the inconvenience you experienced with the delayed delivery and the need for additional wiring upon installation.
We strive to provide excellent customer service and we regret that we did not meet your expectations in this instance. We understand how important it is to keep our customers informed and we will work on improving our communication for future orders.
If there is anything else we can do to assist you with your purchase or if you have any further feedback, please do not hesitate to reach out to us. We value your business and want to ensure that you are completely satisfied with your experience.
Thank you for bringing these issues to our attention and for giving us the opportunity to address them. We appreciate your support and hope to serve you better in the future.
Ordering was easy, shipping was fast. I got the high mount led rear lights that mount on the back hardtop of my jeep JL. Only issue is there is not much in the way of installation instructions for the wiring. But they look and work great, including the white reverse leds!
Dear richard,
Thank you so much for this fantastic 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service, so it's always gratifying to know that our efforts are appreciated by our customers. Your kind words are truly encouraging and motivate us to continue delivering the best possible service to all of our clients.
If you have any friends or family members who may benefit from our services, please don't hesitate to refer them to us. We would love the opportunity to help more people and make a positive impact in our community.
Thank you again for taking the time to share your feedback. Your support means the world to us, and we look forward to serving you again in the future. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help.
The site was easy to go thru, buying was easy and shipping was fast!
I ordered the headlight on labor day weekend. Took over a month to get, then I noticed the connectors weren't correct. I needed an extra adapter. That ones on me for not reading further. The adapter took another month to get. Just installed it yesterday and the high beam doesn't work. No instructions on install. Vert disappointed with the overall experience.
Dear Jason,
We apologize for the inconvenience you experienced with your recent purchase. We strive to provide the best quality products and service to our customers, and it is disappointing to hear that we fell short in this instance.
We understand the frustration of waiting for the correct parts and then encountering issues with the product upon installation. We apologize for any confusion regarding the connectors and lack of instructions provided. We will take this feedback into consideration and work towards improving our processes to ensure a smoother experience for all our customers in the future.
Our customer service team will contact you so we can assist you further with resolving the issue with the high beam not working. We want to make sure you are completely satisfied with your purchase and installation.
Thank you for bringing these issues to our attention, and we appreciate your feedback as it helps us to improve our products and services. We hope to have the opportunity to make things right for you.
I was very happy with the service and the product. Shipping was fast and packaged well so nothing could be damaged. The product itself is outstanding, much brighter than the original.
Dear John,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Installed led headlights w/halo and fog lights w/halo. Very bright headlights without being blinding to on coming traffic.
Once I found and down loaded wiring diagram, Instalation was pretty straight forward.
Just received led flush fitting tail lights. Look very good. I'll let you know who the Instalation went
Dear Ricky,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!
The box was not in great shape and it rattles, so I will wait for my husband to open it the end of November when we have our Christmas to see if anything is broken. I tried to look, but cannot tell myself.
Dear Pamela,
Thank you for taking the time to share your feedback! We truly appreciate your review and understand your concerns regarding the condition of the box. It’s important to us that our products arrive in perfect condition, and we regret that this was not your experience.
We encourage you to inspect the contents once you and your husband have the chance to open it. If you find any issues or if anything is damaged, please reach out to our customer service team. We are here to assist you and will do everything we can to resolve any problems promptly.
Your satisfaction is our top priority, and we want to ensure you have a wonderful experience with our product, especially during the holiday season. Thank you again for your understanding, and we hope that once opened, everything meets your expectations. Wishing you both a joyful Christmas celebration filled with happiness and great memories! If you have any further questions or need assistance, please don’t hesitate to contact us.
These lights look great. Install was easy, but there were no instructions included. My only complaint so far is that a friend told me the blinker was difficult to see when braking due the the brightness of the stop lights.
Dear Jason,
Thank you so much for taking the time to leave such a glowing review! We are thrilled to hear that you had a positive experience with us and that our service met your expectations. We pride ourselves on providing top-notch customer service and quality products, so it's always rewarding to hear when our efforts are appreciated.
Your feedback is incredibly valuable to us and we are grateful for your support. It's customers like you that keep us motivated to continue delivering exceptional service and products. We are committed to ensuring that every experience with us is a positive one, and we are delighted to hear that we have met that goal with you.
If there is anything else we can do to further enhance your experience or if you have any suggestions for improvement, please don't hesitate to let us know. We are always looking for ways to better serve our customers and your input is greatly appreciated.
Thank you again for your kind words and for choosing us. We look forward to serving you again in the future!
Received the product all in tact but there were no instructions which sssembly is self explanatory but you have to plug it into your fuse box. It doesn't say which fuse slot to put it in that's all I need to know
Dear Richard,
Thank you for your feedback and we apologize for any confusion caused by the lack of instructions regarding which fuse slot to use for your product. We strive to provide our customers with a seamless and hassle-free experience, so we appreciate you bringing this to our attention.
If you have any further questions or need assistance with the installation process, please do not hesitate to reach out to our customer service team. We are here to help ensure that you are able to properly install and use your product.
Thank you again for your feedback and for choosing our product. We appreciate your support.
Great headlight My only issue was the emails kept saying it was shipped but it took over a week and three texts to get a tracking number
Dear Bruce,
Thank you for your review and feedback! We're glad to hear that you are enjoying your headlight. We apologize for any inconvenience caused by the delay in providing you with a tracking number. We strive to provide speedy and efficient service to all of our customers, and we're sorry that we fell short in this instance. Rest assured, we take your feedback seriously and will work to improve our communication processes to ensure a smoother experience for all of our customers in the future. Thank you for bringing this to our attention, and we appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out to us. We hope you continue to enjoy your new headlight and thank you for choosing our products.
David was on it all the time, had patience, and explained everything step by step so I would not get confused my shipment came on time and they are still on if I am ok with my order 100 percent! Satisfied😉
Dear Rosa,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
The lighted portions of the order does not fit the 2023 Outer Banks version without modification of the plastic areas behind the grill openings. There are plastic baffles behind the grill that must be cut and drilled to get the pieces to snap in and allow access for wiring.
Dear Neil,
We appreciate your feedback and are sorry to hear about the issues you encountered with fitting the lighted portions of your order on your 2023 Outer Banks version. We apologize for any inconvenience this may have caused you.
Our products are designed to be compatible with a wide range of vehicles, but we understand that modifications may sometimes be necessary for certain models. We will make sure to review your feedback with our design team to see if there are any adjustments that can be made to improve compatibility for future customers.
If you need any assistance with the modifications or have any further questions, please do not hesitate to reach out to our customer service team. We are here to help and ensure that you are satisfied with your purchase.
Thank you for taking the time to share your experience with us. We value your input and will use it to continue improving our products and services. We hope that you are able to enjoy your lighted portions once they are properly installed on your vehicle.
Purchased these to replace OE headlights, and what a difference. Very happy with that. I inadvertently ordered fog lights that I do not need for this particular vehicle and I can't return them because it was part of a set, and the restocking fee is too high.
Dear Carolyn,
Thank you for your purchase and for taking the time to leave us a review. We are thrilled to hear that you are happy with the headlights you received and that they have made a difference for you. We take pride in offering high-quality products to our customers, and we are glad to hear that our headlights met your expectations.
We are sorry to hear about the confusion with the fog lights that were included in the set. We apologize for any inconvenience this may have caused. Our goal is always to provide the best customer service possible, so we will take your feedback into consideration to improve our return policy in the future.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We appreciate your business and hope that you continue to enjoy your new headlights. Thank you again for choosing us for your automotive needs.
I had to call customer service to find out where my order was at and after 10 days, it finally shipped. Had I not called, who knows if I would ever got my LED headlight
Dear James,
We are sorry to hear about the delay in shipping your LED headlight and the inconvenience it caused you. We strive to provide the best possible service to our customers, and we apologize for falling short in this instance. Thank you for bringing this to our attention, we will address the issue with our shipping team to ensure a smoother and more efficient process in the future. We appreciate your feedback and thank you for your patience. If there is anything else we can assist you with, please do not hesitate to reach out to us.
Overview
LED Factory Mart has a rating of 3.5 stars from 741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and fast delivery. LED Factory Mart ranks 21st among Auto Parts sites.
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- Cheyenne, WY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Everette,
We apologize sincerely for the disappointing experience you've had with our customer service. We understand that not being able to get updates on your order status is frustrating, especially after hearing positive feedback about our company.
We take all concerns seriously and are committed to providing better service. We are investigating the delay in communication regarding your order placed on March 3,2025. We will ensure that you receive a prompt update on the status of your order.
If you could kindly contact support@ledfactorymart.com directly, we would be more than happy to assist you further. Your satisfaction is our priority, and we appreciate your feedback, which helps us improve our services.
Thank you for your patience and understanding. We look forward to resolving this issue and ensuring that you have a positive experience with our company moving forward.