I ordered both the air mattress and crossbars for my roof rack. Both work perfectly with easy to understand directions.
They forgot to include a new headlight "bucket" with my order. I contacted them and they sent one out immediately.
Dear Gary,
Thank you for your review and for bringing this issue to our attention. We apologize for the oversight in including the new headlight bracket with your order but we are glad to hear that we were able to rectify the situation by sending one out to you immediately. Customer satisfaction is our top priority and we always strive to provide the best service possible. If you have any further concerns or require any additional assistance, please do not hesitate to contact us. We appreciate your understanding and thank you for your continued support.
All went well from the purchase to the delivery! I'm satisfied with the order.
Dear Frank,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service and it is always great to hear when we succeed in making our customers happy.
Your feedback is incredibly valuable to us and we appreciate your support. We hope to continue exceeding your expectations and providing you with the excellent service you deserve. If there is anything else we can do for you, please do not hesitate to reach out.
Thank you again for your review and for choosing us. We look forward to serving you again in the future!
The order came in a timely manner and I am very pleased with my order.
Dear Joseph,
Thank you so much for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that you had a positive experience with us and that you were happy with our service. Our team works hard to ensure that all of our customers receive top-notch care and it is always rewarding to hear when we have succeeded in providing excellent service.
Your feedback is truly appreciated and it serves as a great motivator for us to continue doing what we love. We are committed to providing the best possible experience for all of our customers and we are delighted to hear that we have met your expectations.
If there is anything else we can do to improve your experience with us, please do not hesitate to reach out. Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future!
Shipping was quick. Did not have any description on what bulbs went where. Should put that on the individual boxes so Noone installs incorrect.
Dear Chris,
Thank you for your feedback and for bringing this to our attention. We apologize for any confusion regarding the lack of description on the bulbs. We will definitely take your suggestion into consideration and work on improving the packaging to ensure clear instructions on where each bulb should go. Thank you for your support and we hope to provide you with a better experience in the future.
Delivery was very timely. Product was packed appropriately and well. I would buy again and again after the easy install and quality of product.
Dear Jon,
Thank you so much for your glowing review! We are thrilled to hear that you were pleased with the timely delivery, packaging, and quality of our product. We always strive to ensure that our customers receive their orders promptly and in perfect condition, so it's wonderful to hear that we succeeded in meeting your expectations.
We are delighted to hear that you found the installation process to be easy and that you are satisfied with the overall quality of the product. Your feedback is incredibly valuable to us, and it motivates us to continue providing top-notch products and service to our customers.
We truly appreciate your support and are grateful for your kind words. Should you ever have any questions or concerns, please do not hesitate to reach out to us. We look forward to serving you again in the future and hope to exceed your expectations once more. Thank you for choosing us!
No instructions this is very disappointing, of course they have 5-6 qr scans for everything else but instructions
JKinney
Dear Jeffrey,
Thank you for your feedback. We apologize for any confusion in not including wiring instructions for the produt in the package. We have since sent the instructions to you via email as requested. We understand the importance of clear instructions for our customers and will work to ensure they are included in all future packages. If you have any further questions or need additional assistance, please do not hesitate to reach out. Thank you for bringing this to our attention.
Only drawback is adjusting the light, having a hard time getting it right. Overall very happy with them.
Dear Kenneth
Thank you for your feedback and for choosing our product! We're glad to hear that you are overall happy with your purchase. We apologize for the difficulties you are experiencing in adjusting the light settings. Our team constantly strives to improve our products, and we will definitely take your feedback into consideration for future design enhancements.
In the meantime, we recommend reaching out to our customer support team for some tips and tricks on adjusting the light settings more effectively. They may be able to provide you with some guidance that can make the process easier for you.
We greatly appreciate your support and hope that you continue to enjoy using our product. If you have any other questions or concerns, please don't hesitate to contact us. Thank you again for your review and for bringing this issue to our attention. We value your feedback and are committed to providing the best possible experience for our customers.
It took awhile to finally receive the parts. Once I did no instructions or QR code to follow just a box full of parts.
Dear Kevin,
Thank you for your feedback. We apologize for any confusion in not including wiring instructions for the produt in the package. We have since sent the instructions to you via email as requested. We understand the importance of clear instructions for our customers and will work to ensure they are included in all future packages. If you have any further questions or need additional assistance, please do not hesitate to reach out. Thank you for bringing this to our attention.
LED Factory Mount seems to be a very good company to work with! I'll be ordering more!
Dear Gary,
Thank you so much for the glowing review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide exceptional service and it is always rewarding to hear that our efforts are appreciated. If there is anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to serving you again in the future and continuing to exceed your expectations. Thank you for choosing us and for taking the time to share your feedback. We truly value your business and are grateful for your support.
I received in a timely manner. Grille lights for my 2024 Tacoma TRD Sport. They will be installed on 9/9. Hopefully they will fit with no problem.
Dear Charles,
Thank you for the outstanding 5-star review! We are so glad to hear that you had a wonderful experience with our product. Our team works diligently to ensure customer satisfaction, and your positive feedback validates our efforts. Your review motivates us to maintain the high standards we strive for. If you have any questions or need further assistance, please feel free to contact us. We appreciate your support and look forward to serving you again soon!
Had to reorder a replacement 1157 LED bulb after only being in use less that 3 years with limited usage time.
Less than 100 hours.
Hopefully it is a one off and not inferior product
Dear HARRY,
We are truly sorry to hear about the issue you experienced with your 1157 LED bulb. We understand how frustrating it can be to have to reorder a replacement after such a short period of usage. We strive to provide high-quality products and we apologize if you received anything less than that.
We appreciate you bringing this to our attention and we have sent you an email to further explain the situation and offer a resolution. We want to assure you that we take product quality very seriously and will investigate this matter further to ensure it doesn't happen again.
Your feedback is important to us and we thank you for giving us the opportunity to make things right. If you have any further concerns or questions, please don't hesitate to reach out to us.
Thank you for your understanding and continued support.
Easy to order great service, fast delivery Easy to install Seems like a great company to work with
Dear Troy,
Thank you for your feedback! We're thrilled to hear that you had a great experience with us and that the product met your expectations. Our team works hard to ensure that all orders are shipped quickly and accurately, so we're happy to see that reflected in your review.
We appreciate your business and hope that you continue to shop with us in the future. If you ever have any questions or concerns, please don't hesitate to reach out to our customer service team - we're here to help!
Thanks again for choosing us for your purchase. We value your feedback and are grateful for your support. Have a wonderful day!
I was sent the wrong adapter for my bike. My 2022 Harley Street Glide requires a 4 plug adapter. I was sent a 3 wire plug. Rather disappointing to say the least! So i had to buy the correct one for $ 29.99 plus tax and shipping! Not happy at all!
Dear Michael,
We apologize for this expereince. For the kit you purchased, we write a Note in the description: for some specical models, customer needs to purchase extra adapter wire. We also sent emails to you to explain. If you have any questions or require further assistance, please do not hesitate to contact us.
Great to deal with. Fast shipping. No issues……………………………….
Dear McILwee,
Thank you so much for your glowing review! We are thrilled to hear that you were pleased with the timely delivery, packaging, and quality of our product. We always strive to ensure that our customers receive their orders promptly and in perfect condition, so it's wonderful to hear that we succeeded in meeting your expectations.
We are delighted to hear that you found the installation process to be easy and that you are satisfied with the overall quality of the product. Your feedback is incredibly valuable to us, and it motivates us to continue providing top-notch products and service to our customers.
We truly appreciate your support and are grateful for your kind words. Should you ever have any questions or concerns, please do not hesitate to reach out to us. We look forward to serving you again in the future and hope to exceed your expectations once more. Thank you for choosing us!
Read the instructions. Too technical for the average person to install. I already requested to return. No reply?
Dear Walter,
We are sorry to hear that you had difficulty with installing our product. We strive to provide clear and simple instructions that anyone can follow, but we understand that technology can be challenging at times. We apologize for any inconvenience this may have caused you.
As for your return request, we apologize for any delay in our response. Our customer service team is working diligently to assist all customers in a timely manner and we appreciate your patience. Please rest assured that we will process your return request as soon as possible.
If there is anything else we can do to assist you or if you have any further feedback regarding our product, please do not hesitate to reach out to us. We value your input and are committed to improving our products and customer experience. Thank you for bringing this to our attention.
They are all blacked out and whatnot and they dance around when you start the car. Wicked sweet design. A++
Dear Garrett,
Thank you so much for this fantastic 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service, so it's always gratifying to know that our efforts are appreciated by our customers. Your kind words are truly encouraging and motivate us to continue delivering the best possible service to all of our clients.
If you have any friends or family members who may benefit from our services, please don't hesitate to refer them to us. We would love the opportunity to help more people and make a positive impact in our community.
Thank you again for taking the time to share your feedback. Your support means the world to us, and we look forward to serving you again in the future. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help.
Good product, shipped out quick. Easy install and fit the grill perfectly. It would be nice if the harness was a tad longer. I ran it through the firewall and connected to the fuse box. Other than that no complaints. I watched a few YouTube videos (4 Runner lifestyle) to wire it up.
Dear Gabe,
We are delighted to receive your positive feedback! Thank you for taking the time to share your 5-star experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
I ordered lights for my tacoma, ended up receiving some sort of sensor for an unknown car. A bit of back n forth with customer service who was very helpful and they were able to send me the right product.
Dear Shaswat,
We apologize for this experience. We have sent the right lights to you. If you have any further questions or need assistance, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future!
Both written instructions and YouTube video were incomplete and confusing.
Had extra parts (hardware) and gaps in instructions left me questionable.
Dear Peter,
We apologize for any confusion you experienced with the written instructions and YouTube video. We strive to provide clear and comprehensive guidance to our customers, and we regret that this was not the case in your situation.
We thank you for bringing this to our attention and we have taken note of your feedback in order to improve our instructions for future customers. Additionally, we have sent you an email to address any questions or concerns you may have about the extra parts or gaps in the instructions.
Customer satisfaction is our top priority, and we are committed to ensuring you have a positive experience with our products. If you require any further assistance or clarification, please do not hesitate to contact us. Thank you for your understanding and we appreciate your feedback.
Overview
LED Factory Mart has a rating of 3.5 stars from 741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and fast delivery. LED Factory Mart ranks 21st among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ronald,
Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience with our product. Providing outstanding customer satisfaction is our top priority, and we're delighted that we were able to meet your expectations. Your feedback motivates us to continue delivering exceptional products to all our valued customers. If you have any further questions or need assistance, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future!