Great customer service 👏. Made the Toyota tacoma look so much better and provides alot of extra light with the backup camera on!
Our new lights fit great! We were worried about all the chatter about how they don't fit and then the fairing won't go back on, well none of that is true. LED factory Mart is the way to go!
Dear Nathan,
We are delighted to receive your positive feedback! Thank you for taking the time to share your 5-star experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
Does not come with relay or switch required for installation, would have been nice to have a heads up that these components are required for proper operation.
Dear Steven,
Thank you for your feedback and for bringing this to our attention. We apologize for any inconvenience this may have caused. We always strive to provide our customers with a seamless and hassle-free installation process, and we apologize if we fell short of your expectations in this case.
Your input is valuable to us as we continue to improve and enhance our product offerings.
If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We are here to assist you in any way we can.
Thank you for choosing our product and for taking the time to share your experience with us. We appreciate your support and look forward to serving you again in the future.
The product is great. My husband installed and we love it. My only complaint was the tracking I received was incorrect. It came a week later. Not bad, I just wanted it before going to a Jeepfest.
Dear desiree,
We are thrilled to hear that you and your husband are loving the product! We apologize for any confusion with the tracking information and for the slight delay in delivery. We always strive to provide accurate and timely updates on shipping information, and we are sorry that we fell short in this instance. We understand how important it is to receive your order promptly, especially before a special event like Jeepfest. We appreciate your understanding and patience.
If there is anything else we can do to make your experience with us even better, please do not hesitate to reach out. Your satisfaction is our top priority, and we value your feedback. Thank you for choosing our product, and we hope you have an amazing time at Jeepfest with your new purchase!
I ordered some lights for my lowers on my street glide and they look and work awesome and easy to install
Dear Demetrius,
Thank you so much for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that you had a positive experience with us and that you were happy with our service. Our team works hard to ensure that all of our customers receive top-notch care and it is always rewarding to hear when we have succeeded in providing excellent service.
Your feedback is truly appreciated and it serves as a great motivator for us to continue doing what we love. We are committed to providing the best possible experience for all of our customers and we are delighted to hear that we have met your expectations.
If there is anything else we can do to improve your experience with us, please do not hesitate to reach out. Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future!
Received wrong bracket! Slow to no response! Sent pictures of wrong bracket as instructed. Now been waiting for a response or correct part and no response!
Dear Doug,
We apologize for the inconvenience you have experienced with receiving the wrong bracket and the slow response time. We take customer satisfaction very seriously and are committed to resolving this issue promptly. Our team has been notified and is actively working to address the situation. Thank you for providing us with pictures of the incorrect bracket as instructed. We appreciate your patience and understanding as we work to rectify this mistake and ensure you receive the correct part as soon as possible. If you have any further concerns or questions, please do not hesitate to contact us. We value your business and are dedicated to providing you with a positive experience.
I have the item installed, but where are the instructions to wire it up? Where's the YouTube Video?
I would not have bought the grille if you expect people to just figure it out.
Dear Nicole,
Thank you for your feedback. We apologize for any confusion in not including wiring instructions for the grille in the package. We have since sent the instructions to you via email as requested. We understand the importance of clear instructions for our customers and will work to ensure they are included in all future packages. If you have any further questions or need additional assistance, please do not hesitate to reach out. Thank you for bringing this to our attention.
Very happy with the head lights. The only draw back was it didnt come with remote to change colors and fog lights
Dear tina,
Thank you for taking the time to leave a review! We're thrilled to hear that you are happy with your new headlights. We apologize for any inconvenience caused by the lack of a remote to change colors and fog lights. We strive to provide our customers with the best experience possible, and we appreciate your feedback.
If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We are always here to assist you in any way we can. Thank you again for choosing our products and for your valuable feedback. We truly appreciate your support.
Easy to install along with the plug and play cable attachments.
Dear Jonathan,
Thank you so much for this fantastic 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service, so it's always gratifying to know that our efforts are appreciated by our customers. Your kind words are truly encouraging and motivate us to continue delivering the best possible service to all of our clients.
If you have any friends or family members who may benefit from our services, please don't hesitate to refer them to us. We would love the opportunity to help more people and make a positive impact in our community.
Thank you again for taking the time to share your feedback. Your support means the world to us, and we look forward to serving you again in the future. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help.
I bought a set of lights for 2024 4Runner,the sequential brake lights. I recommend to test lights before starting removing the wings and screws.The LEDs look bright at night and they are well built.The installation is tricky since there is not mention that there is a need to drill holes to run wires, in general the instruction are bad not for the DIY guy.
It took me at least 1 1-2 hour for installation.
The wires look good and strong,
Dear Giovanni,
Thank you so much for your feedback. We are taking steps to improve our product and service. Any questions please feel free to contact support@ledfactorymart.com. We truly appreciate your support and value your feedback. Your kind words are truly appreciated and serve as a great motivation for our team. Thanks again for choosing us and we look forward to serving you again soon!
I purchased for my 2009 Tacoma the "Roxmad LED Fog Lights with Yellow Lens for 2005-Later Toyota".
After receiving the lights they are noticeably smaller than the stock fog lights. I took them to 2 off road centers to get them installed, Off-Road Warehouse and 4 Wheel parts, both shops said they were the wrong size. I reached out to LEDFactory Mart and advised them they were incorrectly labeled to fit my truck, David Mathews from LED Mart replied and said they do fit. I then tried to fit them personally and they were way too small (picture attached). I asked to get these returned and refunded more than once. David has now replied that I can drive them to their CA location 75 miles away, or resell them myself to a private party. Can you believe it! If not I would have to pay for return shipping and a 15% restocking fee. Customer service is not what LED MART does very well, especially on a product that does not fit the recommended vehicle. I will be disputing my credit card charge.
Dear Herb,
Thank you for bringing this to our attention. We apologize for the inconvenience you have experienced with the lights.We take quality and customer satisfaction very seriously and want to make this right for you.
Our customer service team has reached out to provide you with the return address for the lights and we will refund once we receive them back. We understand your frustration and are committed to ensuring that you are satisfied with your experience with LEDFactory Mart.
We apologize for any miscommunication or inconvenience you have faced in this situation. Your feedback is valuable to us and we will take the necessary steps to prevent similar issues from occurring in the future. Thank you for bringing this to our attention and giving us the opportunity to resolve it.
Please do not hesitate to reach out if you have any further questions or concerns. We are here to assist you in any way we can.
The front ones are great, no hyper flash but the rear ones need to be 1156 and not 1157… I thought the price was still good just for the fogged lens covers and front ones that worked great… gave the back ones to my friend which are brake lights, not turn signals
Dear Dean,
We are glad to hear that you are enjoying the front LED lights and that they are working well for you without any hyper flash issues. We apologize for any confusion regarding the rear lights needing to be 1156 instead of 1157. We appreciate your feedback and have taken note of your suggestion for future improvements.
We would like to inform you that we also have 1156 lights available for purchase, so please feel free to contact us if you would like to exchange your current rear lights for the correct ones. We strive to provide high-quality products to our customers, and we want to ensure that you are completely satisfied with your purchase.
Thank you for choosing our products and for sharing your experience with us. We value your business and hope to continue serving you in the future. If you have any further questions or concerns, please don't hesitate to reach out to us.
Easiest Installation Ever.
They work Great.
Would highly recommend for anyone with a later model Tacoma.
Dear Jonathan,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products/services, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!
My son requested these lights, I ordered them, it took more than 1 calendar week to be delivered, now I'm installing them.
Dear A W.
We are sorry to hear about the delay in delivery of the lights you ordered for your son. We always strive to provide the best possible service and ensure prompt delivery of all orders. However, there are instances where external factors may cause delays beyond our control. We appreciate your understanding and patience during this time.
We hope that the installation process goes smoothly for you and that your son enjoys his new lights once they are up and running. If you encounter any difficulties during the installation or have any questions, please do not hesitate to reach out to our customer service team for assistance.
We value your feedback and will use it to improve our services in the future. Thank you for choosing our lights for your son, and we apologize for any inconvenience caused by the delayed delivery. We hope to have the opportunity to serve you again in the future and provide you with a better experience.
They are awesome! I can actually see better at night and see people walking at night.
Dear Courtney,
Thank you so much for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that you had a positive experience with us and that you were happy with our service. Our team works hard to ensure that all of our customers receive top-notch care and it is always rewarding to hear when we have succeeded in providing excellent service.
Your feedback is truly appreciated and it serves as a great motivator for us to continue doing what we love. We are committed to providing the best possible experience for all of our customers and we are delighted to hear that we have met your expectations.
If there is anything else we can do to improve your experience with us, please do not hesitate to reach out. Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future!
I am happy with the product but when I opened the box there were no instructions?
Dear Don,
We apologize for any inconvenience you experienced with your order. We are glad to hear that you are happy with the product itself. We understand that it can be frustrating to not receive instructions with your purchase, and we apologize for any oversight on our part.
In order to assist you with the installation process, we have sent you a link to a helpful installation video. This video will walk you through the step-by-step process of setting up your product so that you can enjoy it to its fullest potential.
We appreciate your feedback and will use it to improve our processes moving forward. If you have any further questions or need assistance, please do not hesitate to reach out to our customer service team. Thank you for choosing our product and we hope you are able to fully enjoy it now with the help of the installation video.
Been looking and reading about yellow fog lights. After about a week I ordered a set of 7inch fog lights. Plan on installing this weekend.
Dear Earl,
Thank you so much for your review! We're glad to hear that you found some yellow fog lights that caught your interest and decided to give them a try. We hope that the 7-inch fog lights you ordered meet your expectations and provide you with the visibility you need during foggy conditions.
If you have any questions or need any assistance during the installation process, please don't hesitate to reach out to us. We're here to help ensure that you have a smooth and successful installation.
Thank you again for choosing our products. We hope that your new yellow fog lights enhance your driving experience and keep you safe on the road. Enjoy your weekend installation project!
This wa z listed as being able to fit my 2009 JKU, it did not. I have one plug and this light has two. I have sent a request to return it.
Dear john,
We apologize for the inconvenience this has caused. We strive to provide accurate product information, and we regret that the light did not fit your 2009 JKU as advertised. We are actively working to update our product listings to ensure this does not happen again in the future.
Thank you for bringing this to our attention and for sending a return request. We will make sure to process your return promptly once it is received. If you have any further questions or concerns, please do not hesitate to reach out to us.
We value your feedback and are committed to providing you with a positive shopping experience. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Thank you for choosing us as your trusted supplier.
Delivery was longer than expected and the bright setting is a little weak.
Dear Will,
Thank you for taking the time to leave a review. We truly appreciate your feedback and are sorry to hear that your delivery took longer than expected. We strive to provide timely and efficient service to all of our customers, and we apologize for any inconvenience this may have caused.
In regards to the brightness setting being weaker than expected, we appreciate your feedback and will certainly take this into consideration as we continue to improve our products. We want to ensure that all of our customers are completely satisfied with their purchases and will do our best to address this issue.
We have also sent you an email to further discuss your concerns and see how we can make things right. Your satisfaction is our top priority and we are committed to resolving any issues you may have.
Thank you for choosing our product and for giving us the opportunity to improve. We hope to continue serving you in the future.
Believe that I'm going to have to take a loss on this product. I'm going to gift it to another person and hopefully it'll be able to be installed on an SR or SR5.
Dear Salvador,
We are sorry to hear that you are experiencing difficulties with the product you purchased. We are committed to ensuring that all our customers are satisfied with their purchases, and we would like to assist you in resolving this issue. Please reply to our email with any specific concerns or questions you have regarding the installation on an SR or SR5, and we will do our best to provide you with the necessary support. Alternatively, you may also reach out to our customer service team for further assistance. We appreciate your patience and understanding, and we look forward to helping you with this matter.
Overview
LED Factory Mart has a rating of 3.5 stars from 741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and fast delivery. LED Factory Mart ranks 21st among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michael,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.