Facile à trouver les pièces nécessaires et facile à vérifier pour voir si elles correspondent à votre véhicule de l'année. Excellente option pour utiliser PayPal
En général, je suis satisfait. Parfois difficile de trouver le bon article avec l'option de recherche par rapport à Amazon, mais OK.
Les achats en ligne étaient faciles. J'aurais aimé avoir plus de choix de lumière, mais LED Factory Mart avait une bonne sélection dans l'ensemble.
Ich verfolge die Pakete von der gdeposylka-Website. Die Lieferung nach Usbekistan dauert 3 bis 7 Tage
Muy Satisfecho el producto de primera calidad y muy bonitas, las recomiendo
Muy bueno muy bueno muy bueno muy bueno muy bueno muy bueno muy bueno
Dear Samuel,
We wanted to take a moment to express our heartfelt gratitude for your wonderful feedback. Your kind words about our products are truly appreciated, and they inspire us to continue delivering great quality products to all our valued customers.
Reçu dans les temps et à l'air de bonne qualité
Je vais probablement recommander chez vous
Dear Mathieu,
Thank you so much for your positive feedback! Your satisfaction is our ultimate goal, and we're thrilled that we could meet your expectations.
Your feedback motivates us to continue delivering the best possible products and service.
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I purchased LED headlights back in December. They do not fit as they are smaller than the stock units. I reached out numerous times, eventually I was told to purchase new mounting brackets for $50 which did not help the situation. I again reached out with requested videos explaining the situation & have not received any response. Very frustrating.
Dear
We apologize sincerely for the frustrating experience you've had with your LED headlights. We understand that the fit issue and subsequent communication challenges have caused significant inconvenience. We take full responsibility for not meeting your expectations.
Firstly, we acknowledge that the size discrepancy should have been addressed more effectively. Recommending additional mounting brackets without resolving the core issue was not the best solution, and we regret any additional costs this may have incurred.
We would like to make things right. We have sent email to you so we can discuss a more suitable solution. Your satisfaction is our priority, and we appreciate your patience and feedback.
Thank you for bringing this to our attention, and we look forward to resolving this matter promptly.
Easy to use, great prices! I looked around alot. Greag selection & information.
Absolutely horrible experience. Made a mistake on my order. Call almost immediately to fix it and was told to wait for an email. Called back when I got the shipping confirmation trying to stop it from going out and was again told to wait. Product I didn't want shipped and was delivered. Started a return, sent it back and was told a refund would be coming, two weeks later no refund and no one there will answer the phone. You can only communicate via email and they only respond during overnight hours. Starting to think I'm out $400 for product I sent back to them. If you are thinking about ordering do yourself a favor and spent you money elsewhere even if you have to spend more.
Dear Brian,
We apologize sincerely for the distressing experience you had with your order. We understand that mistakes can be frustrating, and we regret that our initial responses did not meet your expectations. We acknowledge the inconvenience caused by the incorrect shipment and the delay in processing your refund.
We want to assure you that we have now issued the refund for the returned product. We appreciate your patience and cooperation throughout this process. We recognize that our communication channels fell short, and we are working to improve our customer service response times and availability.
We take all feedback seriously and are committed to enhancing our customer experience. We will review our procedures to prevent similar issues in the future. Thank you for bringing this to our attention, and we hope you will give us another opportunity to serve you better in the future.
Thank you for your understanding.
I really liked this product for my 2022 Taco until the blade light bulbs stopped working after 5 months. I am frustrated because I have no way of replacing the bulbs! The customer support is almost nonexistent.
Dear Dwane,
Thank you for taking the time to share your experience with our product. We apologize sincerely for the inconvenience you've encountered with the blade light bulbs in your 2022 Taco. It's disappointing to hear that they stopped working after just five months, and we understand your frustration.
Regarding the replacement of the bulbs, we are committed to providing better support. We will look into making replacement options available or providing guidance on how to obtain compatible bulbs. In the meantime, please contact support@ledfactorymart.com directly so we can assist you further.
We also apologize for the lack of satisfactory customer support you've experienced. We are taking immediate action to improve our support services to ensure that our customers receive the assistance they need in a timely manner.
Your feedback is invaluable to us, and we appreciate your patience and understanding as we work to resolve these issues. We hope to have the opportunity to serve you better in the future.
Thank you again for your feedback.
Been almost 4 weeks since I made my purchase and still haven't received any status updates and tracking. Sent an email asking for an update and no response. Read reviews from other places and I same complaints.
Dear Joe,
We sincerely apologize that you haven't received any status updates or tracking information for your order after four weeks. We understand your frustration with the lack of communication, and we regret that your email hasn't received a response. That's not the level of service we aim to provide.
Please email us again with your order details, and we will look into the status of your order and ensure you receive an update as quickly as possible. We will also investigate why your initial email wasn't answered, as we're committed to addressing all customer inquiries promptly.
We appreciate you bringing this to our attention, as your feedback helps us identify areas where we need to improve our processes. We are working to enhance our order tracking and communication systems to prevent similar issues in the future. We value your business and hope to resolve this situation to your satisfaction.
I have had a ticket open for a month dealing with customer service and am no further along than when it was opened. I was shipped an incomplete product and was not made aware of this until after the lights arrived when it was admittedly known by your shipping department before it was shipped. After weeks of dealing with customer service and coming up with a subpar resolution, I was told a week later that the replacement lights we already agreed upon were out of stock. This company has hundreds of dollars of my money wrapped up for well over a month and is doing nothing to make this right. I will never buy anything from this company again.
I entered a contest through Facebook which closed on January 21st. In the posting to announce the closing of the contest it was stated that I had 24 hours to provide shipping information or the prize would be awarded to the runner up. They tried to tag me in that post to notify me but never did the ag correctly so there fore I was never notified. Thankfully I happened to catch this post within the 24 hour timeline and provided my shipping address via DM as requested. I have since over the past week sent numerous questions as to if my information was received and when the prize might be shipped but have never received any reply from anyone on any of my questions. This is concerning as it has had me take pause on purchasing anything from them in the future. I am wondering just how good their communication is and if anyone actually gets back to you when you ask questions?
Dear Greg,
We are truly sorry to hear about your experience with our Facebook contest. We understand your frustration with the tagging issue, the lack of response to your inquiries, and the uncertainty surrounding your prize. This is not the level of communication or service we aim to provide, and we want to address your concerns.
We will personally investigate what happened with the contest announcement, the tagging, and the lack of response to your messages. Please send us an email referencing this review, and include your Facebook name/profile so we can track down our communication regarding your prize. We will confirm whether your shipping information was received and provide you with an estimated shipping date as soon as possible.
We appreciate you bringing this to our attention, as your feedback helps us identify areas where we need to improve. We are working to enhance our communication processes and ensure all customer inquiries are handled promptly and efficiently. We value your participation in our contest and hope to restore your confidence in our brand.
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Dear Joseph,
We offer as many shipping methods as possible, including UPS, FedEx, USPS, DHL, and EMS, etc.
Your order is sent via UPS, It will take about 3-10 Working Days delivery to you.
Please check the details:
https://www.ledfactorymart.com/pages/shipping-policy
We're sincerely sorry for the delay you've experienced with your order. Your satisfaction is incredibly important to us, and we understand how frustrating it can be to wait longer than expected. We're actively working on streamlining our processes to ensure quicker delivery times.
Again, we apologize for any inconvenience caused and appreciate your patience and understanding.
Overview
LED Factory Mart has a rating of 3.5 stars from 741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and fast delivery. LED Factory Mart ranks 21st among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
¡Hola!
¡Gracias por tu comentario! Nos alegra saber que estás muy satisfecho con nuestro producto y que lo encuentras de primera calidad y muy bonito. ¡Agradecemos mucho tus recomendaciones! Si necesitas ayuda adicional o tienes alguna pregunta, no dudes en contactarnos. ¡Estamos aquí para ayudarte!