I've started a return authorization and asked for a replacement. The packaging was so bent, the metal hood scoop insert could not even be removed. I will hopefully get a satisfactory replacement and successful return.
Doing some research into replacement fogs on my TACO OR i had done the usual replacement bulbs to yellow fogs, they where good but they didn't have an impact on lighting functionality or an aggressive look. After looking into many of the over priced options happened to stumble up LFM read up on the product watched there info on the product wish there where videos on people installing finally found 1. After going back & forth for a week I pulled the trigger. Install was not to difficult took my time & plugged it all up. The next day on the way to work WOW wasn't expecting such a difference. Very happy!
Dear Alfie,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Great product and price! Looks great on Bronco. Shopping included reviewing several options and decision rested on the price and customer reviews.
Dear Paul,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!
I've been looking for some LED bulbs to replace my halogens. These were the perfect match. They are much brighter and very easy to install on my Tacoma 2018. Much to my surprise, the installation was easier than I expected. What was a little confusing however was that I thought the high beams were different than the low beams. Just be aware, it's the same LED bulbs (you will receive 2 pair in this package that are identical), but they function perfectly.
Dear Luke,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!
Great customer service, responsive and helpful. 4runner cover keeps the tree sap and pollen off, fits well and comes off and on easy. A little bigger storage bag would be nice, but it fits. You just have to roll it up tight. 2010-2013 Smoked Side Mirror Sequential Signals look great, plug and play, easy install. Hardest part is getting the mirror caps off.
Dear Adam,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!
After verifying the mudflaps would fit on my 2024 Tacoma prior to ordering, they did not. I need to return but no one from the company will answer the phone or offer an RGA to return under warranty and 30 day satisfaction guarantee.
Dear Mark,
We apologize for the inconvenience you have experienced with your recent purchase of our mudflaps for your 2024 Tacoma. We understand the frustration of receiving a product that does not fit as expected and we sincerely apologize for any miscommunication or errors that may have occurred.
We take customer satisfaction very seriously and we are committed to resolving this issue for you promptly. Our team is currently looking into your case and we will ensure that you receive the necessary support to return the product under warranty and our 30-day satisfaction guarantee.
We apologize for any delays in our communication and we appreciate your patience as we work to assist you with the return process.
Once again, we apologize for any inconvenience this has caused and we thank you for bringing this to our attention. We value your business and we are dedicated to ensuring that you are satisfied with your experience with our company.
One it took forever to receive my order. It can from China, and was tied up in Dallas.
Two. Only one of my two lights work
The good part you did respond and ask for a video showing you this. I'm not in the mood to take out my regular bulb, put your non working bulb in, then take it out, and put my working regular bulb in on the chance you will make good on the bad bulb. Then wait till spring to get a replacement.
Four, I can say I have previously ordered a headlight, and road lamps from here and did not experience problems.
Dear Lou A.
We apologize for the inconvenience you experienced with your recent order. We understand that it must have been frustrating to receive only one working light and to wait for your order to arrive. We are sorry for any delay that may have occurred in the shipping process.
We appreciate the feedback you provided, and we will use it to improve our products and services. We are glad to hear that you have had positive experiences with our products in the past.
We have reached out to you via email to address the issue with the non-working light. We would be more than happy to replace the faulty light for you. Your satisfaction is important to us, and we want to make things right.
Thank you for bringing this to our attention. If you have any further concerns or questions, please don't hesitate to contact us. We value your business and hope to have the opportunity to serve you better in the future.
They fix good came very fast and looks good on my jeep thank you
Dear Nicholas,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
My experience with this company was excellent. The lights were exactly what I expected. I can't wait to place another order with them for my front lights.
Dear Lori,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
This is my third set from LED Factory and all orders have been perfect! Easy to communicate with and fast delivery. Everything has been exactly as described on website. Would highly recommend
Dear angela,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service and it is always great to hear when we succeed in making our customers happy.
Your feedback is incredibly valuable to us and we appreciate your support. We hope to continue exceeding your expectations and providing you with the excellent service you deserve. If there is anything else we can do for you, please do not hesitate to reach out.
Thank you again for your review and for choosing us. We look forward to serving you again in the future!
The item ordered I assumed was a stateside co. Probably. The address for LED STORE IS, but had I known that once ordered the product was shipped from overseas, no bought China, as a retired/disabled Veteran, I WOULD NOT HAVE ORDERED THROUGH YOU! The product was packaged well, but never again...
Dear Michael,
We apologize for any confusion regarding the origin of your product and understand your concerns as a retired/disabled Veteran. We strive to provide quality products at affordable prices. Rest assured that we take the utmost care in packaging and shipping all of our products to ensure they arrive safely and in a timely manner.
We appreciate your feedback and take it seriously. We have sent an email to you to further explain and address any additional concerns you may have. We value your business and would like the opportunity to make things right for you.
If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to reach out to us. We are here to help and want to ensure your complete satisfaction with your shopping experience. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Apparently the description given from mfg and the actual bikes are different. Having to return and replace lights but David is on top of his game and is making it right. I'd recommend you shop here.
Dear Debra,
Thank you for taking the time to leave us a review. We apologize for any discrepancies between the description and the actual product. We are constantly working to ensure that our customers receive accurate and detailed information about the products we carry.
We are glad to hear that David was able to assist you with your return and replacement of the lights, and that he is working to make it right for you. Customer satisfaction is our top priority, and we appreciate the opportunity to rectify any issues that may arise.
Thank you for recommending our store, we appreciate your support and hope to continue providing you with excellent service in the future. If you have any further concerns or feedback, please do not hesitate to reach out to us.
Thank you again for choosing to shop with us, and we look forward to serving you again soon.
Product is as advertised should be easy to install, they originally shipped only the lights without the grill, but after notifying them they next day shipped the grille and rectified the issue!
Dear Michael,
Thank you for your feedback! We are glad to hear that you are satisfied with the product and that we were able to rectify the issue promptly. We apologize for any inconvenience caused by shipping the lights and grille separately, but we are grateful for your understanding.
At our company, we strive to provide our customers with the best possible service and products. Your feedback helps us improve and ensure that our future customers have a seamless shopping experience.
If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.
Thank you for choosing our product, and we hope that you enjoy your new grill. We look forward to serving you again in the future.
Upon opening the box, the fasteners bag had 4 screws and four washers. The instructions said also "4 gaskets" which were not there. I had to buy lock washers as the screws were too long without the missing " gaskets". The instructions were poorly printed and had typos. Blurry pictures and not very specific. Mounting the lights was not really difficult, but are slightly crooked. Fit is a 5 on a 1-10 scale.
Dear Stephen,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with your recent purchase of our lights. We pride ourselves on providing high-quality products and excellent customer service, and it is disappointing to hear that we fell short of your expectations in this instance.
We have taken note of your concerns regarding the missing gaskets and the issues with the screws and washers. We are actively working to address these issues and improve our product packaging and instructions to ensure a better customer experience in the future.
We have also reached out to you via email to assist you further and provide any necessary replacements or assistance. Your satisfaction is our top priority, and we are committed to resolving this matter to your satisfaction.
Thank you for bringing these issues to our attention. We appreciate your feedback and will use it to improve our products and services moving forward.
According to the video, this will not fit a 2024 Jeep Wrangler JL as advertised. I tried the chat but got no response. The video shows the original light being removed from the back. The 2024 4Xe you have to remove the spare tire, remove 7 screws, take off the entire back panel, then remove 2 screws to release the brake light, then reassemble.
Dear Flavio,
We apologize for any confusion regarding the compatibility of our product with your 2024 Jeep Wrangler JL 4Xe. Our team works hard to ensure that the information provided is accurate, but we understand that there may have been a discrepancy in this case.
We appreciate you bringing this issue to our attention, and we will make sure to update our product information accordingly. We strive to provide clear and helpful instructions for all of our products, and we will take your feedback into consideration to improve in this area.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team support@ledfactorymart.com. We are dedicated to providing the best possible experience for all of our customers, and we value your feedback. Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused.
I received the lights gor my 2013 tacoma grill and attempted to install them to fing out the clips are cheap and just washing m truck would probably knock them out of tge grill. Then with my auto driving lights I can't hook them up the way I'd like to. I tried to do a return and that is an even bigger problem.
So save yourself the the trouble and just don't waste your time and money here.
Dear Robert,
We are sorry to hear about your experience with our lights. We take customer feedback seriously and appreciate you bringing this issue to our attention. We strive to provide high-quality products and it is disappointing to hear that the clips were not up to standard.
In regards to the installation of the auto driving lights, we apologize for any inconvenience caused by the limitations in hooking them up the way you would like. We understand how important it is for our customers to have products that meet their expectations and we will take your feedback into consideration for future improvements.
We have reached out to you to process the return and we are committed to resolving this issue to your satisfaction. We apologize for any inconvenience caused and appreciate your understanding. If there is anything else we can do to assist you, please do not hesitate to contact us. Thank you for your feedback.
I ordered a set of stop turn front and rear lights for my 2018 harley davidson street glide special and received single contact rear lights instead of dual contact. Haven't had the chance to exchange them for the right ones.
Dear James,
We are sorry to hear about the mix-up with your recent order of the stop turn front and rear lights for your bike. We apologize for any inconvenience this may have caused.
After reviewing your order, it appears that you may have accidentally selected the single contact rear lights instead of the dual contact lights that are for your model
Please rest assured that we are more than happy to facilitate an exchange for the correct dual contact lights. Our customer service team has reached out to you to provide assistance with the return and exchange process. We want to make sure you have the right lights for your motorcycle so you can enjoy them to their fullest potential.
Thank you for bringing this to our attention, and we appreciate your understanding. If you have any further questions or concerns, please do not hesitate to contact us. We are here to help.
I purchased a full set of tube doors for my jeep gladiator in July and the reason I went with this company is because of the supposed delivery date. I got the mirrors a week later which is when the entire order was supposed to be delivered but it took around a month to get the rest of the order and to lose a month of summer weather, it kind of negates the reason for buying them. You can't drive around with your jeep stripped with only the tube doors in 45° morning weather. So that being said. I love the doors. I just wish they would have been delivered when they said they would be or I would have gone with one of the many other places that sell them.
Dear JOSEPH,
We apologize for the delay in the delivery of your tube doors for your Jeep Gladiator. We understand how frustrating it can be to have to wait longer than expected, especially when you were hoping to enjoy them during the summer weather. We strive to provide accurate and timely delivery estimates to our customers, and we regret that we did not meet that expectation in your case.
We are glad to hear that you are happy with the quality of the tube doors, and we truly appreciate your feedback. Your experience will help us improve our processes and prevent similar delays in the future.
If there is anything else we can do to make it right or assist you further, please do not hesitate to contact us. We value your business and want to ensure that you are completely satisfied with your purchase.
Thank you for choosing us and for taking the time to share your feedback. We look forward to serving you again in the future.
The product seems nice and sturdy but mine arrived with several scratches and gouges. Hard to tell if it was from shipping or the packaging process. I contacted LED and they said to just paint over the scratches. Sorry, but I paid $500 for a rack, not the most expensive, but it's still $500. I expect the product to arrive new or be replaced with a new one if the one received is damaged. It seems like I'm stuck with this one, so the only thing I can do now is leave this review and not purchase from them anymore. Good luck to those on the fence, I hope you receive your product damage free.
Dear Dexter,
We apologize for the inconvenience and disappointment caused by the scratches and gouges on your rack. We strive to provide high-quality products and it is unacceptable for you to receive a damaged item.
We have forwarded your concerns to our customer service team and they will be in touch with you shortly to address this issue. And we will work towards finding a resolution that meets your satisfaction.
Thank you for bringing this to our attention and we appreciate your feedback. We hope to have the opportunity to make this right and restore your trust in our products.
I find the trim ring is not exactly a fit and the back housing needs to be modified some for it to fit correctly
Dear Cary,
Thank you for your feedback and for taking the time to share your experience with our product. We apologize for any inconvenience caused by the trim ring not fitting correctly and the need for modification to the back housing.
We appreciate you bringing this to our attention as it helps us to continually improve the quality and fit of our products. Our team will look into this issue further to ensure that our products are meeting our customers' expectations in terms of fit and functionality.
We strive to provide high quality products and exceptional customer service, and we are committed to resolving any issues that our customers may encounter. If you have any further concerns or require assistance with modifications, please do not hesitate to contact our customer support team.
Thank you again for your feedback and for choosing our product. We value your business and hope to have the opportunity to better serve you in the future.
Overview
LED Factory Mart has a rating of 3.5 stars from 741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and fast delivery. LED Factory Mart ranks 21st among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michael,
Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced with your order. We understand how frustrating it can be to receive a damaged product, especially when it affects your ability to use it. Your experience is important to us, and we are committed to making this right.
Our customer service team is here to assist you throughout this process.
We take issues like this seriously, as they help us improve our packaging and shipping processes. Your feedback is invaluable in helping us enhance our services and prevent similar situations in the future.
Thank you for your understanding and patience as we work to resolve this matter. We look forward to providing you with a satisfactory replacement and restoring your confidence in our products. If you have any further questions or concerns, please don’t hesitate to reach out.