Lights were so bright the camera had a hard time to focus on it. Daytime running lights and turn signal look amazing! Especially with the Chrome Eyelids. Comes with link for YouTube video on "how to install". Functions as they should! Very satisfied!
Tried to get led light that had moisture getting inside turning black eventually the light would have failed looked bad they made me purchase new light that should have been replaced under warranty and shipping was very slow
Great wonderful awesome great wonderful amazing awesome great amazing awesome great amazing awesome great amazing awesome great wonderful fantastic
Dear Alphonzo,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!
Packaging was good. Lights are ok. There are gaps in between the bed and lights, I've installed foam to keep debris out.
Dear Micah,
Thank you for taking the time to share your thoughts! We’re glad to hear that you found the packaging satisfactory and that the lights meet your basic expectations. Your feedback is invaluable to us as we strive to improve our products.
We appreciate your observation regarding the gaps between the bed and the lights. We will feedback to our factory about this cocnern and improve this light.
If you have any further suggestions or if there’s anything specific you feel could enhance your experience with the lights, please don’t hesitate to reach out. Your insights help us refine our offerings and ensure we meet our customers' needs effectively.
Thank you once again for your review! We hope you continue to enjoy your lights and look forward to serving you in the future.
Order feb 27th.a week still no shipment.called several time's voicemail.finally got a hold of somebody "oh we're sorry I'll let the warehouse know and get back to you" B.S. So guessing I gotta wait for another week or 2 for my item
Dear Tom,
We sincerely apologize for the inconvenience and frustration you've experienced with your recent order. We understand how important it is to receive your items in a timely manner, and we are truly sorry for the delay and lack of communication.
Your tracking number is 92748903032526543475294467.
The package was delivered on March 14,2024.
Our customer service has provided you with detailed shipping information via email.
Please know that we value your business and are committed to resolving this matter as quickly as possible. If you have any further questions or need immediate assistance, please contact our customer service team directly at support@ledfactorymart.com.
Thank you for your patience and understanding.
I purchased 52 in light bar and 2 pods. When it arrived it was missing parts. Messages them. Several days later missing parts came. Great. June 18 2021 i Messages them again telling them brackets are RUSTING.(forgot to tell them about one of pods was too). I get a response that i purchased the light bar kit on June 11 2020. So its out of warranty. Really Only 7 days. I could see if 7 months ok. But 7 days. Not happy. I normally dont write reviews. But this time i had to. Disappointed
I had some difficulties with a product and the customer support team were truly amazing they managed to respond and resolve the issue in perfect time I would really recommend dealing and purchasing from Led Factory Mart. They have some fantastic products at good prices
Thank you you really make the whole process very simple and painless. You will be receiving more purchases from me very soon. To all who read this I highly recommended. Great price better then all the rest. I checked on this exact item. And a complicated website easy to navigate. 5 stars with flying colors!
The letters look even better in person. The startup is an awesome surprise. Installation took 40 minutes. Don't forget to put your current fuse into the port you connect to the wiring harness though. You'll get function errors if you do.
Purchased turn signal light kit for my Softail. They sent me the wrong lights. So I called and spoke with them. They said they would send replacements. Then decided that they wanted photo evidence the next day. So I politely sent them pics. They said oh we'll ship them right out. Followed by email the next day sorry the light are still going through quality control and won't be available for ten days. So the time came and went. For three days I tried calling and emailing to just get the tracking number with no avail. Finally I decided to just have them cancel the order and after calling 6 straight times in a row just to the guy to answer he says he won't cancel it. Would never recommend this company!
I placed an order for bed lights for my Tacoma. I did receive them, packaged very well and installation was simple. I'm very happy overall. I was surprised at how long the item took to get to me, I was also a bit concerned after I placed the order and the lack of additional communication from the company.
Dear Anthony,
Thank you so much for your support! And we apologize for any inconvenience. We will actively improve our service.
We really appreciate your business and your feedback. If you ever need anything in the future, please don't hesitate to reach out. We're always here to help in any way that we can.
Thank you again for choosing us, and we hope to have the opportunity to serve you again soon!
After a couple weeks the wiring connected to the driver side running light comes on and off when I'm driving, both are hooked to an aftermarket acc fuze wire harness (it's waterproof) so why would it happen to just one right? The passenger side has moisture buildup that comes and goes but it's only a matter of time before it starts to fog and lessen the life of the led.
My grill I ordered was never delivered. FedEx posted a pic of some place that is not my address and I am getting no support from either. I am forced to dispute my charge on my card. Avoid this site they really don't care
Hi Bill, thanks for your feedback. Our products have 2-year warranty and 30 days of easy return. May we know your order number? Our customer service will get back to you within 24 hours. Thanks.
Ordered headlight and fog light package for my Jeep. Received the headlights fairly quickly. The fog lights came separately about 2 weeks later. No notification was given to me that the order would be in two shipments AND that they would be almost 2 weeks apart. After phone calls and emails I was assured that the fog lights were on the way. True to their word, I received the fog lights, although it took another two weeks later. LED Factory Mart needs to notify customers of separate shipments for a single order. Had I known that there were 2 boxes for one order, (shipping separately) I probably would've given 5 stars.
Ordered a magnetic mount spotlight for my truck. They claim that the magnets hold 40 pounds, but they won't even hold this cheap spotlight. They will not let you return the product and will not offer a refund. They claim that they have never had this complaint before? I find that hard to believe. They offered to send additional magnets, but that hasn't happened after 4 months. They claimed that shipping was delayed due to a snowstorm, then they said they lost my e-mails, then it was the shipping companies fault. All excuses with still no results! I'm not hopeful that they will ever resolve this, but will update this review if they ever stand behind their word.
If this review keeps ONE person from making the mistake of dealing with this company, it was worth my time!
It was good took a little longer than expected but they turned out nice! I need to get my fog light bulbs as well
Dear Sean,
Thank you for your review and for choosing our services! We're glad to hear that you were pleased with the quality of the work, despite the slight delay. We apologize for any inconvenience the longer than expected wait may have caused.
Rest assured, we always strive to provide efficient service without compromising on the quality of our work. We value your feedback and will work on improving our turnaround times for future customers.
We appreciate your support and look forward to assisting you with your fog light bulbs as well. Please let us know how we can further assist you. Thank you for your business and for taking the time to share your experience with us.
We hope to serve you again soon and provide you with an even better experience! If you have any other concerns or questions, please feel free to reach out to us. Thank you once again for choosing our services.
Received my lights. Were as described. Shipped quickly. Would purchase from this company again. Haven't installed yet but look good.
Dear Brent,
Thank you so much for your kind words and 5-star review! We are thrilled to hear that you had a great experience with us. Our team works hard to provide excellent service and it is always rewarding to receive such positive feedback. Your satisfaction is our top priority and we are glad to know that we were able to meet your expectations.
We really appreciate you taking the time to share your experience and we hope that you will continue to choose our services in the future. If there is anything else we can do to make your experience even greater, please do not hesitate to let us know.
Thank you again for your support and for being a valued customer. We look forward to serving you again soon!
I put these on my 2008 Ultra classic and man are they bright! I never thought Ide see this good at night, I totally love these lights, and they set off my black bike with the halo's matching my wide white walls,,,, SWEET! I never read the instructions I just hooked them up... pretty much self explanatory... You absolutely will not be disappointed with these lights!
Put led tail lights on my jl and everything was as the site said, plug and play and a perfect fit
Dear Thomas,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!
Great transaction. Product met my expectations. Shipped quickly.
Dear David,
Thank you for your feedback! We're thrilled to hear that you had a great experience with us and that the product met your expectations. Our team works hard to ensure that all orders are shipped quickly and accurately, so we're happy to see that reflected in your review.
We appreciate your business and hope that you continue to shop with us in the future. If you ever have any questions or concerns, please don't hesitate to reach out to our customer service team - we're here to help!
Thanks again for choosing us for your purchase. We value your feedback and are grateful for your support. Have a wonderful day!
Overview
LED Factory Mart has a rating of 3.5 stars from 741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and fast delivery. LED Factory Mart ranks 21st among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jeffrey Moser,
Thanks for your feedback.
Our lights have a 2 year warranty. The replacement will be shipped within 48 hours after all is confirmed.
Regarding the shipping fee for the replacement, as per our warranty policy, the replacement itself is free, while the customer is responsible for covering the shipping costs. We apologize for any inconvenience this may cause, and we appreciate your understanding of our policy.
If you still have any question, please be free to contact with us.