Much better look then the factory tail lights! Install was about as easy as it gets!
I purchased a headlight and fog light halo combination for $300. They arrived on time. Installation required me to wire the headlights and all it's features myself. Which the instructions to install were not included. I had to research how to wire and install my self. Now that they are installed, they have multiple blind spots terrible peripheral views and filled with condensation. Literally all four lights are filled with condensation. I have been emailing everyday and talking on the phone every day with "David" and he will not let me return the lights. It's a complete scam. He refuses to send me a shipping label and let me return them. And I am within the 14 days of purchase. Do not buy from this company!
The head light plugged right in. The passing lamps needed a wire connector which the kit does not come with.but you can just splice them and electrical tape but I crimped a connector so I could remove them if I want
Looks like good quality, chk to see if will fit, no problem, just haven't had time to put them on.
Dear Bruce,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
I absolutely love my headlights and they work great. Super easy to install once I had all the parts. One of the plugs on the driver's side headlight was cracked but still plugged in. Also there was no fuse tap included in the box so I had to go and purchase one. The headlights were almost sent back to the manufacturer because the post office said they didn't have a full address when I could clearly see that I entered my apartment number in my receipt. When they found the box and showed me the label the apartment number had been eliminated.
Too much trouble to send back to save money
Oh well I guess I'll look for better deals next time
Dear simpson,
We are sorry to hear that you faced difficulties in returning your purchase. Our goal is always to provide a hassle-free shopping experience for our customers, and we apologize if we fell short of that in your case. We understand that returning an item can be inconvenient, and we appreciate your feedback on this matter.
If there is anything we can do to assist you further or make the return process easier in the future, please do not hesitate to reach out to our customer service team. We are always here to help and ensure that you are happy with your shopping experience.
We hope that you will give us another chance to serve you and provide you with better deals next time. Your satisfaction is our top priority, and we will continue to strive to improve our services to meet your expectations. Thank you for choosing us as your shopping destination, and we look forward to the opportunity to better serve you in the future.
Warning! Do not purchase from this company. They will not allow you to return anything, even if the product doesn't work. The customer service is a joke! You will never reach them on the phone and when you do speak to someone, by email, the will give you the run around of your life until you give up after 2 months. Please take warning. This is the worst purchase I have made in my 40 years on this planet. Headlights are generic and the app for the halos will not link or work properly. Runnnnnnnn!
Just as I expected! I love the way they look on my truck!
Dear Junior R.
Thank you so much for your kind words and 5-star review! We are thrilled to hear that you had a great experience with us. Our team works hard to provide excellent service and it is always rewarding to receive such positive feedback. Your satisfaction is our top priority and we are glad to know that we were able to meet your expectations.
We really appreciate you taking the time to share your experience and we hope that you will continue to choose our services in the future. If there is anything else we can do to make your experience even greater, please do not hesitate to let us know.
Thank you again for your support and for being a valued customer. We look forward to serving you again soon!
My delivery took long to receive it. I had difficulty reaching out to them. My order was split in 2 deliveries.Now I have to do a return for an item I ordered accidentally. I will see how that goes...
I don't want to be forced to describe my experience in at least 50 characters.
Dear Jorge,
We apologize for any inconvenience this may have caused. We understand that you may not want to be limited in your review and appreciate your feedback. Your satisfaction is important to us and we value your opinion. We strive to provide exceptional service and are constantly working to improve our customer experience. Thank you for taking the time to share your thoughts. If you have any further feedback or concerns, please feel free to reach out to us directly. We look forward to serving you again in the future and hope to exceed your expectations. Thank you for choosing us for your needs.
Head light and passing lights second time buyer love them really light up the road
Dear Russell,
Thank you for the outstanding 5-star review! We are so glad to hear that you had a wonderful experience with our product. Our team works diligently to ensure customer satisfaction, and your positive feedback validates our efforts. Your review motivates us to maintain the high standards we strive for. If you have any questions or need further assistance, please feel free to contact us. We appreciate your support and look forward to serving you again soon!
Product works as advertised. I did have to make a minor mod to get the amber turn signal to work, but i bought the jeep used, so that could be due to previous "mechanic-ing"
I will order from you in the future!
I ordered a headlight, fog light, tail light combo. Both of the fog light housing plastic has broken, which after some debating with the company they replaced by sending two new ones for free. Now after only a few months of having the lights I notice the headlights will go in and out randomly for a few seconds at night and then turn back on. Lastly one of the led taillights is getting moisture in it and causing the led in the area of moisture to fade/burn out. Spend your money elsewhere on quality products. If the company is willing to refund my purchase and correct my issue that I would respect and would change my mind.
My order seemed to be taking longer than usual. I had to reach out twice to confirm my order. On the first to see why I got a shipping confirmation but no tracking info after a few days. On the second time I reached out because UPS had not received package yet. Right after I reached out UPS got the package. Coincidence or not still not fast shipping like they say even though I'm in Washington and they're in Cali.
Hi Jose A,
Sorry that you are not satisfied with our shipping time.
We sincerely apologize for any confusion or inconvenience this may have caused. The delay in the update of the logistics information is due to the logistics provider's processing timelines, and we understand how important it is to stay informed about the whereabouts of your shipment.
We offer as many shipping methods as possible, including UPS, FedEx, USPS, DHL, and EMS, etc.
Since we use the shipping method of UPS to send your package, the shipping time is 3-10 working days before it can be delivered.
Please check the details:
https://www.ledfactorymart.com/pages/shipping-policy
Hope you can understand any inconvenience caused to you.
Delivery was very slow! It took 14 days. I will never order anything from a company that ships UPS mail Inovations. Would have given half a star if possible. Ever since I placed the order I have been bombarded with ads from LED Factory Mart.
Customer service sucks! I have attempted multiple times to contact customer service by phone, left messages, and emailed to ask a product question. NOTHING! Bought anyway hoping the best, but we will see. I will tell my entire Jeep club to buy elswhere.
Received used item someone else had returned after they had first attempted to put it together. It took quite awhile to figure it out with the wrong parts used on the wrong places. It still had missing parts and they would never admit it was an open box item even after I sent pictures of the poorly packed used box. Instead they gave me a minimal 20% refund. They then tried to claim it as freight damage because I got a call from UPS asking about it. So this was a very dishonest transaction from the start so I wouldn't do business with this company again under any circumstances. Also when I tried to call no one answered nor ever returned my calls. I only received emails a day later then I sent them.
Package arrived with no damage quality is Good the only thing is you have to pay for the service which is an additional charge and I wasn't aware of it. But after I installed the front grill oh man I love my taco!
Dear Joel,
Thank you for your valuable feedback and for choosing our product for your Tacoma. We're thrilled to hear that you love your new front grill, and we appreciate your kind words about its quality.
Regarding the additional service charge, we apologize for any confusion or inconvenience this may have caused. The additional service charge is not charged by us, but by the bank.
Your satisfaction is our priority, and we're delighted that you are enjoying your purchase. If you have any more questions, please feel free to reach out to us. We're here to help.
At first I got the wrong tracking number, and I noticed it never came up as "Valid". Literally within a day of emailing support, they gave me a new tracking number and the part was shipped. Definitely happy!
Dear Wayne,
Thank you for sharing your experience with us! We apologize for the initial issue with the tracking number but are pleased to hear that our support team promptly resolved the issue for you.
We're glad that you're happy with the resolution and that your part was shipped without delay. Your satisfaction is our top priority, and we're always here to assist you with any concerns or questions you may have.
If there's anything else we can help you with, please don't hesitate to reach out. We appreciate your feedback and your business!
Shipping was a bit slow and had to contact them to get order and info on order
Dear Jeff,
Thank you for your feedback and we apologize for any inconvenience caused by the delay in shipping. We strive to provide a fast and efficient service for all our customers, and we regret that we fell short of meeting your expectations on this occasion.
We appreciate you bringing this to our attention and we will definitely look into ways to improve our shipping process to ensure this does not happen again in the future.
Please know that we are always here to assist you with any questions or concerns you may have regarding your order. Your satisfaction is very important to us and we value your business.
If there is anything else we can do to make your experience with us better, please do not hesitate to let us know. Thank you again for your feedback and for giving us the opportunity to address this issue. We hope to have the chance to serve you better in the future.
Overview
LED Factory Mart has a rating of 3.5 stars from 741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and fast delivery. LED Factory Mart ranks 21st among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Stephen,
Thank you for taking the time to share your positive feedback! We are thrilled to hear that you had a great experience with our product. Our team works hard to provide excellent customer satisfaction, and your feedback motivates us to continue delivering exceptional quality. We look forward to serving you again soon.