I ordered brand new led headlights. They arrived and I installed them. They are not bright at all. I tried calling 800 number with no luck and even sent a email with no luck. I just want to return these lights and get my money back
The bracket didn't fit the headlight without filing the notches to fit.
Very easy and good product fast delivery. Was able to get parts for 2024 Toyota Tacoma.
Dear Chad,
Thank you so much for taking the time to leave such a glowing review! We are thrilled to hear that you had a positive experience with us and that our service met your expectations. We pride ourselves on providing top-notch customer service and quality products, so it's always rewarding to hear when our efforts are appreciated.
Your feedback is incredibly valuable to us and we are grateful for your support. It's customers like you that keep us motivated to continue delivering exceptional service and products. We are committed to ensuring that every experience with us is a positive one, and we are delighted to hear that we have met that goal with you.
If there is anything else we can do to further enhance your experience or if you have any suggestions for improvement, please don't hesitate to let us know. We are always looking for ways to better serve our customers and your input is greatly appreciated.
Thank you again for your kind words and for choosing us. We look forward to serving you again in the future!
Dear D D.
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
They kept in informed with tracking but felt took a little long to get here
Dear Duane,
Thank you for taking the time to leave your feedback. We apologize for any inconvenience caused by the delay in receiving your order. We strive to provide timely delivery of all our products, but sometimes unforeseen circumstances may cause delays in the shipping process.
We appreciate your patience and understanding as we work to improve our delivery times and ensure a smoother shopping experience for all our customers. If you have any further concerns or questions about your order, please feel free to reach out to our customer service team for assistance.
Thank you again for your feedback and for choosing to shop with us. We value your business and hope to have the opportunity to serve you better in the future. Your satisfaction is our top priority, and we will do our best to address any issues to ensure a positive shopping experience.
Excellent product and fully satisfied
Easy installation instructions
Dear LUIS N.
Thank you for the outstanding 5-star review! We are so glad to hear that you had a wonderful experience with our product. Our team works diligently to ensure customer satisfaction, and your positive feedback validates our efforts. Your review motivates us to maintain the high standards we strive for. If you have any questions or need further assistance, please feel free to contact us. We appreciate your support and look forward to serving you again soon!
They fix good came very fast and looks good on my jeep thank you
Dear Nicholas,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Lights were received and work and look good on the bike. Very satisfied
Dear Kevin,
Thank you for the outstanding 5-star review! We are so glad to hear that you had a wonderful experience with our product. Our team works diligently to ensure customer satisfaction, and your positive feedback validates our efforts. Your review motivates us to maintain the high standards we strive for. If you have any questions or need further assistance, please feel free to contact us. We appreciate your support and look forward to serving you again soon!
I bought many items on LED Factory Mart. Most of them was ok but sometimes something failed. I always said that every shop can sell but the good ones can be recognized by complaint solving. My complaints was perfectly solved by the LFM team. I would recommend them!
The item didn't ship to me for a couple weeks. Once it finally arrived, there were absolutely no installation instructions. The website had a video for "plug and play" installation for an identical product so I tried to install it myself. Much to my surprise, the daytime running lights (halo lights) and turn signal feature wouldn't work without being hard wired into the vehicle. I had to pay for professional installation at this points. I had purchased these mainly because they appeared to be plug and play….
Worse, the bracket adapters don't seem right. The bracket only fit in the jeep one way. But one of the lights is upside down - and you can tell because there are multiple bulbs of multiple sizes.
I want to replace my DRL / turn signal lights over the wheel wells but I'm not sure I can trust another purchase from LED Factory Mart.
On the bright side, customer service communicated quickly.
The item didn't ship to me for a couple weeks. Once it finally arrived, there were absolutely no installation instructions. The website had a video for "plug and play" installation for an identical product so I tried to install it myself. Much to my surprise, the daytime running lights (halo lights) and turn signal feature wouldn't work without being hard wired into the vehicle. I had to pay for professional installation at this points. I had purchased these mainly because they appeared to be plug and play….
Worse, the bracket adapters don't seem right. The bracket only fit in the jeep one way. But one of the lights is upside down - and you can tell because there are multiple bulbs of multiple sizes.
I want to replace my DRL / turn signal lights over the wheel wells but I'm not sure I can trust another purchase from LED Factory Mart.
On the bright side, customer service communicated quickly.
Super satisfied with the product! Fast delivery! Super simple install!
Dear Christian,
We are delighted to receive your positive feedback! Thank you for taking the time to share your 5-star experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
Got the lights in time for when my granddaughter got to town and was able to install before she when back home. Install went smooth with the exception of the wiring into the fuse panel. I was able to work it out. The instruction sheet could have been better.
Fast and accurate ordering and shipment. Rapid delivery. Packaged for a safe shipment.
Dear Ron,
We are delighted to receive your positive feedback! Thank you for taking the time to share your 5-star experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
At first, I was only charged for half of my order. I was under the impression that my whole order was paid for, since everything was purchased at the same time. I waited a week wondering if when my order was going to be shipped. I finally got an email that I needed to pay for the rest of my order. Then when I received the products, there's no installation instructions. Now I have to figure out how to install the lights in our Jeep and I hope I don't damage them by installing them wrong.
Order the Headlight, Fog Light, and Tailights led package for my 2020 JLU. Not plug and play at all. Headlights installed without incident, other than the fact you have to hook up an additional wire. Fog lights didn't fit into my bumper and when contacted was told I need to spend another $40 for brackets for my bumper. Installed tail lights and while the look great, as soon as I turned the vehicle on the rear blind spot alert immediately stopped working and my message center told me both tail lights were out. Messaged the company on Messenger because it seems to be the only way you can get in touch with them and have now been getting the run around for two weeks when they do respond. Also have been told that I need a different tail light than what I have. This place is a joke and I wouldn't waste your hard earned money on their trash. So disappointed and frustrated with this company.
Good stuff. Nice lights. Easy, fast install. Look great at night.
Dear Luke,
Thank you so much for this fantastic 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service, so it's always gratifying to know that our efforts are appreciated by our customers. Your kind words are truly encouraging and motivate us to continue delivering the best possible service to all of our clients.
If you have any friends or family members who may benefit from our services, please don't hesitate to refer them to us. We would love the opportunity to help more people and make a positive impact in our community.
Thank you again for taking the time to share your feedback. Your support means the world to us, and we look forward to serving you again in the future. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help.
Good product overall,
Easy installation, great quality and looks awesome on the vehicle.
Dear Francisco,
We're delighted to hear that you had a wonderful experience with us! Your positive review means the world to our team and inspires us to keep up the great work. Thank you for choosing us and for taking the time to leave your feedback. We can't wait to welcome you back again soon!
I bought a bundle package for my 2021 Jeep Willys Gladiator and the turn signal lights that were said to "fit my Jeep" did not. Returned those. Headlights and fog lights are not "plug and play". My Jeep is at the dealership for the past week for code resetting.
Dear Jessica,
We're truly sorry to hear about the difficulties you've faced with the lights you purchased for your Jeep. Your satisfaction is important to us, and we apologize for any inconvenience this situation has caused.
It's disappointing to learn that the turn signal lights didn't fit as expected, and we appreciate you bringing this to our attention. We're glad to hear that you were able to return them. Additionally, we understand your frustration with the headlights and fog lights not being as "plug and play" as advertised. We're committed to ensuring that our products meet our customers' expectations, and we apologize for any inconvenience or confusion caused by the installation process.
We take feedback seriously, and we're sorry to hear that our tech support hasn't met your expectations thus far. We're here to assist you in any way we can and will do our utmost to resolve the situation to your satisfaction. Please don't hesitate to reach out to us directly with any further concerns or questions.
This is the second set of crash bar lights I've ordered for my bike and I love them. Great quality and are super bright. Just one of those little details that make a big difference.
Dear Austin,
Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience with our product/service. Providing outstanding customer satisfaction is our top priority, and we're delighted that we were able to meet your expectations. Your feedback motivates us to continue delivering exceptional products and services to all our valued customers. If you have any further questions or need assistance, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future!
Overview
LED Factory Mart has a rating of 3.7 stars from 740 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 17th among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Dan,
We apologize for the inconvenience you experienced with the bracket not fitting your headlight properly. Our team is committed to providing high-quality products that are easy to install, so we are disappointed to hear that you encountered this issue. It is important to us that our customers have a seamless installation process, and we appreciate you bringing this to our attention.
We have sent email to you and we would like to assist you in resolving this issue as quickly as possible. Please let us know if you require any further assistance or information on how to properly adjust the bracket to fit your headlight. Your satisfaction is our top priority and we are dedicated to ensuring that you are completely satisfied with your purchase.
Thank you for your feedback and for giving us the opportunity to address this issue. We value your business and hope to provide you with a more positive experience in the future. Please do not hesitate to reach out if you have any additional questions or concerns.