LazadaReviews 1,610

IF YOU WANT YOUR BUSINESS TO IMPROVE, GROW, SATISFY AND ATTRACT MORE CUSTOMERS WITHIN AND OUT OF PHILIPPINES, RE TRAIN YOUR STAFF/EMPLOYEES. ITEMS MUST BE IN TOP QUALITY CONDITION. CUSTOMER SERVICE (E.G. SOMEONE TO TALK TO WITH PATIENCE WHO CAN HANDLE PEOPLE'S COMPLAINT, ASSIST AND SUGGEST METHODS WHICH WOULD BRING BOTH PARTIES AT AN "A OK" SATISFACTION). DELIVERY THAT NEEDS TO BE ON TIME, DOESN'T ARGUE AND THROW A FIT AT THE CUSTOMERS (CAUSE THAT WILL REFLECT ON LAZADA). MAYBE NEED TO CHANGE DELIVERY COMPANY AS IT SEEMS LIKE THEY MAY BE THE CAUSE OF ITEMS/PARCELS GONE MISSING OR NOT BEING DELIVERED ON TIME. OTHERWISE, WITHOUT RAISING THIS CONCERN, OTHER ONLINE SHOPPING COMPANIES WILL $#*! ON YOUR WEBSITE WHICH THEN WOULD JUST MAKE PHILIPPINES INTO A LIST OF "TOP 1 $#*! ONLINE SHOPPING OF ALL SHOPPING WEBSITES = 1. LAZADA PHILIPPINES"

Few months back, i ordered from lazada. Some items were sent but some werent delivered. It was told that it will be delayed, i waited until i just cancelled the items. Despite of all, I still tried to order 15 items this time. I really hope, everything's gonna be fine. And im looking forward to receive all the items in good condition. If there is something lazada has to improve, I think they shouldnt write COD for those items from overseas ( some cases) where it is merely impossible to be paid by COD basis. Ive experienced checking out and got only few items coz at the end, COD isnt available. I was very dissapointed. Thank you and i hope this will help everyone.

Disappointed! I ordered different item, but they delivered it wrong, i return the item! But i expect that they will refund or something, but it not what i expected... But they returned it back from me! So now i didn't use it (the item), very disappointed its because its my first time to order for my self, but that was the first and last! I know hindi ako kawalan (sa lazada) pero naiinis lang ako kasi walang kang maka usap na tao sa lazada... But thanks anyway lazada, i will not order again!

After ordering so many time and with value of more then 400k product I porches
I have no other word to explain my experience with Lazada as a scam operation
Proudact that arrive with dameges
The retrun proudact option not working
Double charges on your card
Or charging without any order
No customer service reply on email or answer the phone
Need to contact any time the credit card company in order to apply charges back for all illegal transaction made by Lazada

At first it thought it was Lazada's fault that orders come late and even cancelled and returned without the customers knowledge or notification but you know what guys its the delivery company to where they are attached is at fault... Imagine that my order was delivered to LBC baguio they never contacted me that they returned my order for whatever reason they have they have a very poor delivery performance. LBC baguio team,,,,, not good... they should contact customer first before doing anything to our orders... pls Lazada notify them to contact customers when our orders are already delivered to baguio... And I hope that Lazada will ensure that LBC Baguio will perform better. One request is that i want to buy more items but cash on delivery is not available most specially that joy shoes i really want to buy. Hope they will offer more items that are cash on delivery... hope that joy shoes will offer all their shoes cash on delivery

I would like to say to lazada thank you for the delivery of my tv and my refrigerator. My son did received it. The tv was declared delivered on a certain day but was not, it was really delivered after two days. The refrigerator was delivered on time. But still, when I called your customer service, they tried not to let me talk to the supervisor. The order no. Is *******. Since my son did received his tv and refrigerator, I will still be your customer in the future. Hopefully in the future your service will be really better. Thank you so much and God Bless!

I have already purchased many items from lazada.com.ph and posted respective reviews of the product. From my experience, only my high rating (4 or 5 stars) reviews gets published. All my reviews with low product ratings (1 or 2 stars) are never published because I write very specific details on why I dislike a product. If I write a low rating review with vague reasons, it sometimes get published. Lazada is censoring customer's review to protect their sellers. The purpose of a review is to help other customer in deciding whether to buy the product or not. I dont write low rating reviews anymore because it is just a waste of time. I just return the item immediately (within 7 day)

If I dont like it.

Lazada responsed to my bad review. They gave link and email underneath via whoever made a response. Gues what? The links are fake and emails is far from usable. It's just to say that have responded! Don't make mistake like I did. Never but form lazada again unless your in to frustration. My 5k refund is still in the process. They gave me 48 hours twice time for resolution. More than One week on, still no refund at all. And now, no reply from them! I urge all lazada customers to demand for all calls you have made paid by you plus the interest of all refund due to you and all inconvenience they have caused us. I am going to search for a proper channel that could sort lazada out. And if u want to coantact me i am quite happy to push this through. Lazada Order number *******. You can check it out!

I was searching a product online and sort of want to buy it. Though the problem was i could not find a local seller for it. Then i remembered i have a lazada account. Loged in, checked the product and to my surprise. It was available for cash on delivery and at a low price too. Very low... seems sketchy. But anyways i tried lazada out. Lets hope good things happen after this: D
Might update after receiving the item with the expected date of 5-26-17

UPDATE: Item received :D received a day early too :D also in good condition :D thank you LAZADA :D

Going on for 6 days now After many times trying to get in touch through chat and email only getting stupid automated replies in my email i got a txt from lazada offering shop credit within 4 hrs yesterday, i sent the reply txt back 24 hours later i still have no credit tried 3 times to chat to CS ha ha got timed out the last reply i got from lazada here they said my packages were on the way do they really have any idea what they are doing order #*******

Giving them a 4 star updated rate as finally I received my cash refund after 15 days contrary to what they stated in their refund FAQ that it will only take 1-2 days for COD orders. I think they need to be more responsive to customers' concerns because I noticed that they won't provide comprehensive resolutions to your problems or give you estimated time of resolution.
Meanwhile, thanks again Lazada. I hope you will improve and be more prompt in resolving customer issues