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Mackz T.

Contributor Level

Total Points
80

1 Review by Mackz

  • Lazada

5/30/17

LAZADA has very poor customer service and their process does not cater to the needs of the customer. I purchased an item, after 9 days item still not delivered. I called their customer rep has no empathy. Eventually my order was cancelled which I was notified via EMAIL only. At least have a decency to call your customer and inform the status. VERY DISAPPOINTED CUSTOMER HERE.

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Lazada P. – Lazada Rep

Hi Mackz T. We're sorry to hear what happened on that. By the way, can you please provide us an order number so that we can check it? For further assistance, you may also send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available from Monday to Friday from 9am to 6pm only and Facebook Direct Message - live chat from Mondays to Fridays, 6 A.M. until 12MN and weekends, 9am to 12MN. Thank you.

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