LazadaReviews 1,610

HORRIBLE! For 7 days I have been trying to get my city added your shipping options. I am told, "I do not know how" and lied to many times with "we will tell management". MY PACKAGES are 2 weeks late everytime! Your customer service person HUNG UP ON ME! When I asked to speak with team leader after she told me she can not do anything. I have spent hundreds of thousands of pesos on your site and that stops today. USELESS people face 1 small problem and they have no idea what to do. My impressions of your customer service people based on first hand experience!... LIERS, RUDE, DON'T FOLLOW THROUGH. Team Leaders? Well, they don't get on the phone when asked to do so by a team member. USELESS.

This online store, sometimes they are good delivery is on time, but when it goes wrong it's hard to find help from customer service, they take advantage the weak system of our government. There is no balance between customer rights and the seller's rights, this is a commonly practiced in third world countries because the government cannot protect its citizen from abuse, and even when you complain it's just a waste of time, DTI will investigate until the end without a conclusion. I ordered hammer drill on this online store it was 3 days delayed, are they obliged to pay any compensation? No! That's why they do not bother whether they deliver it or not on time. Who is suppose to protect us from our vulnerability if I'm not it should be DTI, However, our government neglected us and they are only good to collect taxes from us and penalized us when there is a delayed on our payments. So my advice beware and be immune of this kind third world country type of service.

Firstly I've always been used to the great service of Amazon. When I moved to Singapore I had to find an alternative and unfortunately that was Lazada. The app has terrible search functionality, it drains your battery and data. I ordered an iPhone 7 and 3 days later i had a delivery which I thought was my iPhone BUT when I unwrapped it, it was a 2G J6 galaxy phone! Wtf, how could they get it so wrong and do those phones exist anymore?! Basically Lazada has no QC of their sellers even with high ticket items like iPhones. I wouldn't trust ordering from there for such items. They need to sort out their issues otherwise they're gonna be crushed by amazon when they arrive here!

I ordered a $500 product with a Live Up account and was promised a 10% rebate. It said that the rebate would automatically apply when the item status is changed to delivered. Item took 2 days to change to delivered status (which required an email and call from me to get changed). When rebate came, it was only $0.70 and I had to give them another call asking to rectify this issue. Was promised vouchers to cover up for the missing rebate but have yet to hear from them yet. This is absolutely ridiculous, issue after issue and I am still nowhere closer to getting my money back. DO NOT USE LAZADA.

I ordered a gold casio digital watch, the strap faded after 5 days and then we noticed the mode and the light button was switched. I also ordered another casio g shock watch, the picture clearly shows a stainless silver strap then I received the watch with black powder finish strap. Both of the watch looks alarmingly fake, especially when you look at the strap. Still on the process getting my money back, Lazada clearly states on their website they only sell original items but clearly it is not true so think again if you are considering to buy anything at Lazada.

Been purchasing items from Lazada, almost 60k na sspend ko. There are items na when purchased today that will arrive tomorrow. Siguro sa 30 items na binili ko, 25 items on time dumating. Pero yung 5, wag ka nang umasa. Dadating pero sa sarili niyang panahon, sobrang delayed.

And I actually regret buying furniture from Lazada. Laging may tama - though I think and most probably dahil sa shipping yung damages. I ordered a table, and the posted measurements were incorrect! Hindi pupwede yon, dahil mahirap mag return ng sobrang laking item. Bukod dun ang daming damage ng table! Nag cchip off yung corners and sides (again mukang dahil sa shipping). May nakaaway pa kong courier dahil antagal daw niya nag antay and mainit daw. - Long story masyado.

Anyway, still giving 4 out of 5 stars, as I've said I almost shop everything that we need on Lazada (except groceries). But be very careful, read every detail sa page, if possible check niyo muna yung seller/provider then contact them first to confirm/inquire details about their product before making purchase.

Will continue making purchases from Lazada - but no furniture purchases anymore. I already bought couch, bed, table, kitchen appliance, bedroom appliance, jewelry, electronics, action figures, devices. Don't always go for the cheap ones kasi sobrang pangit ng quality! And monitor their sales

I am from Cebu. I ordered 7 items last June 13,5 items arrived on time. But the Xiaomi Mi 5 phone and Mi 4c case I ordered from HELLOTRONICS was set to arrive on June 15-19 as per the lead time specified after the check-out.

Now, it is June 20 and the Mi 5 I ordered is still out there! I already paid for it in FULL! My family and I are going out of town this 21 and gagamitin na sana naming yung phone, I expected it delivered on time, and now its 2 days delayed considering na ship na sya since June 15. Manila to Cebu shipping does not take 6 days to reach you as far as Im concerned!

Super disappointing experience to say the least! If you set a "promised" date that the item must be delivered then you must fulfill it since the customers are paying good money for your services. Yung mga contact services nyo like chat support walang magawa! Puro apologies lang walang mga solutions na ginagawa! Yung couriers dont even txt or call to inform you na mag dedeliver sila! Mabuti pa nag COD nalang ako mabilis pang i deliver! Mukhang pera ang LAZADA! Mabilis lang pag COD pero pag naka bayad kana, puro delays and dissatisfaction aabutin mo! Pwe!

Hi

14/06/2017 02:20
Your item(s) has been shipped with LEX (Lazada Express) and will reach you soon.
10/06/2017 17:15
Your item(s) is being packed and ready for shipment at our merchant's warehouse.
10/06/2017 07:27
We are processing your item(s). Please refer to the product page for more specific lead time of your item.
10/06/2017 07:27
Your order has been successfully verified.
09/06/2017 17:22
Thank you for shopping with Lazada! Your order has been received and is going through verification process. Next update will be sent to you via email soon.

Then ito po yung latest
Your Order ******* is being shipped and will be out for delivery within the next 24 hours.
Wow then i contact customer service thru FB messenger ma receive ko raw before june 18
Wala nga e ang alam 24 hours lang biyahe nang Barko po wow gaano kalayo ang luzon at visayas..

Lazada
Since I have been a customer of yours I have spent thousands of THB, but because of your policy not to combine 2 vouchers into 1. I will not be shopping on your site again. The fact is your customer service is all apologies but no action, then you have the cheek to ask me to complete a survey regarding customer service. You really need to get your act together if you want to succeed.
This is what happened, I purchased a car camera, then I purchased an SD card. I put the SD card into the camera and started to record my journey. When the recording was finished, I could not see the recording. I took the SD card out and tried it in my personal camera it did not work. So I called Lazada and told them and they said sorry your warranty is out. After some emails and debating Lazada decided to give me 200 THB. So I thought I would buy a more expensive SD card hoping that it may work ok.
So with the voucher for 200 THB I added another 155 THB to buy an SD card for 355 THB. Well Lazada sent me the wrong SD card and it didn't work either. So I informed Lazada and they decided to give me 2 vouchers, 1 for 155 THB and the other for 200 THB. I ask Lazada if they could combine them so I could buy another SD card for 355 THB, but your answer was no.
Now I haven't done anything wrong here, I just wanted to use my car camera and I've really tried, but Lazada has really let me down. So I hope you understand why I won't be using your shopping site in the future. Not unless you change your policy regarding vouchers.
Regards
John t Chennells