Thumbnail of user atomc1

Atom C.

Contributor Level

Total Points
82

1 Review by Atom

  • Lazada

6/11/17

Lazada
Since I have been a customer of yours I have spent thousands of THB, but because of your policy not to combine 2 vouchers into 1. I will not be shopping on your site again. The fact is your customer service is all apologies but no action, then you have the cheek to ask me to complete a survey regarding customer service. You really need to get your act together if you want to succeed.
This is what happened, I purchased a car camera, then I purchased an SD card. I put the SD card into the camera and started to record my journey. When the recording was finished, I could not see the recording. I took the SD card out and tried it in my personal camera it did not work. So I called Lazada and told them and they said sorry your warranty is out. After some emails and debating Lazada decided to give me 200 THB. So I thought I would buy a more expensive SD card hoping that it may work ok.
So with the voucher for 200 THB I added another 155 THB to buy an SD card for 355 THB. Well Lazada sent me the wrong SD card and it didn't work either. So I informed Lazada and they decided to give me 2 vouchers, 1 for 155 THB and the other for 200 THB. I ask Lazada if they could combine them so I could buy another SD card for 355 THB, but your answer was no.
Now I haven't done anything wrong here, I just wanted to use my car camera and I've really tried, but Lazada has really let me down. So I hope you understand why I won't be using your shopping site in the future. Not unless you change your policy regarding vouchers.
Regards
John t Chennells

Tip for consumers:
Lazada
Since I have been a customer of yours I have spent thousands of THB, but because of your policy not to combine 2 vouchers into 1. I will not be shopping on your site again. The fact is your customer service is all apologies but no action, then you have the cheek to ask me to complete a survey regarding customer service. You really need to get your act together if you want to succeed.
This is what happened, I purchased a car camera, then I purchased an SD card. I put the SD card into the

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Atom C., we're sorry to hear what happened on your order. By the way, please be advised that we have limited access for orders that are made within Lazada Thailand. In that case, we may advised to please contact them through this link http://www.lazada.co.th/ to assist you further. Thank you.

Atom Has Earned 2 Votes

Atom C.'s review of Lazada earned 2 Very Helpful votes

Atom hasn’t received any thanks yous.

Atom doesn’t have any fans yet.

Atom isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user gabrielm696
2/23/24

I seldom had problems with lazada's delivery service before. However, in the past few months I...

Thumbnail of user judithl733
Judith L. reviewed Lazada
1/27/24

I have been a longtime buyer of Lazada products and had not encountered any delivery problems....