Lazada

Im a regular shopper of Lazada but lately I am having problems with their courier and deliveries. To wit: 1. THEY WILL ADVISE YOU WHEN THEY ARE ALREADY ON YOUR DOOR STEP AND NOT AT LEAST A DAY AHEAD OR BEFORE THEY COME TO YOUR DELIVERY ADDRESS. 2. IF YOUR NOT HOME THEY WILL OPEN YOUR PACKAGE AND SABOTAGE IT. LIKE WHAT HAPPENED TO ME LAST WEEK MY P9K WORTH OF order S DELIVERED WITH OPENED AND TORN. PACKAGING WITH 1 ITEM. MISSING 3. IT WAS REPORTED BUT THE SAME GUY IS STILL DELIVERING MY PACKAGES. Its useless to make report. 4. Yesterday they come again and I was out. The woman from. Lazada asked me to pay via Gcash since I am not around but i am supposed to pay by COD. SHE ALSO THREATENED ME THAT MY PACAKAGE WILL BE RETURNED TO THE WAREHOUSE IF I WONT. 5. SHE NAGGED ME TO GO HOME FROM MY WORK AT 1PM SO THEY COULD MAKE THE DELIVERY. MY WORK IS UNTIL 6PM. SINCE SHOPEE HAS IMPROVED THEIR REFUND/RETURN POLICY I AM SWITCHING TO SHOPEE NOW.

Update 4-27-20: Responded to my last review below. I have a LOT of business I could send your way IF and ONLY IF I can get reliable redress if you send the wrong stuff, no delivery, etc.
My previous contacts with your customer service I was trying to find out if you actually had a laptop in stock and they could not tell me and kept giving me runaround no answers. I am not going to order stuff on your web page that you do not have or cannot get. I am not going to send money in advance until I KNOW you are reliable and I can reach you without problems. There is no court redress in the Philippines so if a company cheats you you have no way of getting redress. Is your customer service even open? You web page says it is not. How can customers get satisfaction if you send the wrong or damaged item or don't send it at all. That is why i use COD exclusively with you in two past orders that went ok. It's all about risk.
Thank you for replying to my post.

Past revies:
Customer service run by a bunch of morons with no business sense. Now closed during corona hysteria fake emergency. So if you order and they screw up, you're SOL. Even when customer service was open filled with a bunch of min wage employees to don't give a sh*t.

Well after almost 5 months of waiting they decided to cancel my order and gave me a refund I am happy that they have resolved it but I hope they could reduce the time we have to wait that's all thank you lazada support team marlon.

It's nice in lazada but sometimes more of the seller in lazada was gave a not good item. There's have a lot of fake seller they give a damage item to consumer i hope before lazada accept seller they really know if it's good or nice seller

I placed my order last December 8,2018 ( Order #**************). I would like to know if there is any update ( Where is it/ When it will be shipped) since Timex PH is not responding to my messages to them. I am trying to track my package in your website but still it is in "Processing" since Dec. 8. Thank you. :)

Just to update everyone Lazada has opted to give me a voucher to repurchase the item they wrongly sent me. So we will see if when I reorder they get it right this time.

Items I recieved were mostly good and fast but most of their delivery guys/girls have anger issues and are plain rude. One simple mistake and they're gonna lash out on you.

Like shopee, easy to make payment but you must to carefull about the seller in lazada... if you get a bad luck,,, u will discuss with scammer seller...

My review on Izhango, a certain seller from lazada was rejected and removed when I edited it. Because I added a negative review about Lazada's customer service and their inability to kick out fraudulent sellers on site. Most of us customers have the same experiences from the seller. The seller posts an item on sale to bait unsuspecting customers to buy and then send an item which is not the one advertised and is cheaper than the price we paid. I ask for a refund but it takes a long time.
Edit: The next day after bombarding their AI customer service with non stop comment and making them know how pissed I was, I received the refund. I need to thank the company, but the bad experience will remain and their customer service sucks!

Edit: I don't know if the store is already closed, but their products is now unsearchable. Good job Lazada for taking action. With that I could give you at least an average rating. Please continue to improve your services.

Placed my orders (6 items COD) last thursday 3/5/15. Got one item today 3/17/15. It feels good receiving it in a matter of 2 days. Unfortunately, I was upset finding out that it did matched the description given. Immediately, I send a cancellation note for my other orders to Lazada thru help center. Their response is positive. I did not bother to return the item tho.

Mukhang lumipat yung ibang staff ng shoppe sa lazada ah, dati wala kayung delivery charge, ngayun meron na, anu to gaya gaya, cross out nyu muna mga bugos buyer nyu uy, mga ulol, mag sasara din kayu,

Since mid 2020, LAZADA is no longer my preferred online shopping site because 1. CANCELLATION no longer allowed, even before shipment and even for reasonable reason 2. Movement of the order is much delayed and lacks update as shown on tracking.

I'm glad there's a place where I can put my review about lazada.
I ordered once. Saw that the photo of the toy was as tall as the model (or almost).
And so the price was supposed to be worth it because it says from p1,999 it's discounted to p499. So I immediately went on to ordering! I was so excited until I saw the delivery man holding a small box! To cut it short, I was devastated! It was a present for my daughter and we were expecting a big toy for her. Lazada can easily get away with it but NO!

The good reviews about the product affect the rating. You'll think that many liked the product because of the rating! But the truth is LAZADA allowed non customers to make reviews, what for? I doubt that anybody would be pleased with a very expensive toy that's very small when we're only talking about kitchen toys.

You need to take the risk of ordering online. I ordered keyboard worth 3k php and it was fine no issues and defects.If u got the wront item, the staff of lazada can be mistaken sometimes. There is a return policy though.

Your item(s) has been shipped with LEX (Lazada Express) and will reach you soon.

So how long will this take then? Order no is *******

(Sorry for double post.)

I would like to request for re-activatation of my LBC remittance number from my e-mail address which I received last December 18,2016 with a validity period of 7 days (until December 25) as I don't have an opportunity to get the amount that I spend for an incorrect product indicated on a screenshot. RN is #RN**************.

Also, i've already send my inquiry from customer care as well as from *******@lazada.com.ph, but I haven't receive any response.

I don't Agree giving them 5 stars because many buyers have been complaining about the products they bought but still pretty awesome for 3 stars. I hope they will improve their service So that they will not cause any problems in products this is why I don't trust shopping online.

Gud day lazada. Bakit ganun ung refund ko di ko pa din makuha? Sabi ng lazada nasa lbc nadaw at my transaction number na kaso nung kukunin ko nga mali daw ung number. Di ko mabuksan email ko at nareformat at nawala pa cp ko di ko na din maalala order number kc rwfund nalang naman hinihintay ko. Pakiaksyunan naman to. Eto ang info. Recver is necie delos reyes ng 190 purok 8 bacao 2 general trias cavite. Nakailang email na aq sa customer service pero mga nonsense sinasagot nila sakin. Salamat

SUPERSCAPE.PH
*******8640
I ordered 5 pcs 2tb Flash Drives (Samsung) provided by the above seller. They are not as advertised as they will hold less than 15% of advertised capacity, regardless of formatting. After disputing their decision to not accept the return, I was advised by Lazada to return the items for consideration.
Lazada makes it very difficult to return anything as one must go to a local LBC office (which, at this time of year are impossibly crowded).
If a seller fails to provide satisfactory product, it is incumbent on them to make good on the transaction by picking up the faulty product and either providing a replacement or refund. Purchasers should not be forced to travel to some drop off point because of Lazada or Lazada provider error.

All of my total summary that is said in the lazada application 914.00 pesos only but then the time when the CARGOKING send me such 3 consecutive but different total of paying the items and is worth 1,197 wondered it was so far from the said total amount that is shown from the app. And I was very discouraged about it. $#*! it!

Deliveries when made via Lazada Express happen on time, but whenever made with one of Lazada's contracted logistics partners, such as Entrego in my case, are very slow and behind schedule. I've had one of two packages from one order sitting in Entrego's Mandaue City logistics hub for days. It's only around 30 minutes away! They've already missed two delivery due dates. Lazada should handle its own logistics and deliveries, but I guess that the presidents of these other companies are golfing buddies with the pres. Of Lazada.ph so he gives them lucrative contracts that they don't have enough personnel to handle while the bigwigs are busy lining their pockets. You can serve either God or Mammon, not both, you can't take your riches with you when you die, and you will be judged.

I love ordering from LAZADA however they gave me a hard time for the refund of my latest order which came from abroad. They say I would get my money back with Hellopay but it did not reflect on my hellopay account. Hellopay seems unreachable. Their hotline is not working and sending emails to them is useless they only give me request number.

As always one see the actual will of doing things properly when things go wrong... to go trough a return even for defective goods is not worth the time. Just forget it and go back to the old shop.
Lots of words and pictures for making you buy but then the time come to support the customer...
Only conditions... the same all story. Make the customer tired an feel stupid so eventually it let the all thing go. Free return with the return form printed. Where i can get it? Evasive info with not directory... i lost a day with some thing that didn't work anyh now i should spend a day trying to get support?. No I spend the time to trow up on this post. Better...