LaserShip

If I could give it a minus ten rating, I would do it. This is the worst company you can imagine. They constantly delay delivery

Have 4 packages carry by this people, and they lost all the packages, but still marked as delivery. Horrible please do not hire this company

The package from Victoria Secret was stolen by driver. Management doesn't care. Department stores please use the FedEx or UPS.

This place sucks stop using them I have had the worst experience none of my orders have shown up. I can't believe Nordstrom's would use this company.

I ordered clothing from Mango Man and received updates on my package. The package was expected to be delivered between June 16th and 19th yet there were 0 updates on it from June 18th until June 30th. I checked the status of the order every day with no updates from Lasership on their website (the status of my order being "Arrived at LaserShip Final Servicing Facility").
On the morning of June 30th I checked the website and still no update. Later around 1, I receive an email from Mango Man saying my package was delivered. Checking my status on Lasership's website though it said it had been delivered on the 19th. The package though was loaded onto the vehicle, out for delivery, and delivered to my front door all within the time-span of 3 minutes (each event happening one minute apart).

They clearly did not deliver my package in that time frame and only retroactively booked it (or else Mangoman would have sent me an email on the 19th saying my order was delivered). I sent multiple inquiries to Lasership asking for assistance and have received no updates after the initial automated response. This company is a scam and needs to give me my package.

I placed an order with Grove.com and they are usually very good at getting my order processed and out and delivered promptly. Well for some reason they switched to this clown outfit (sorry clowns). I went and searched and found that they claimed they delivered the packages 3 days earlier. They were not on our surveillance cameras at any time between Dec. 13 - 19 (claimed it was delivered on Dec. 16). I noticed on their website they had a picture of the packages where they delivered them. It was a picture of a dark-ish grey house with a number 23 but there was no porch and no protection for the boxes. I live in a white duplex with porches on both sides. I emailed them and Grove about the issue. LaserShip got right back to me, first with the auto responder and then one giving me a tracking number and telling me "We have placed this package under an investigation that should conclude within 2 business days. We will do everything possible to resolve the issue within that time. If, however, you do not receive your package in 2 business days, please contact your seller for further assistance." Four business days later I received an email from them. This is their response "Our delivery records indicate this package was delivered, but we understand you have claimed the package as not received. Our facility has completed the investigation. If the package has not yet been received, please contact your seller for further assistance. Please let us know if there is anything further we can do to assist." Why would I CLAIM to not receive a package that was delivered to the wrong address?!?!?!?!?!?!?! Below are two pictures. The first picture is from LaserShip claiming the packages were delivered with a photo of the house they delivered them to. The second picture is of my house. They look nothing alike. There are only four (4) houses on my street, not one of them are grey and all are duplexes.

Never will I recommend this pitiful company to anyone and I will be begging Grove to switch companies.

Grove on the other hand, received my email did whatever they did to verify my claim and immediately reshipped my order.

LaserShip is a disgrace to the delivery company industry.

What's the sense in marking something delivered when it hasn't delivered?! My delivery date was on a Sunday and they marked it delivered at front door at 5:15m which it never did deliver! They are supposed to deliver up to 9pm at night on a Sunday so I can only assume the delivery guy wanted to go home! I called the company I ordered from and they processed a new order to ship via UPS. Well the next day at 3pm my delivery that supposedly delivered the day before showed up in front of the door. I put an investigation request too before it showed up. Don't try calling them, they won't answer, you have to do a request through their website. All this aggravation because someone didn't want to do their job! I tried canceling my replacement order but now that wasn't able to be done so I got two orders. Laser ship is a horrible company. Prior to that I had an order that they threw the package from the sidewalk. I guess they are too lazy, not only to deliver a package when it's supposed to be delivered but they can't take the effort and place a package down, instead they have to throw it. HORRIBLE SERVICE!

This company steals packages. They're FRAUDS. Twice they said my package was delivered and they never were

They either steal packages or loose them carelessly. Always late delivery packages. This company is not professional.

This shipping company is so bad! Every time I get a package delivered by this company it's always bent it dented or glass broken!

Impossible to get a response from Lasership when a package is delayed or lost. How do they keep their ICC license? Avoid is possible.

They insist that my item was delivered, but I never got it. This seems to be their norm. I don't trust anything they say!