Horrible place I will never again allow my carrier to use laser ship they always rob my shoes! Absolutely ridiculous
I had one bad experience but since then I have happily getting orders. Haven't been having issues.
Thank you Lasership.
LaserShip just said they left at door, package was missing. Deliver person Never even ring bell or knock on door
Wish I could give 0 stars!
Customer service - TERRIBLE
Delivery - TERRIBLE
They don't do anything right!
With so many professional delivery options can't believe any company uses them
See title. It's been weeks. They've lost my packages twice, and they do not respond to emails or phone calls. What is this company? What is going on?
Why does Nordstrom use Laser ship? They SUCK. First the delivery info is never updated and secondly, they can never find my house and call me every time. THIS COMPANY NEEDS TO SHUT DOWN!
I HATE THIS COMPANY I TOLD AMAZON I DONT WANT LASER SHIP SHIPPING MY BOXES AND THEY TOLD ME THERES NOTHING THEY CANT DO >>>>>> LASER STOLE MY PACKAGE AND SAID I WASNT THERE LIENG PISS OFF $#*!TTTS IT DOESNT DESERVE A 1 STAR AT ALL SMH
4th time they claim my package was delivered and left at my front door and no package was left! Filed multiple complaints, to no avail. SCUM BAG COMPANY!
How on earth can a package be out for delivery for a week? Only Lasership can do that. I ordered an item from Staples and they ship via Lasership. I recommend that you do not order from Staples for home delivery either because they use lasership. Lasership says my item will be delivered on OCT 4. My address is perfect there is absolutely nothing wrong. My item does not get delivered. At 9 pm on OCT 4 they posted this message "We're sorry but delivery of your package has been delayed. Please continue to check your tracking for real time updates"
At 9 am on Oct 5 they posted a new message
"We need additional information to complete your delivery. Please contact us within 3 business days at the form below, select delivery instructions"
I filled out the form and advised... please leave it at my door.
On Oct 6 they updated the delivery date. "Your package will be delivered OCT 8."
Whatever you do, do not ship with Lasership. If you are a company, do not ship with lasership
LASERSHIP will put you out of business if you use them.
LASESHIP is a terrible company to ship with. DO NOT DO IT EVEN IF IT IS FREE.
No delivery delivery to wrong house almost always something never on time don't know why Walmart still uses them
They don't even look for your address just walk off with your package and make you go threw a long process to get your belongings back unprofessional
Multiple orders were made and Lasership was the company hired to deliver. Every package scheduled through Lasership never arrived.
Tossing the product over a railing, if you call this professional. The driver as no respect for costumer packages.
I ordered from vans and I was suppose to get it New Years eve and I didn't. When I tracked the package it was placed "on hold" I've called numerous times and I've sent numerous emails and nothing.
I order from Fashionova I was tracking my package so it said delivered okay REMIND YOU I NEVER GOT IT IT WAS DELIVERED OCT 27 I CALLED LASERSHIP WEDNESDAY 28 told her what happened nothing got done okay I CALLED BACK FRIDAY 30 same email they sent out Wednesday nothing too get my money back so I called Fashionova they did there part just THE CARRIER NEVER DELIVERED TOO ME THEY TOOM A PIC OF A APARTMENT DOOR BUT CANT SAY WHAT NUMBER ON IT SO I CALLED BACL TODAY N WENT TF OFF THIS IS THE WORST CARRIER PLZ PPL SAME IR TIME WITH MONEY IF THEY THE CARRIER VERY SAD
Terrible service no customer service all they want to do is blow you off and hope you go away beware
They are the worst Shipping company ever on this planet! They send an email saying your item is delivered and it is nowhere to be found!
More like lazyship... i placed an order and lasership was supposed to "deliver" they never did. I never received a knock on the door or a slip to say they there was a delivery attempt like fedex and UPS do. I called 2times to lasership and both times was a 20 min wait on the phone. The first lady i spoke to said she would have the delivery man call on arrival. No phone call was made and again no knock on the door or slip. The 2nd time i called the guy was so rude and sarcastic. The guy said the delivery man didnt feel comfortable leaving the package but how can he say that when there was never a delivery made. The guy on the phone was blaming amazon for the message i received about the delivery attempt and why i do not have a slip. Amazon needs to stop doing business with them QUICK!
I do A LOT of online shopping and get deliveries at least once per week. I never have any problems with any shipping couriers EXCEPT Lasership. Any time I check my tracking and see that my package is comng through Lasership, I cringe. Every single time there is a problem. I was expecting a very important package from Sephora on yesterday. I was so eager to receive it! When I got home from work and saw that it wasn't here, I checked my tracking again. I saw Lasership as the courier and knew it was going to be drama. The tracking info said "Delivery could not be completed - Unable to leave package" at 1:51pm. FedEx left a package at 1:30pm and I saw them on my doorbell camera recording (which auto-records every front door visitor). No one else came to my front door all day, so I KNOW that Lasership didn't attempt a delivery. My packages are ALWAYS left at my door and I have no access/entry issues. I have a large porch, which is pretty discreet. It's the next day and I still don't have my important/precious package. I am so frustrated. I contacted Lasership and I'm awaiting a resolution. Pissed!
Lasership needs better drivers that look at our actual addresses instead of making up there own my address is n32nd street these people have made up north south 32nd just to make it look like we are wrong when our packages are brought to the wrong house when in reality they just PLAN LAZY... I bought a very expensive gift to my friend and it was sent to the wrong house and because of that I had to wait longer and buy the gift again then my daughters pj's was delivered to the same wrong house sitting outside waiting for some one to take then and I wasn't notified that is was delivered untill 6pm when it was delivered at 10am lasership needs to do better YOUR SERVICE SUCKS
Overview
LaserShip has a rating of 1.1 stars from 1,902 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LaserShip most frequently mention customer service, front door and next day. LaserShip ranks 393rd among Shipping sites.
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- Vienna, VA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members