LaserShipReviews 1,901

Okay, so I've only had two sellers send me packages using this company, but both times the packages were delivered to the wrong apartment building. If it happened once, that would be a mistake, but the second time my package was sent to the same wrong building even though they have my correct address, and that's just incompetence, laziness, or both. I'm giving two stars because the customer service people I spoke to both times were kind and tried to help me track down the building where my packages are, but in the end I needed to get a refund from Amazon. The other reviews for this company are horrible, and I don't know why companies are using them to ship items.

Don't count on getting your package if it was shipped with Lasership. Search the internet for reviews about this company & they all sound the same. Their tracking information is not true. They lie about delivery. They jerked us around for over a week then lied that the package was delivered. Folks must be losing a fortune using these people. Ask your vendor before you order who they use to ship, if its these guys you may want to check other outlets. The WORST!

I ordered from bodybuilding.com on October 10th fedex always was the one's to deliver, estimated 3-4 days. Lasership got a hold of item it sat in Woburn Mass. So I called bodybuilding.com this past Monday the 19th. I asked them to use fedex, nope Lasership again and today is Friday and this order is sitting in Woburn Mass on truck. So I canceled order and unfortunately won't be ordering from bodybuilding.com again unless they drop Lasership!

I ordered 4 gallons of engine oil from Walmart.com because they had the best price for the particular oil that I needed, and they offered free two-day shipping via Lasership. I had never heard of Lasership before, and had I known that their reputation was so horrible, I would've spent a few more dollars and purchased engine oil from Advance Auto Parts or Autozone.

I placed my order on 9/25/2020, and was told that it would arrive by 9/27, or 9/28 at the latest. After waiting for a week with no delivery or any kind of message or phone call from Walmart or Lasership, I checked my Lasership tracking number, and found out that my package was "delayed" at their facility in Kennesaw, GA. After waiting another week with no delivery or any updates via their tracking website, I called their customer service number, and was told that their Kennesaw facility was experiencing delays, and that they would call me when my package was ready to be picked up and/or shipped. Amazingly, a few days later, I received that call, and they asked me if I wanted to drive to their Kennesaw facility and pick up my package in person, or have them ship it from Kennesaw to my house in Marietta, GA. Unfortunately, I made a big mistake by telling them to ship it to my house, and not telling them that I would go to their facility and pick up my package. I was expecting them to call me and let me know that this had happened, but I learned that on October 14, the package was reported as damaged, and that it was shipped back to Walmart. I had no idea that this had happened until I checked my tracking number on their tracking website. I called Walmart customer service, and was told that they could either refund my order, or send out another one. Unfortunately, they told me that they can't use any other carrier besides Lasership, so I will be pursuing a full refund

If you learn anything from this review, it's that if you order something from a large corporation such as Walmart, make sure that you look at the shipping policy very carefully, and make sure that a company like Lasership won't be involved in the shipping & handling of your package, because there's a good chance that it will never arrive, will be damaged in transit, or in my case, both.

Do not use this shipping carrier, if you can avoid it. As all the other reviews have stated, YOU WILL NEVER GET YOUR PACKAGE! They will claim they delivered it, claim to have some "picture proof" of where they supposedly left it but then when you ask them if they can send you this so-called proof, they claim they cannot. I call BS! They are taking off with people's packages - damn thieves! What boggles my mind is how reputable companies such as Nordstrom, Anthropologie, and Amazon continue to use this service - it just goes to show that they care more about CHEAP carriers than their own customers!

They drove up my drive way which become wide by the house at 10pm. I was home. Dog in house. I even still had amazon packages on porch I hadn't got to yet. They pulled up on side of truck and on my grass and literally opened window and threw out package. NOT EVEN JOKING! My security camera caught it all! That's disrespectful to me and to the company. Better be glad it was nothing breakable. We called but it was after hours. I posted on a few forums

Tracking shows delivered but I never got the package. I called the customer service they just told me this and that bull$#*! all things to me. Also said would call me back let me know what was happening. But I never got the returning call from them. Liarrr)))this is not the first time they messed up with my package. Last time was the same issue. But last time was lucky I got my package eventually. But this time, I am so disappointed at them...! If I have any choice I will never use this shipping carrier at all.