LaserShipReviews 1,901

I ordered from Ulta, my package was supposedly delivered to my front door. We have security cameras, we work from home and have two dogs that like to bark when someone steps onto the porch. No one came to our house the day they claim the package was delivered. I reached out to customer service to see if they could track where the package was left. Their response was to contact the seller. I will never order from Ulta again nor from anyone who uses Laser Ship. I hope whoever has my $45 eyeshadow pallete enjoys it, Merry Christmas, you punk.

My tracking number showed my package was delivered at my front door, as it was not. Customer service claimed it was accidentally scanned as delivered but was still sitting in the warehouse (which is 20 min from my house). 2 days later I called customer service to check on it and now it has disappeared. And I'M the one who has to take the time to call for a refund. None of the representatives were apologetic. Nordstrom's I'm disgusted that you still work with laser ship after all the terrible reviews I have read. I have a feeling drivers are stealing packages.

This company was used to ship my package. It is a recurring shipment with an address that is correct and not at all difficult to find.
Laser ship decided against my wishes to ‘deliver' to the leasing office instead of the address on the label. I say ‘deliver'. Because I have never received that package. Laser ship's answer when questioned is ‘call the seller we delivered.' Well no you did not and I want to know why?

They had my package for 6 days and weren't able to find my house. I live on a major road, number on mailbox and they could find me. 8 miles from their facility. They lied about delivery and 4 calls to their number did nothing. INCOMPETENT! They don't even deserve 1 star

After their tracking web says attempted delivery for 4-5 times and my emailing them twice, all of a sudden tracker now says delivered. They never attempted nor delivered my package. Now when I email them they say it was delivered but they will check into it. Bull! I am out $100 and Office Depot will do nothing because they say Lasership says it was delivered. Try to find out if the store you are using are dealing with Lasership and if they are, don't buy anything from them until they change to UPS, FEDEX or USPS.

Consistently bad service. Delayed deliveries for no apparent reason. Can't find address (even though it is a business!). They will leave packages at business address, despite the business being closed, in plain site of the public. Open invitation for theft! Avoid this company if you have a choice!

Honestly, I'd give 0 stars if possible. I ordered boots through JustFab and this company was responsible for shipping it out. The first pair of boots somehow arrived a couple days late- which wasn't the issue. I had to send them back and receive exchanges because they were too big. However, I never received my exchanges because they arrived over 10 days late and I wasn't at my building to receive them. I called the company and emailed the company Prior to see if I could pick them up because I was leaving for the holidays but they never responded. The delivery man left my package in the corridor instead of taking it to the front desk (which they are instructed to do... special delivery instructions) and my package was stolen. I contacted Justfab and they sent me a different pair of shoes since the ones I wanted was out of stock. As of yesterday (Jan16,2021) were lost. I also contacted Lasership via telephone in hopes to pick this package up because when I tracked it, the order was already in the city I lived in. To avoid problems with delivery I figured I'd grab it myself. The lady I spoke with said someone would call me back to give an address on where I can pick up the package, but nobody called. The tracking app I used say that there was a delivery ATTEMPT that had failed, delay due to whether and other delays for no given reason. Today I woke up to an email saying my package was lost and to contact justfab. I called them and they said the expected delivery date would be tomorrow. I asked her if there was a way I could drive to grab the package myself, but she told me to just call Lasership again. When I called Lasership, I spoke to an extremely rude man named Daniel that seemed as if he had no desire of helping me. I explained to him my situation and he cut me off and said it's unrealistic to have a delivery date if the package was lost. I gave him my shipping number- which I'm not so confident he got all the digits correct- and he just said there was nothing he could do and to call justfab back. I've left out details of how Lasership's employees have just made loops and holes to avoid telling me the issue with my package, but now I have to wait for a THIRD pair of shoes to arrive. Mind you, I was supposed to receive these boots before Christmas of 2020. I'm not confident I'll ever receive the shoes I wanted but I am confident that I'll never order anything from a cite that uses this shipping company ever again. If you're in the East Michigan area, I highly suggest you choose another shipping company as well.

They frequently mark my Next-Day Amazon delivery as delivered or say we are not home when we were, in order to keep their contract with Amazon, when in fact they never showed up. I wish Amazon ceased all ties with this company.

I DON'T EVER WRITE REVIEWS BUT THEY TRULY DESERVED ONE. IF LASERSHIP IS THE ONE DELIVERING YOUR PACKAGE, YOU MIGHT AS WELL NOT EVEN ORDER IT. WHATS THE $#*!ING POINT! YOU'RE NEVER GOING TO GET. AND THEIR CUSTOMER SERVICE IS $#*!ING $#*! TOO. ITS NOT THAT $#*!ING HARD TO DELIVER MAIL, BUT FOR SOME REASON TO THEM ITS LIKE $#*!ING ROCKET SCIENCE. THEY CONTINUE TO HAVE A PROBLEM WITH DELIVERING $#*! ESPECIALLY TO APARTMENT, I CAN HONESTLY SAY THEY ARE WORSE THAN $#*!ING USPS.

I love to shop from Amazon, but hate when I see packages are being delivered by Lasership. Those packages never arrive and it is like a second job trying to get reimbursed. Lasership customer service is the worst... they NEVER follow up. Just useless.

My package estimated delivery time was Dec 31,2020 it's now January 13,2021 and I didn't receive my package yet. Worst experience ever with no accuracy.

My Old Navy package has not been delivered, as their driver lied that a "locked gate" prevented him from leaving the package (a total lie). I have now wasted hours on the phone, trying to talk to the worst, rudest customer service representatives I have ever experienced, who have been refusing to let me talk to a supervisor. Old Navy has not been helpful in resolving this either. As of this writing, the fate of my shipment remains unknown.

Just a fair warning! I almost never receive my packages, they're lost, constantly rescheduled to be delivered which results in me calling customer service and requesting a refund. Initially, I thought one particular store had a problem with deliveries, but I've experienced this issue with Nordstrom Rack and Walmart consistently, where my packages DO NOT get DELIVERED or are extremely late. This has occurred prior to the pandemic so unfortunately it seems like the companies logistics play a part. In sum, Laser ship is consistently unreliable. A solution is to CALL THE STORE THAT YOU ORDER FROM & REQUEST THAT THEY DO NOT USE THIS COMPANY WHEN POSSIBLE. I recently did this.

For some reason Amazon continues to use this sad excuse for a delivery service. There were 2 instances when they marked a package as delivered that I never received. In other cases finding your package can be an adventure. I live in an apartment building with an unsupervised lobby and a management office. They rarely bother to ring the bell and when they actually "deliver" a package they generally don't tell you where they jettisoned it.

The bottom line is that they just don't care and many of their staff don't even seem to have the self respect to try to do their job right. My advice is to cancel your order if you are in NYC and see that Amazon has used them to ship.

On my security camera I saw a guy drop off a package on my front porch. 1 min later I retrieved the package. It was from The GAP, not addressed to me, did not have my address on the package, not even close. How this driver picked my house I have no idea -- through Google Maps I saw the actual delivery destination was about 1/2 mi away.

I scanned the bar code to find the shipper's info (LaserShip) and immediately reported this misdelivery to LaserShip, who promised the package would be picked up and delivered to the correct recipient. Eight hours later I called back as no pickup occurred. Agent #2 told me the case had never been entered into their system. So I reported the misdelivery again. The agent said the package would be picked up. Next day, the package was still on my front porch, awaiting pickup.

Feeling bad for the intended recipient, who was probably wondering where her package went, and fed up with the lack of action and no follow-up or accountability by LaserShip, I took the package and drove it to the customer's house. The recipient was very grateful.

I can't stand incompetence and a "whatever" attitude, and this company has it in spades. The delivery driver has probably misdelivered many packages, since he randomly threw this package at my front door. Had it not been for me taking the initiative and doing what the delivery driver was clearly unable to do, the customer would never have received the items she ordered.

I am spreading the word. Tell the companies you buy from online NOT to use this "last mile" delivery service. They are horrible. The worst.

I am highly upset with lasership. Recently orded a Fashion Nova dress, and I got the notification that it was delievered at 5:30. When I got home, I was frantically looking for my package, which was no where to be found. Come to find out, lasership delievered it to a totally wrong address in another city, with a completely different address(mine is 25, the address they delievered it to was 21). Additionally, the notification told me my package was delievered at 10:30 pm and it was still 9pm. Not to mention, the delivery person took a photo of where the package was delivered, so I am confused as to how a mistake like this happened. TERRIBLE TERRIBLE SERVICE!

I, just like everyone else don't understand why companies use lasership. Twice now I've ordered stuff online and had issues with delivery. The first time I ordered candles from Bath and Body Works. For a week it said delivery attempted. After that week I only received ONE of the boxes. I called literally every day and even said I would come pick up the package myself. More recently I ordered a pair of shoes that said out for delivery around 6am. By 8 it said delivered yet i never received anything. Of course lasership, and the company want you to file a claim and see if they turn up in a few days. I wish companies would list who they ship with.