LaserShipReviews 1,901

I ordered some things from Amazon and was promised it would be delivered by Saturday, at 9pm. From 5-11pm, I was sitting in my living room. At 7pm, I told myself that I should check my phone to see if there were any delivery updates. That's when I saw that they "Attempted Delivery." It said that was at 6:30pm. I never heard anyone outside my house. I looked outside and there was nothing. I living in a detached house, where it's easy to walk into my porch. I don't have any dogs or anything that would prevent them from delivery. I then called them up. I then spoke to customer service. They put me on hold for 30 minutes. Then the dude had kids screaming in the background. He tried putting me on hold again but patched me into another call. Then he realized what he did and talked to me again. Said he would look into what happened and put me on hold again. Then I was hung up on. I then emailed their website and no one responded. Next day, I made a Tweet about their service. Lasership responded to me there and we got into private chat. They said they would find out what's going on. This is where they decided to retroactively update Amazon and their website to say that they delivered at 8pm, on Saturday, the day before. So now I'm livid. Now the person in chat says they'll look into it, it'll take 2 business days, and to contact my seller if it takes longer than that. This is where I went ahead and called Amazon, who took care of it for me. I hope to never deal with Lasership ever again. It's one thing to tell me there's a delay or it's lost, it's another thing to lie about what happened to my package. I don't like dishonesty. There have been prior times where they've marked my packages as Delivered, only to show up with my package 15 minutes later. You're supposed to scan it at my door.

I placed an order on January 29,2021 on Victoria's Secret.com, I always keep up with my shipping status especially for orders that are expensive. Day after day of checking the status of my order the only update was that laser ship received my package at the processing center. Here we are February 11,2021 and still that is the only update for my package. I emailed them and their exact response was…

"Alexis L,

Thank you for your inquiry regarding (shipping number) and I apologize for the delay in response. We do apologize for the inconvenience that we have caused you. Unfortunately, Lasership is unable to confirm control of your package at this time. Due to the unconfirmed status, please contact your Seller for further assistance.

Thank you,

Kamil
LaserShip Customer Service
www.lasership.com
*******590"

I don't know what is going on, but it seems like they have some crooked people working at that company, and seeing other reviews people have received open packages, packages with stuff missing, soiled items, and so on. I contacted Victoria's Secret and they are sending me a new package through FedEx overnight.

They falsely attempted to deliver my package I waited home for my package that stated delivered but yet to be delivered are attempted to be delivered horrible company all around run around.

I truly feel this company employees are stealing customers packages. I get notifications that my packages are delivered, however, there's no packages. I have made several complaints, and also requested companies to not use this company. This company needs to be investigated for mail tampering, theft, mail fraud, etc. This is getting out of hand.

Like what the $#*!, connect seller when they put it as Brockton but Y'all delivering it to Boston bruh. Y'all trash never buy anything off Walmart.com cuz they deliver there items y'all can suck my $#*! an jump off a cliff

It is scary how horrible this company is! Just look at the reviews, oh my God! The same story as other people have. Had two orders from different sellers, it's shown "deliver and left at the front door" however I have not received squat, zero, bagel. Customer support is very lazy and seems lethargic, told me we see that you received next to the flowers at the front,. I was laughing because there are NO flowers at my doorstep. Horrible carrier, I wish they'd go broke and bankrupt. It's a scam company wasting people times and money. Yuck

I ordered a package from Ulta totaling almost $400. I never received the package. The status kept showing as in route until magically on 12/24/2020 it showed it had delivered on 12/15 (which it did not). I have cameras on my front door to show no one came, but no one will respond to me. I disputed the charges but Lasership provided some documentation to show they delivered although they won't provide any to me.

I DID NOT GET ANY PACKAGES FROM THIS SHIIT CARRIER. IT ALWAYS SAID DELIVERED IN FRONT OF THE DOOR, BIT I NEVER GOT PACKAGE EVEN IF I HAVE BEEN WAITING IN FRONT OF THE DOOR FOR WHOLE DAY!

I hadn't heard of Lasership until I ordered from Nordstrom. After reading the reviews, I was kind of horrified. I had a good experience though. Lasership delivered my package, undamaged, on a Sunday, and two days before they told me to expect it. Nice work.

This company has the absolute worst customer service and their delivery drivers are thieves! I hate that so many retailers are using these people! I rarely get my packages and they continue to mark as delivered. Or when I do get them. They are partially opened!

This company is really just horrible and should not be in this line of work. It's amazing the excuses they can come up with for not delivering a package.

No other company has lost my packages the way these morons have. At this point, we as consumers need to demand who is sending our packages so we can refuse the service. I would pay double in shipping to NOT use lasership. Bunch of idiots, their customer service reps are useless, drivers useless, delivery useless. USELESS and USE LESS. FU*K LASERSHIP

As a personal shopper who uses Amazon frequently, Lasership comes up often as the carrier. And, as multiple users have stated, once I see Lasership listed it's nearly guaranteed that I will not receive my package on time or at all. When I call their customer support they always seemed surprised that one of their carriers marked something as delivered when it was not. The time waiting, sometimes afraid to run out for groceries or even take a shower in the hopes that an item will be delivered by 9pm only have nothing show up. I have no idea how this company still exists? I then have to relay this excuse of non-delivery to my clients, who are also not thrilled to not get what they're paying for.

I'm over laser ship and their customer service. I never received my package They claim to had delivered I have the ring and that day nothing came and the site that uses this trashy service is expensive (fashion nova) and they don't do refund or new shipment when things go missing as long as it says delivered its $#*! what you saying they are working together if u ask me. Smfh I'm over it! And the dumb $#*! investigating they do!

I have not once had a good experience with Lasership. I cringe every time I see that my packages are being shipped through this company and it's now gotten to the point where I am going to cancel my orders on Amazon immediately if I find out that its being shipped through Lasership. I am not one to write bad reviews, but this is officially the 20th time where I have had an issue. Between then not ringing my bell and saying they attempted delivery, packages arriving weeks late, and packages saying they were delivered when they weren't, this is just unacceptable. I hope that this company is able to improve its shipping emensely moving forward.

I am a Property Manager of an Elderly Housing Community. We have pointed out to this delivery person several times, what they needed to do to get in. NOPE still comes in and drops the packages takes a picture and then leaves. When trying to explain to him that he cannot leave the package in the vestibule because someone can just walk in and take the package. I even looked at him and said what if it was for your grandmother that is 80. My grandmother isnt that old. The kicker is the directions are on a big red sign cant miss it. I am tired of trying to get someone at this company to do something!

This delivery company is disgusting they never delivered my package since December 4 th Of this year I will never use the shipping company again I didn't know about them till I went through fashion nova please do not ever use this company

I ordered from VS- the driver called and said he couldn't find the building- it's been here since 1952. I get packages delivered to my job all the time. Laser ship returned my package. I am not a happy camper.