LaserShipReviews 1,901

They delivered my package to the wrong address I would not recommend them. I am now working on trying to get a new delivery however I can't get the bonus gift due to the timing. This was delivered to the wrong address

I had my 2nd run-in today on a Kohl's delivery (the 1st was a Walmart delivery about a month ago). The worst part is, the "Dispatcher" (as he identifies himself when you call the Indianapolis location) is RUDE, RUDE, RUDE... he thinks he knows it all, will NOT let you get a word in! In both cases I received e-mails from the shipper saying my order was delivered, yet it was NOT at my door! It turns out (based on photo's) the driver leaves all packages at a community office door (outside) 5 blocks away! The dispatcher doesn't care, he just says "I have a photo that proves it was delivered." I say "but it wasn't delivered as address (i. E. to my door)... I paid for shipping to my door, not 5 blocks away." This man is RUDE RUDE RUDE. I called Walmart corporate a month ago, and have tried calling Kohl's corporate *******000) but can't seem to get past "Automated Annie." I've tried every trick. Apparently, Kohl's corporate employees put themselves on a pedestal and feel they are too goo to talk with customers. Well, perhaps I need to just cut my Kohl's card in half! At any rate, LaserShip is THE WORST! I have lived here almost 8 years, get UPS, Fedex, and USPS all the time (2-3 times weekly)... no problems EXCEPT LaserShip! Avoid them if at all possible!

I HATE THIS COMPANY I TOLD AMAZON I DONT WANT LASER SHIP SHIPPING MY BOXES AND THEY TOLD ME THERES NOTHING THEY CANT DO >>>>>> LASER STOLE MY PACKAGE AND SAID I WASNT THERE LIENG PISS OFF $#*!TTTS IT DOESNT DESERVE A 1 STAR AT ALL SMH

Zero stars. Ordered a package for 2 day delivery. Was picked up and taken to their Mogadore, Ohio location. Sat there for 5 days. The next several days showed "delayed due to weather"... I'm 27 miles from them, there was 1 storm that wasn't severe. On day 9 I called customer service and was told it was scheduled
To be delivered "Today or tomorrow". 3 days later, still no package. Called the Mogadore location and they tried to tell me to call customer service. I explained package was sitting at their location for over 2 weeks. Give tracking number, wait 10 minutes, she tells me they lost it. Unbelievable. It came to their office and was lost without going anywhere else. The only other time a package came from the it was ripped down the whole side and item was missing. The delivered a CLEARLY empty box

I'm was supposed to to get 5 packages in the last few month from Bath&body works and Zara I only receive one package that was part from order they lost on the way. Today the doing investigations where is the six package from Zara that they lost. That company is nightmare and shouldn't be in that kind of business I even offer to pay extra for shipping just not to get "Delivered' by them.

I called them several time because there were no update on tracking status but their responses were like "Oh sorry we cannot confirm the status of the package"; "Oh sorry, we do not know where your package is and we cannot confirmed the delivery estimation date." If same situation would have occurred in FedEx and UPS, they would have taken action right away and at least they would track the package and give you an update about your package by calling you in few hours after investigation is open. LaserShip IS THE WORST CARRIER EVER. They do not have control over their own packages.

I have lost three packages ordered from Nordstrom Rack. This company never deliver the item to the right address. My money is refunded but it is frustrating when I want to order the item again but is not available. Nordstrom shoul get rid of this company.

In the tracking, it states that there was an error somewhere in Virginia which they said they corrected. Finally it said out for delivery today in Franklin Ma and delivered to my home in Hanover MA. These two towns are almost an hour apart. Needless to say, I don't have my package, nor any idea when or if I will see it. See below...
FEB 20
12:16 PM
Your package has been delivered Hanover, MA
FEB 20
8:45 AM
Out for Delivery Franklin, MA
FEB 20
8:44 AM
Loaded onto vehicle Franklin, MA
FEB 20
8:26 AM
Loaded onto vehicle Franklin, MA
FEB 20
1:52 AM
Arrived at LaserShip Final Servicing Facility Franklin, MA
FEB 17
4:39 AM
We're sorry. Your package was routed to the incorrect delivery facility. We're working to correct this. Please check back in 24-48 hours for further updates Ashburn, VA

Here we are AGAIN! LASERSHIP "delivered" a package to the "front door" of my work. ALLEGEDLY. Guess what? I WORK AT THE FRONT DOOR! NOTHING was delivered! The voicemail for LASERSHIP is ignorant, they say they are busy, have no answers, will not call you nor do they help you. My package just gets stolen? Why can't the driver turn it over? They say they don't know which drivers deliver which packages. That's a boldface lie. I think the whole company is crooked asf. Horrible at every corner. Worst company ever. Thieves! You don't deserve any stars. You $uck.

Would not have, and won't anymore, ordered from Walmart if I knew they were using this company. It doesn't take a person with much intelligence to read reviews and see this company sucks. So for companies like walmart and amazon to use them just shows what they think of us as costumers. Any way 1 week past due and counting, they lie about why it wasn't delivered each day and you get nowhere when you inquire as to why. Hope they go bankrupt very soon. The screen shot is the latest delay due to inclement weather, the last snow we've had was 5 inches 5 days ago

I ordered stuff from Fashionnova and it says delivered to my front door, but my order never arrived! I looked everywhere and even asked the neighbours but I still couldn't find it. I came on here and saw that many people have had the same issue. This is absolutely APPALLING! I don't know why companies still use this carrier! They clearly steal peoples items! I am so Devastated

Lasership, Inc did not deliver my package. The independent contractor hired to perform this task has taken my package. We had a snowstorm today and there was but one set of footprints to and from my porch at the time of the alleged delivery. In the picture uploaded by Lasership, the package was nowhere near my front door or doorbell. No one rang the doorbell although our cars were parked in the driveway. This " Independent Contractor" simply placed my package on my porch, took a picture then stole it for themselves! From now on, if any online merchant states it ships with LaserShip, I will not make a purchase. I will just order online for store pickup or on Amazon to deliver to a Locker. I have made several complaints and want a refund. This is a SHIPPER issue not the merchant.

I have never had one successful delivery from this shipping company. They always take my package to the wrong house. I am so furious thinking of how a whole shipping company can never get something right. Packages are meant to be delivered to the right address. We have important stuff in it

My first experience with lasership is excellent. My package was in Mineola early this morning, I was sure it would not make it to Eastern long island for days maybe weeks as been in the past. With laser ship it delivered within hours in a snow storm. Excellent, excellent, excellent!

It's been 6 days now for a 2 day delivery and their website states exception, check back in 24-48 hours. This status hasn't changed in 4 days and when you email customer service they tell me the same thing. This company has such a bad reputation including an article in nymag.com about them being the most hated company on the internet.

They are crooks! The customer service agents are rude and nonchalant! They CLAIM they delivered my package at 3:55 PM but DID NOT send me a delivery notification until 8:30 PM! Needless to say I DID NOT receive MY PACKAGE. I called Lasership and spoke to an agent who told me they were going to investigate my claim and that if I don't hear back from them I must call the company I ordered from for help... Then he just HUNG UP on me! ALL companies should cut TIES with them! I'm PISSED and now have to go through hell trying to get a refund! If merchants continue to use LASERSHIP for their deliveries I will not be ordering! FASHONNOVA I am DISSAPOINTED please change this! This is truly a negative reflection on your BRAND! You are a reflection of who you choose to do business with!

I've noticed an increase in online sellers using LaserShip and since November of last year I've received ONE of the eight shipments meant to arrive. ONE. They all "get lost" at the facility 15 miles from my house. No one ever has any answers and then the seller has to issue a full refund. Smells like either an insurance fraud scam or just straight up theft.

What are LaserShip employees doing with all those "lost" items I wonder?

My tracking number showed up as delivered with a image from driver of my mail and parcel location closed and stating it was delivered to front door successfully with the package no where in site. The security cameras show the driver not even coming out the vehicle and marking it delivered. Customer support is useless and don't even care if the driver keep the items. I opened multiple cases and they get closed as resolved minutes later. Such scumbags!

Their software changes my address EVERY SINGLE TIME. I call Lasership as soon as I get confirmation that a label was created to have them change the address. They assure me that it is changed. I watch the tracking like a hawk. As soon as I see delivered and look at the picture of where it was left, I hop in my car drive to this other address and attempt to retrieve my package before who ever lives at this other address keeps my package. I was finally successful today in retrieving my package from the wrong address (thank goodness I had the day off!). The last time I talked to Lasership they blamed the incorrect address on the seller. I called bull. These sellers have shipped with other companies like UPS and Fedex and my address has always been correct. When I opened my package today, that I RECOVERED, and pulled out the seller's invoice, there was my address correctly printed on the invoice, whereas the shipping label is incorrect. I will be filing a second complaint with the BBB.