LaserShipReviews 1,901

Ordered a package from Kohl's. Gave right address and they delivered it to wrong house. Horrible company! Even Kohl's was reluctant to refund me for the missing package. Be careful who you order from! Anything saying Lasership avoid like the plague this company has a reputation of being garbage.

I got an email from a company saying lasership delivered my package and left it at my front door. I was home, no one knocked and no package was at my door! This is not the first time! I was waiting for my wedding dress! I'm super stressed and I am getting no help from either company!

This company is terrible. They never ever deliver anything to your door if they do they don't ring your bell and will leave Things outside. Things pop up missing all the time and they are always a day late. Then they lie say delivery attempted when no body shown up literally at all.

I had 2 big orders from 2 different stores. Orders were sent by 2 shipping companies, I received all of them except which were sent through Lasership though they showed delivered and also the deliveryman posted a picture which does not make any sense. It is a photo of a package in front of a door (LOL). We have 2160 apartments here with same door and same floor. I opened an query after missing 2 deliveries within the difference of 3 days. There was a automated generated email came saying that they are trying to solve the issue and taking it very seriously. After that 1 week passed with no update so I decided to call the customer service and with no surprise they are not taking the responsibility and telling me to solve it with the seller. Lasership never delivered those orders to my address and showing delivered. God knows where they delivered them. Also, why my sellers should incur the loss while they did not do anything wrong? Very disappointing 'LASERSHIP'. Need to be far far more efficient to compete with the other shipping companies. Hope you guys understand that.

We live in a brand new housing development and the address cannot be found on GPS yet.
Our package hadn't arrived yet and the tracking showed it "attempted". My wife called LaserShip Customer Service and tried to explain where the new house is and the CSR (George) kept asking my wife to repeat all the information. She did explain it in detail using a known address and where to go from there. Other delivery companies have no issue with these directions. He hung up on my wife. I called LaserShip Customer Service and got a CSR named Naveen. I explained the same thing to the CSR and she was apologetic and ensured me that she would talk to the driver. She told me that it would be out the next day. The next day came and passed with no package. I called LaserShip again and I got the same CSR (Naveen). She put me on hold and was calling the driver. She told me that the driver Would deliver it today. It did get delievered late that night. I personally thank Naveen for ensuring it would get to us. However George should be Fired for hanging up on a paying customer.

If your only job is to deliver packages you would think they could deliver to the correct address. Multiple times my package has ended up at the wrong address.

I love in a large apartment complex. Every building has about 8 apartments. Entry to the buildings is locked. To gain access to the apartments you have to have a key to the building or you must buzz the apartment you are visiting or delivering to. Delivery drivers have the option of obtaining keys from the management office, which is open 7 days a week. We also have a locker system that carriers can put packages in. There are numerous options. Despite this array of options, the drivers for Laser Ship think it is appropriate to leave packages outside of the buildings by the main door. In other words, an insecure area. I have had a few packages stolen.
However, this last incident involves them delivering to, judging by the picture, a house. The notes say it was left at the "front door". I live in an apartment, I don't have a front door. The picture looks like the package was left on a porch. Again, I am an apartment dweller, I do not have a porch.
I have complained to this business through their "customer service" number and by calling one of the local terminals. For this case I have called and emailed. Nothing has been resolved.
1 star is generous. Avoid retailers that use them. Ulta and Chewy use them in the Indianapolis area.
The first photo is what the driver took when they delivered the package. The second is one of the buildings in my complex so all can see how the delivery picture cannot match my location.

Claimed they delivered 2 items from Amazon. Did not receive items. Home surveillance camera system shows no delivery on date and time claimed. No text message to customer confirming delivery. No door bell ring to alert homeowner. No photo of items. Instructed to deliver to rear door. Claimed they delivered to front door. After complaint, Lasership conducted investigation and denied customer complaint. Customer complained to Amazon and Amazon resolved promptly by reshipping items to this customer. Reviewed other online comments suggesting similar claims of non-delivery. Recommendation to Amazon not to use this shipper.

My package was first delayed in Middletown, PA due to weather delays although we didn't have any issues with the weather in that area. Then it said it was delivered but I was home and the package was not delivered. I called the company and they said sometimes drivers mark packages delivered by mistake, to give it a few days. I've been calling them and each time they "open an investigation" but the issue has not been resolved after a month! The vendor doesn't want to give me my money back because the shipper marked the package delivered. I wished I would have known the vendor was not using a reliable shipper, I have a strong feeling the drivers are stealing the packages and getting away with it.

I unfortunately had an order from Amazon ship with them. It was supposed to be 1-Day delivery. Of course I'm working from home due to COVID, so I'm here all day long. I got a notification on my phone that a delivery attempt was made. No doorbell rang, so I ran downstairs and no one was around. Since Amazon said it would redelivered the following day I didn't get too upset, until I saw that tracking showed the reason as "Door/Driveway Not Accessible", well I don't have a driveway I live in an apartment building and again NO ONE RANG THE BELL for the front door to be opened. So today I've been home all day again, no door bell rang at all. Now tracking says it's delivered. I've gone downstairs and nothing. No packages. I have no idea where they delivered my stuff too but it sure isn't here.

Worst service EVER! This company should be shut down. Ridiculous that with todays technology they can't get an address correct!

They claim they delivered my package. I was home the entire day and was sitting in my living room watching tv. My living room is right by my front door. They claim at 11:44AM it was delivered at my front door. They never showed up! They committed fraud. Don't ever buy from a company that uses laser ship. They are a scam!

They said package been delivered but no one knocked and the package is no where to be found it been delivered an hour ago and nothing. And it's things for my daughter and nothing

I originally ordered an item 2 weeks ago. With lives happenings I did not follow up with my purchase. When I finally realized that ample time has passed and I have not received my delivery I decided to track it and according to them "I was delivered" NOT TO ME!. I reordered a replacement via Amazon and diligently tracked the package. When all of a sudden the delivery status changed to non-deliverable. WHAT! I am home, no phone call, no knock on the door, nothing. I call Amazon who connects me with this courier. The courier customer service lady seemed annoyed that I was calling to complain and tells me that I should expect delivery by the next day and basically dismissed me after getting my phone number. NOOOO he was just here, so why next day? Worse experience ever. Lack of customer communication and professionalism.

I've had two packages say delivered and that I signed for by alleged Nickname that I never received. Once was allegedly delivered on 2/21/21 from Zara and the other on 2/25/21 from FashionNova, I never received them. I live in a private building that you have to be given access to by a tenant if you don't have a key. I've had a note for entry instructions on my front door since 2/20/21 so I know that the delivery driver stole my packages. I would never recommend this company and I don't know why anyone ships through them. Low class degenerates. If I could give them no stars I would!

Awful, just plain awful.
According to their system it took them 1 minute to deliver my package and leave it at my front door. 11:59AM – loaded onto vehicle, 12:00PM – Out for delivery, 12:01 your package has been delivered (left at from Door).
One minute! They must be super humans. However, according to my camera recording, no package was delivered that day at all. When I called them, they didn't know what happened to my package and they still insisted that it was delivered. Very disappointed!

So the driver delivered my package to the wrong address. But get this whatever house they delivered to wasn't even on my street. Aint that some bs lmao. So the driver was supposed to go back and retrieve my $300 package never did. So I will be filing police report and also have already contacted my lawyer. You lazy driver won't get away with this one. And lasership people feel like they don't have to hold their drivers accountable. But I am