LaserShipReviews 1,901

I ordered from Fashion Nova, as i have done multiple times in the past. They shipped my order via Lasership, and it's been a total hassle and scam. Lasership kept saying that they "attempted delivery" on 3 occasions, but that was a complete lie, as i was at home every time they claimed to attempt to deliver. After communicating with a rep from fashion nova via email(because they cut their phone lines off), i was told they would not be issuing me a refund because it was in the hands of the shipping company. Well, several emails and phone calls later, a rep from Lasership informed me that my package was lost. I now have an open claim with PayPal in hopes of getting my money back. I will not be shopping with fashion nova again until they start using a reputable shipping company. It's all a scam.

Terrible customer service. No follow through 3 of 4 packages "missing" in 3 months. Called several times and each experience was more frustrating than the last. Open ticket? Just a joke

My packages always come before the original date. Sometimes I don't know it's coming early. It's just sitting on my porch. Most times "shop" let's me know when it's coming and that it has been delivered. Only thing they need to work on is communication. Overall, they're great!

They told the company they delivered my item but it was NOT DELIVERED. & now the seller won't refund my money because its marked as "delivered". They are the absolute WORST.

This is my second bad experience with Lasership. The workers are stealing packages. 5 days since my package has been Stagnant. It should've been delivered to me on the 26th. I contacted them and I was told they are unable to confirm my package contact seller. What an inconvenience! This company needs to be shut down or ran by better employees. There must be consequences!

Your service is terrible and your customer service lady sucks! I am usually kind but she asked the address and I gave it to her, she then said they had the wrong address and read back the same thing. You have failed on every level and I will be sure to give feedback to the seller. There was never a documented attempt to deliver or any contact except when I asked where the package was that it was being prepared for delivery. You had our phone, email and address and you couldn't get the package here which is pathetic and then your represenative was rude when questioned, deny any supervisor to complain to and hang up. I will look forward to watching your company fail in the hands of your inept employees!

After I sent this email, I got another email stating they were working on my package, they literally have no idea what they are doing. I was already told they returned it to seller, I'm sure the seller will be disappointed at there efforts and incompetence, especially because I'm sure they were still charged!

ANOTHER NIKE SNKRS PACKAGE "LOST"...! This is not the first review about this facility. Lasership is quite obviously stealing packages. I urge you to read all reviews about this facility.

Lasership is a complete fraud of a delivery service. Highly recommended to never use them. Their bull$#*! company stole my package. They "lost" something valuable to me and every single one of their employees couldn't be more useless.

ZERO accountability, ZERO responsibility. How does a package disappear into thin air? Who is held responsible for MY loss?

How do they even get a deal to deliver for brands when they are completely incompetent to make a single delivery without it being "lost" AKA stolen by their horrendous employees.

I hope I never have to deal with a $#*!ty, unreliable, FRAUD of a delivery company like lasership ever again.

DO NOT TRUST OR EVER USE LASERSHIP

This has happened multiple times now, so it's not just a one-off incident. I've recently had three different packages cut open by the time they arrive on my doorstep. The tape is cut cleanly and straight down the middle. It's definitely not broken, or torn. A few of the online vendors I've been using started using them and suddenly this is a regular thing. I sent a pic to the vendor and have tried uploading it to the review but it didn't meet the minimum size requirement, but I assure you, the tape was cleanly cut just about the entire length of the box with a blade. Enough to see what's inside. Apparently the person who did it wasn't interested in cosmetics.

Why Amazon is using this delivery service is beyond my comprehension. The tracking keeps saying they've attempted delivery, but I've been sitting here at home both days and my doorbell has not even rung once. I don't know they're trying to deliver to but it's not here.

Lasership will have your package out for delivery all day, then late at night lie and mark it as delivered. This is a constant issue with them. Are they doing this to make their internal logistics look better and keep free packages? They need to be put out of business.

Old navy and gap send their packages out then laser ship picks them up and delivers. Last three never made it into my hands like they said. They just put it in our mailbox. I actually watched one do it last week. SInce we live out in the country and my mailbox is on street. It is a very long walk and just recently had a minor procedure on my foot. Prime example it shows my package was handed to me yesterday at 2:13. Do not think so. It was in the mailbox today. So I know they lied. As far as regular packages my mail lady helps alot to get them to my porch. So laser ship needs to be shut down. I will also let old navy and the gap know. I cannot go to nearest store it is over 1 hr away.

This is my first experience with LaserShip, and I had never heard of them. I ordered some glass bottles of coffee syrup from a major brand. These shipped on Tuesday out of New Jersey and arrived around lunch on Thursday in North Georgia, in perfect condition (they were also packaged well). The package was left at my front door (as most others are, which I prefer). I saw so many bad ratings, I thought it only fair to share my personal experience.

They have to be stealing the packages! Boxes just don't disappear. Every time I'm expecting a delivery from this company it makes it to Woburn then poof gone they lost it.

They deliver packages outside. Noone physically delivers anything. I watched a young guy come out of his car and just put my package outside. And went off. Ive had items not delivered through their company. Costumer service lies, dont sound like they wanna be there and At times wont pick up their phones.

-multiple packages arrived damaged.
-drivers signing for packages and saying delivered but no packages at house.
-throwing neighbors packages in my yard when if you looked at house numbers you would know its wrong number

Most dishonest shipping company I have ever dealt with! On numerous occasions they claim to have "delivered" my package - delivered to me "in person" and faked my initials for receipt of package (at 11:22 PM, just before midnight!). Mind you, I have video footage from security cameras that is my proof that no driver ever was even near my house! Never. DISHONEST THIEF! Most UNTRUSTWORTHY Company I have ever dealt with. This is at least the 5th time that LaserShip falsely claims to have "delivered my packages!

I did not know about this company until Kohl's gave me the tracking number for my order. Tracking number showed up as invalid until the exact day of delivery. Then, instead of delivering my package to me, Lasership delivered someone else's package to my door. Hours later they update my package status as "delivered" when it wasn't.

Fortunately my package arrived the next morning (17 hours after being reported "delivered"), but the driver never took the package that they misdelivered. Now I have to make a delivery to some other poor victim of Lasership.

I ordered three expensive palettes from Sephora during the VIB sale and they used this horrible company to ship them. The package made it to the final delivery facility in New York, then got stuck there for 3 days with no updates or estimated delivery date. I sent them a query by email, two days later they update the package as loaded onto vehicle and as delivered a minute later after that. Obviously this is not possible and I received no package. An hour later they send me a response saying they are unable to resolve my issue and will contact me soon. So package is obviously lost/stolen and they accept the fact that they lied when the package was marked as delivered. Unacceptable behaviour and obviously they are protecting or working with the thieves.

Also, it is funny how they can deliver packages with lower priced items while they manage to lose popular/expensive items. Coincidence? I don't think so. I am sure Sephora will make it right but I am really upset at the fact that this thieves are getting away with stealing expensive stuff and most likely selling them.

This company is the worst delivery company. I never get my package on time or never gets delivered! I do not know why Amazon keep using this company.