LaserShip

I'm on day 16 and still no package from Lasership. My items sat in a warehouse one state over for 9 days. Now it's been sitting in a warehouse 20 miles from my home for 2 days. I emailed their customer service team and received a canned response that they can't help me and they are looking into it.

Pandemic or not, it is not acceptable to wait over two weeks for a package. Sadly, I will no longer order from the specific retailer, as I do not want to deal with Lasership again.

I've been waiting on my fashion nova order to be delivered and it says it shipped and its gonna be in today on one website but on the lasership website it says that a label was just created in california, and has yet to be shipped. So what I'm gathering is that the estimated delivery even though I'm all the way on the other side of the country is today but it hasn't even left the facility. It makes no sense. I ordered this package over a week ago and nothing has happened since. I've also had friends who have had bad experiences with this horrible shipping company. I just hope I'm not one of those who's packages get stolen or marked as delivered and never arrive.

I never received my order cause they delivered in wrong address and someone took it! And that's was two orders. And just the other day I found another person's packaged sitting in a parking garage where I work at. I gave her her package. She lived a foot down from parking lot. Thank God I saw the package to give to her someone else could've took it. So I 'm giving one star which it's too much. Need to talk to these stupid delivery guys. They are terrible.

Ordered an iphone thru Walmart. Supposed to arrive Nov 30 per email from Walmart. Tracking showed a delay until Dec 1. Tracking showed it arrived 1:10 a.m. Dec 1 but it did not. I have a doorbell camera proving no delivery.
I've updated this review from one to two stars because it was finally delivered Dec 2 at 8 p.m., after I'd gotten a refund from Walmart and ordered another phone thru Verizon at a higher price (Walmart is out of stock now).

Even though they marked items delivered, I have been robbed of my hard earned money twice. The first time I ordered from Fashion Nova. Even though I sent pictures disputing the picture they took of the door, I could not get my money back. Even disputing with PayPal got me nowhere simply because of the picture that they submitted. I lost $103. The second time I cringed when I ordered from Bath and Body Works and saw they were the delivery company. I tried to give them the benefit of the doubt. Low and behold, again, I got an email/text stating the package was delivered. I checked my door and everywhere. No package! Thankfully Bath and Body Works resent my order through UPS because I never received the first one. This company is a JOKE! Did I mention that I use Parcel Pending locker services! I warn you to run or cancel your order if you see this company is the carrier! Fashion Nova needs to change their choice of delivery company because they are losing customers because if Lasership!

I ordered from Fashion Nova, as i have done multiple times in the past. They shipped my order via Lasership, and it's been a total hassle and scam. Lasership kept saying that they "attempted delivery" on 3 occasions, but that was a complete lie, as i was at home every time they claimed to attempt to deliver. After communicating with a rep from fashion nova via email(because they cut their phone lines off), i was told they would not be issuing me a refund because it was in the hands of the shipping company. Well, several emails and phone calls later, a rep from Lasership informed me that my package was lost. I now have an open claim with PayPal in hopes of getting my money back. I will not be shopping with fashion nova again until they start using a reputable shipping company. It's all a scam.

This company is of no value and very dishonest. I'm not sure if the driver stole my package or the neighbor. They text me that my package was delivered. I went outside immediately and found nothing. The representative took the time to explain and confirm that it was delivered to the neighbors thug life doormat. No accountability for the driver. I hope to never experience these shippers again. I'm disappointed in Walmart for using them as well. I wish I could rate Lasership A ZERO. One star is one too many.

In the last two weeks, I have had two retailers suddenly use lasership. First Williams Sonoma package was delivered to a neighbor (who only lives there part time) even though there are huge address numbers on my building. Second Nordstrom package was attempted delivery - they said they needed a gate code but there is a person 24 hours at my gate. I had to wait 45 minutes to speak to a Lasership representative. These two retailers will ultimately honor my purchases but this company needs to be stopped now!

I ordered from Gap.com and Lange.com 1 week apart. With both shipments, I received a delivery confirmation, but not packages. The only thing in common was the shipping company Lasership. I do 90% of my shopping online and have only had issues when it was Lasership who sipped out my items. Luckily, both Gap and Lange replaced my orders, but I cannot for the life of me understand why companies use them, especially when I've been told by the companies that they always have issues with Lasership. 0 stars!

The tracking is incorrect and not updated. Takes forever to arrive and you're left worrying about your package and therefore your money. I really wish companies would be upfront about using laser ship so I could opt not to purchase with them...but it's like a rope-a-dope. They don't want you to know because Laser ship is cheap and the companies using them (and by default us customers) get what they pay for. The companies don't want us to know that they cheaped out on our deliveries. I always wonder when they say "shipping and handling" how much is shipping cost because there is a whole lot of handling going on since my orders arrive by canoe and pack mule (ground ship). I'd never knowingly use laser ship. I usually won't purchase on a site a second time if they used them. I'm currently trying 7 days in waiting on 2 orders and the tracking hasn't been updated in 4 days.

I wish Lasership will go out of business and us as consumers should refuse to do business with companies that use this delivery service. Two packages were supposedly delivered at my front door. No packages anywhere in sight! Something needs to be done about this so called parcel delivery service. Not a good rating in sight from thousands of reviews and shame on the companies that choose to deal with them.

I have live at my home for over 10 years and had approximately 5-6 improperly deliveries by USPS or UPS that I either returned to send or carried next door to my neighbors. In the past 10 days, Lasership deliver personnel has improperly delivered 4 items belonging to my neighbors. I delivered 2 and will not deliver the others, they are still sitting were the deliver person dropped them.

I contacted via their complaint site and asked them to contact me to arrange for pickup and proper deliver, I never heard from them. I called Lasership customer service and spoke with a Patrick, not in the US, he typed down the information and told me he sent a message. Its been two days and no one has showed up to pick up the packages.

Clearly the deliver person has no training on delivering mail, if they did, they would know how to read the big letters on everyone's mailbox. I recommend that sellers avoid this company until they can do their jobs like professionals.

They're cutomer service is horrible. I have 3 packages sitting an hour away and the keep saying they need more information but I called and verified the shipping on all 3 before they even attempted the second and third. I don't think they even try because my address is not something complicated or hard to find. One of the packages I was told was lost as it's been more than a month and all of a sudden it's out for delivery but never delivered. How are these people even in business.

They say "delivery attempted' as an excuse not to meet the delivery deadline, even though theres:
1. Nothing to attempt- my packages don't require signature they can just be left at door
2. I have cameras everywhere and they just don't come- the fact that they "attempted" is a lie

Ordered from Chewy, the order was delivered next day but not to my house. Someone named Curtis' signed for it. When I called I too waited about 30 minutes on hold and the woman was not pleasant. It should have been delivered Thursday or Friday and I called Saturday, she made a comment about me waiting until Saturday to call. She had to google my house and almost seemed like she new I didn't get it. So now it's a two day investigation and since it's a weekend they won't start it until Monday. I hope Chewy doesn't continue using them, I called Chew as well. Very frustrating!

This is the second time I not received my packages I ordered from Amazon. My main complaint is that when Lasership delivers packages, they do not ring the doorbell alerting me that a package is delivered. Instead, they just leave the package at the front door, where anyone passing by can just come and pick up the package. This is what I suspect what happened to my package. Now I have to contact Amazon for replacement of items I ordered. If you call Lasership's number, the automated message says to contact the seller--no real help.

The couple of times that I have ordered from Walmart they utilize this horrible shipping company that falsely claims to have delivered my package. With the poor reviews of this company I wonder why a company like Walmart continues to do business with them causing them to issue refunds for lost or stolen orders. If your order comes up as being delivered by Lasership I would recommend to cancel the order because more than likely you will not receive it.