LaserShip

Consistently bad service. Delayed deliveries for no apparent reason. Can't find address (even though it is a business!). They will leave packages at business address, despite the business being closed, in plain site of the public. Open invitation for theft! Avoid this company if you have a choice!

I ordered a product that shipped on 12/2. It delivered to my local facility on 12/7. It's now 12/16 and it's STILL at that facility. On 12/14 notes were finally added it's loaded but apparently not for delivery as it's still sitting there. And of course calling them is pointless since their recording states their reps only have the info we see. I mean WHAT?! How is that possible? Isn't the point of customer service to know more and have access to the right people/departments to get answers for the customers outside the limited insight we have access to? No company should use them as their carrier!

This is the worst delivery company ever. I wonder if the CEO or manager of that company do read reviews from customers at all. I blame Forever 21 for handing over my package to such a useless delivery service.

Lasership takes no accountability for customers not receiving thier items (packages)... Lasership, directs customers back to the seller as if it were the sellers problem for Lasership not properly handling delivery services after a detailing delivery with instructions and information to them!... It's the 2nd time in a row, they won't deliver my package! They never have proper answers other than "our records indicate your package was delivered" They suck and consumers and sellers need to stop using this Lasership crap of a bogus company!

Ordered something from a retailer. They chose Lasership to deliver. Lasership claims to have delivered my package--to "Jimmy" at desk. I live in a singe-family home. No apartment buildings on my street. How do you get it so wrong?

Just to give everyone a glimpse of hope amongst some truly terrible reviews, despite some confusing tracking information (for instance, why did my package originate in a facility 5 miles away from my delivery address only to be transported 100 miles away for processing? And then be marked "out for delivery" 100 miles away?), I received my package on time and in good condition today from Lasership. The package was also marked "delivered" immediately after it was, in fact, delivered. It was also placed in my apartment building's mail room and not left on the sidewalk like I've seen so many other people report. So for any of you out there reading reviews and mildly panicking, please do know that at least one package was successfully delivered!

So apparently my package has been on a total of 5 trucks within minutes apart! Called customer service for at least a hour after call was no closer to where my package was or if it was being delivered! They have delayed it several times and guess what they say it was delivered at midnight wow it literally shows it being loaded to a truck in my town and delivered 1 min. Later! This is a horrible company! But the employees families will have a wonderful Xmas with all the deliveries that didn't make it to the actual destination! Your welcome!

If there was an option to give them zero stars, I would. This the the WORST shipping service ever. I have gotten my order shipped through them twice. Online shopping is something I do frequently, and never have issues with UPS, FedEx or USPS. The Post Office sucks where I live, and yet they have a better track record than LaserShip. Multiple packages have been lost, or marked delivered when they were not. My home has two cameras that would show delivery. I don't know if they are thief's, or liars, or both, but this is the worst shipper. How they can still operate is insane to me. My sister has had the same problems!

Ordered a jacket in store at REI on 11/7, estimated arrival was 11/26. Received notification on 11/19 that order was shipped.
Tracked package on 11/19 says order was "delivered, left at front door" nothing was actually delivered.
I live in a very safe neighborhood with an association & neighborhood watch so I'm sure it was not stolen. Wait until 11/23, no jacket. Call customer service, rep who I spoke with could not have cared less about what I was saying, did not give her name and sounded like I woke her up and she was mad I was calling. Rep said had to wait until they concluded a 2 day investigation and if by the end I still do not receive my package I will have to take it up with the seller.

The seller? LaserShip is responsible for losing it, I do not understand how they are getting away with this so often! Will recommend REI stops working with them when I contact them to find my $200 jacket that up and disappeared.

Wish I could give them 0 stars

Our corporate office has been ordering from Staples for several years. After the local Staples started using Laser ship, we have noticed packages saying they were delivered and they were not. IF Packages show up, it's a week or 2 late when it is suppose to be a next day delivery. We are not using Staples as much as a result of the careless "no service" logistics.

A purchase made at a major retailer with a an expected deliver date about 10 days later, unfortunately, they shipped with this company. The distribution center, about 30 miles from my house, received my item within this time period. Lasership had my package for over 2 weeks. I called that center, no answer. Sent an email, no response. Contacted their customer service and they said that that center would call me. I even said I would go there and pick up my package. Nope never happened. Major retailers need to steer clear of this company,.

Horribly damaged box! Nothing left of the products inside. Box leaking paint! Paint on porch, front walkway, driveway, front door and all over me, when it was said and done. No one wants to talk to me! I cant get a response other than an email saying sorry for the inconvenience. And yes, I sent them these pics! Disreputable company to say the least!

There was no package at front doors, both homes have video and no one appeared on the camera the entire day! This company is a loser, Chewy used them and let them go years ago! If you want your retailer to charge you and don't really want your order please ask them to ship via LaserShip.
I have had to dispute my charges as no one at LS will speak to me and no one at the retailer will return my emails or text messages.

I had a package from Nike coming thru laser ship twice in one day they said my package was attempted to deliver package was never attempted to be delivered I was sitting on the couch all day. I call customer service and they say the driver didn't have time to deliver today on their route! So why would the driver say they attempted to deliver my package. Very! Unprofessional Nike! Get it together you need to use a more reputable professional deliver company this is ridiculous

Fashion Nova has recently started doing business with Laser Ship and it has been down hill from there. This carrier lied and stated that my package was left at my door step. I file a complaint for a missing package. 2 days later it magically reappears in the package room at my apartment complex and it reeked of gasoline. Ok now currently I'm waiting on a package that's now going 8 days with it still saying it's in a processing center in another state. Never again!

LaserShip said That a delivery was attempted but could not be made. That is ridiculous. My porch is wide open, there is no code needed, there was complete and total access to my home and my street was completely clear. This is not the 1st time that this has happened. Obviously the deliverer just didn't want to make this delivery for some reason. Laser Ship customer service said that they had no idea why the package could not be delivered. The rep also was doing customer service chat with multiple people at the same time. I checked my security camera and saw LaserShip deliverer. Never even approached my home. When they actually do deliver, they don't even ring the bell. Worst shipping company ever.

I'm on day 16 and still no package from Lasership. My items sat in a warehouse one state over for 9 days. Now it's been sitting in a warehouse 20 miles from my home for 2 days. I emailed their customer service team and received a canned response that they can't help me and they are looking into it.

Pandemic or not, it is not acceptable to wait over two weeks for a package. Sadly, I will no longer order from the specific retailer, as I do not want to deal with Lasership again.