LaserShip

Probably one of the worst courier services out there. Everything from delivering packages to updating information on their website is completely trash. Delivery statuses get updated for the wrong days, there always delays every single time. Hopefully someone in Lasership can read these reviews and learn a thing or 2 from other services out there.

UPDATE 12/5/21, unfortunately they lost my bath and body works package.

I've had two orders that were falsely reported as delivered or unable to deliver. LaserShip must be engaged in a fraudulent scheme with retailers who benefit by having their brand in short supply. The retailer gets use of your money, insurance claims,and discounted products like shoes have a higher price in the black market. It's private equity stealing from people. Report them to the FTC.

Every time anything shipped/delivered by lasership never makes it to my home. They will mark it as delivered then you go check there is nothing. This is the worst shipping service I have ever come across and should go out of business.

Once again Lasership disappoints...My son,s package was supposedly delivered but of course he never got it.Lasership needs to go.They are the worse. I wish these companies would stop being cheap and use the regular shipping carriers like UPS and FedEx. They lucky they got one star from me.They deserve zero.

My experience matches so many others here. Their "investigation" concluded that my package was delivered but they could not provide any proof (suspicious). Meanwhile I was home all day of the "alleged" delivery and our building cameras confirmed no packages made it to the lobby the day in question. The fact they have merged with OnTrac is telling as both carriers are unreliable and customer service is non existent. Retailers like ZARA are using them to cut shipping corners and save some pennies at the expense of their customers. Do yourself a favor: avoid online companies who rely on LaserShip or OnTrac for their shipping, or be prepared to dispute those charges for packages that never show up.

This is the second time within a month that they have failed to deliver an Ulta.com package. Ulta did the right thing and gave me a $30 gift card to replace the bonus items that were no longer available on the first lost shipment.
But two weeks later, for the second shipment, lasership pulled a new trick. "Exception. Delivery cannot be made. Business is closed"
I live in a single family home. The text message came at 10:30 pm. Obviously they are stealing these items to resell and just inserting random reasons for non delivery. It doesn't take a rocket scientist to see this.
Now I have to wait the 11 days again so ulta can refund my money. And of course the different bonus items will be unavailable again. I wonder if Sephora uses lasership. I swear I will not order again from anyone who uses them. You would think these businesses would figure out that this is costing them customers!

No pros that I can think of but many cons. Delivery is slower than another provider. My package was thrown over our fence down onto our patio and landed about 10 ft. From the door. The expected deliver date was changed several times and then totally deleted. Not our first experience with them.

This company can care less about people's packages. They will leave your package at the wrong address or anywhere else but where it's supposed to be. I'm gonna give Amazon a time out until they bring back their delivery options because this lasership is the worst.

If you google "same day delivery" "amazon" "Lasership" you will find hundreds of one-star reviews from people who were upset because not only were multiple items not delivered, but also because Lasership claimed that they were. Many are based in NYC - I am another one of those people. This has happened with them before and every time it's a several-day runaround to get a refund. Suffice to say, you should steer clear of these guys.

Lasership will have your package out for delivery all day, then late at night lie and mark it as delivered. This is a constant issue with them. Are they doing this to make their internal logistics look better and keep free packages? They need to be put out of business.

Businesses that use lasership as their method of shipping should be prepared for frequent full customer refunds. I've ordered countless items and when lasership is used by the business my package is left in the rain, thrown on the street, or never delivered. Why does anyone continue to choose lasership!?!?