website thubmnail of KokoPie
How would you rate KokoPie?
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Oklahoma
1 review
2 helpful votes
Follow Renee S.
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Never showed up
March 28, 2019

I paid for a hoodie and I have confirmation of my order, yet I still don't have my item. It's well past the time it was supposed to show up.

I paid for an article of clothing that I most likely won't receive.

Date of experience: March 28, 2019
Canada
1 review
3 helpful votes
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Scammers
January 19, 2020

I order my items in October 2019 it's now jan 2020 I have emailed the company several times asking where my items are they keep saying there is a problem with shipping and they will reship and they never do I asked for refund and they won't they are liars and scam company stealing money don't not buy they are crooks

Date of experience: January 19, 2020
Florida
1 review
1 helpful vote
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Excellent service.
October 13, 2018

The quality of the skirt is fairly decent, I like the built in slip-on under the skirt. The colors fit nicely together! I really like wearing it. The top back of the skirt has a bit of a fold issue but it is minor, barely noticable. I have no problem. Speaking with Koko and the costumer service I've received is professionally handled and enjoyable. I like Kokopie's style of clothing quite a bit, especially their skirts and boots and most definitely if I could afford it I would buy more of their clothes. It is quite the pleasure interacting with Koko and getting such quality clothing items from them, I certainly do recommend buying from them. They give excellent service. :)

Date of experience: October 12, 2018
New York
1 review
2 helpful votes
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BUYERS BEWARE
August 29, 2016

I ordered a phone case and backpack but only the phone case came. This backpack was 54 dollars and the phone case included made it about 60 dollars in total. Total ripoff! Please be careful when ordering from these kinds of websites. They totally just took like 60 dollars from my card and never gave me what I ordered.

Date of experience: August 29, 2016
Georgia
1 review
2 helpful votes
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I ordered 3 shirts and 1 skirt. 1 of the shirts were free. I appreciate the free shirt but the shipping made no sense. They sent the free shirt first and I got it in a few days (it was actually pretty fast). Fast forward a month and I finally get confirmation that the rest of my order was shipped. I go look to see the tracking number and see that only one of the items have the number. Hopefully they sent the whole order and I don't have to wait on China shipping for every aricle of clothing sent one month apart. I understand if they have a place here in the US and they just didn't have the stock to send it all, that's fine. I'm still waiting on the clothes so I will be back in a month with an update.

Date of experience: January 23, 2019
Ohio
1 review
0 helpful votes
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The shirt took quite a while to arrive, as it was preprder, but it was worth the wait. I was lucky to catch the shirt on sale, but I don't know if I would spend around $70 for it regularly. It has great quality, though, and doesn't seem cheeply made. The customer service is also great!

Date of experience: October 11, 2018
California
1 review
1 helpful vote
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I have been a loyal customer of Koko's since 2015 and I have to say her designs are so amazing! My items are still in great condition and have not been worn down. Each and every one of her designs is unique and fashionable! I bought a skirt in 2015 and it still is nicely pleated, fits well and isnt too short. The turtle necks are thick and soft, nicely woven and great for cold days. Her designs are so well crafted and impressive. My hats and beanies always fit well and the shirts don't over stretch and become baggy. I have never been disappointed with any of my purchases nor have I been with her designs. Be sure to check out the bags and skirts because they are the best quality for good price! Shipping is fair too and it comes quickly!

Date of experience: October 9, 2018
California
1 review
3 helpful votes
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I order the sheer jacket in blue with a rainbow trim in the size small and the baby blue high waisted skirt in medium. Everything I got looked exactly what was shown the website, with the high waisted skirt it's made with a thick knit(?) material but it's really stretchy. But it's really nice because it's good in keeping in heat and helps prevent the wind blowing up. And lastly with the jacket it was really cute but it slightly itchy but that's too be expected with a sheer jacket. Also the packaging was so professional looking with everything being packed and tagged individually. And shipping took a week but tbh if shipping was a bit cheaper I would buy more from them. But overall I would totally recommend this brand to anyone. For reference I'm 5'6 and about 136 lbs I hope this helps anyone.

Date of experience: October 17, 2018
Italy
1 review
3 helpful votes
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Super!
August 20, 2018

I won a kokopie's giveaway and the prize - a lovely and warm yellow hoodie - came in a month (I'm from Italy), along with a yellow backpack I received as a present from Kokonara, the designer, because I was an intern promoter for the shop. After this positive experience, I ordered two items - two black tops - from the "free shipping" section. The package arrived in two weeks! And it was shipped from CHINA. High quality as always!

Date of experience: August 20, 2018
GB
1 review
2 helpful votes
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A scam
August 29, 2019

Took far longer than expected to arrive. Couldn't track my order. One item never arrived. Sent an email to inquire, was never responded to in regards to the missing item. Quality was poor considering the price of the skirt, additionally the sizing was off.

Date of experience: August 29, 2019
Georgia
1 review
0 helpful votes
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ABSOLUTELY LOVELY
October 11, 2018

This shop is amazing their designs are beautiful and the products are really well made. Shipping wasn't expensive and it arrived pretty quickly. I got the black book bag with the sunflowers on it and i use it everyday with heavy books and all and it still looks perfect.

Date of experience: October 10, 2018
Poland
1 review
8 helpful votes
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I ordered a t-shirt and a skirt about year ago and I got the t-shirt but I never got my skirt. I have sent many emails to them but they didn`t care. They eventually told me to stop sending emails. I will never buy anything from Kokopiecoco and I definitely don`t recommend anyone to do so!

Date of experience: August 15, 2017
Pennsylvania
1 review
1 helpful vote
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The best jacket ever!
November 25, 2018

I bought a holo jacket and it's amazing, the material is excellent, this jacket is unique in the world i recomend this page 100% The ship was very fast. I'll buy more things here, you should do too
Thanks Kokopie for this beautiful jacket

Date of experience: November 24, 2018
Switzerland
1 review
3 helpful votes
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Amazing!
November 14, 2018

I purchased a pair of trousers, a skirt and a hoodie and am very satisfied. All the items are very soft and high quality. The hoodie is very warm, looks just like on the website and just fits great. The skirt (black tumblr skirt) is very nice and I received many compliments on it. The trousers fit really well too and are made of a great material and are very comfortable. The pockets are big and spacious.

Date of experience: November 12, 2018
New Jersey
1 review
0 helpful votes
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Aesthetically dreamy
October 11, 2018

I ordered twice from kokopiecoco I must say that they are really good! The products are really high quality, the shipping is really fast and they are really well priced. Kokopiecoco is a place I really recommend buying from!

Date of experience: October 11, 2018
Canada
1 review
4 helpful votes
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I ordered a pair of shoes on April 6th, and the shoes have yet to arrive. I've dealt with customer service saying there's an issue with their manufacturer in china three times now, and every time i demand a refund, i'm told they don't refund shoes? So i demand a reshipment, and then i'm presented with another email saying there's an issue with the manufacturer. Absolutely disrespectful customer service, and not accommodating to their own issues whatsoever. DO NOT RECOMMEND.

Date of experience: October 7, 2019
Oklahoma
1 review
4 helpful votes
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DONT ORDER FROM HERE
January 7, 2020

I ordered a jacket August 14th and it still hasn't arrived. I emailed the company and asked them why it wasn't here yet and while they did respond they didn't answer my question. All they did was tell me that if I was unhappy that they would give me store credit. I don't want store credit I just want my jacket or at least a justified answer of why it's not here yet.

Date of experience: January 7, 2020
Australia
1 review
0 helpful votes
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Annoyed
December 31, 2018

I ordered over $100 USD worth of clothes on the 12th of December and it's now the 1st of Jan and i was sent an email saying some of my objects are on their way yet on the website, it only says my shipment is confirmed and has no tracking information and says part of my order is complete yet ive never received it and there is no tracking information. I've emailed them with no response and i'm very annoyed since these were christmas gifts

Date of experience: December 31, 2018
New York
1 review
0 helpful votes
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Awesone store! The designs are super cute and fun! The prices are fair and there are always sales! The quality is good and not cheap, and the service I received from their support system when I couldn't get tracking information was quick and answered all my questions. I love all the pastel designed mixed with black.

Date of experience: October 11, 2018
Illinois
1 review
2 helpful votes
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Long wait for items
September 18, 2016

So i placed an order on early August 2016 and it's already late September and I haven't received the shirt I ordered. I emailed customer service on September 2nd the first time they said it would arrive within the same week or the week of the 12th. I emailed them again on the 17th and they wrote

Hello,
The product is a preorder item, please check the link and scroll down
It clearly says 15-29 business days. Business days are Monday-Friday, not including weekends.

No where on their website does it say that the item is preorder, it just says the processing and shipping time and it's been more than a month. Overall this site is just a pain to work with and there's no way in knowing when exactly your order is going to come in

Date of experience: September 18, 2016

Overview

KokoPie has a rating of 2.3 stars from 215 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with KokoPie most frequently mention customer service, black friday and store credit. KokoPie ranks 320th among Clothing sites.

service
15
value
14
shipping
14
returns
11
quality
12
+77