Kohl's

Kohl's is great store. They have a lot of selections. The discounts they offer are huge! I order from there a lot. My orders always come on time and the orders are correct. Their customer service is fantastic! Any issue you have will be taken care of immediately and correctly. I highly recommend them. You won't be sorry!

I had a $11.00 balance on my card which l was late paying by 1 month and 4 days due to my unknowingly thought was zero balance.
Instead of Kohls Alerting me to that balance by text or email, l found out thru Credit wise alerting me that my rating had dropped 27 points!
I found out why than called Kohls and realized all items l had brought back for credit didn't cover what was owed supposedly.
I can not trust a company that treats long and good standing customers like this.

I would never buy clothing again from Kohls.com because if it is not as represented or defective, you will have to pay to ship it back. Kohls showed an ad for very attractive overalls but when the medium sized overalls arrived, the cut was entirely different so that anyone would look quite overweight in the overalls because the side buttons were too high up and far out to out to the side. The overalls were nothing like the very attractive overalls which were advertised. And unlike other decent stores, I have to pay postage to return them. So I will never shop online at Kohls again.

Love their variety of options for me as a tall person. Prices are great. In store experiences are great. Online shopping is not the greatest nor online customer service. Their shipping is misleading (I've paid for over night shipping 4 times and each time the items took 3-4 days to arrive). When contacting online customer service, each time the pattern is they blame the customer, offer no solution, then give some sort of a "sorry for your experience," to conclude. There's a big difference between the in person and online expedience. 5 for in store, 1-2 for online. I'd recommend only shopping in person.

I stopped shopping at kohls because of long lines and messy overcrowded stores, however, their on/line service is really excellent. I can shop, get discounts and kohls cash just like in store and my cart stays active when I leave it. In addition they offer discounts upon reduced prices and have had every item I have searched for! I still don't like their in store shopping, but on-line is definitely worth it! Returns go directly to store if you want and I have had only one or two people ahead of me at return desk. Very easy to return items.

Kohl's made me wait on the phone with 6 hours before trying to resolve the problem online! That's pathetic!

And now a second attempt to purchase with them and it has already exceeded 2 hours and still not solved!

I ordered a kids shopping cart for our granddaughter on Nov. 24. My Kohl's app says it would be delivered between Nov 30 - Dec 1. The order is now marked closed. I never received it and called customer service. I was told it would be delivered yesterday. I still did not get it.
I only other thing I have ordered on Kohls.com was a pair of shoes. When they arrived they were a size too big and the order was clearly marked with the correct size. So far, not impressed!

Additionally they often don't supply shipping cost - letting the cosumer assume shipping is free above a certain amount purchased. Then charge exuberant cost for shipping! This was recently done to me when i had a cookware set in my card and again no shipping charge or option to pick up at store. I got suspicious so I only submitted a card which had about $30 + above the actual cost ( presuming shipping) and apparently they needed more for shipping this $50 item!

Seems every time I attempt to order on line I get so frustrated that bail out. I have the support for browser info, and it appears there should not be a problem because I am using IE11. Just completed an order for 2 items, should not have more than a few minutes. After an hour, continually making me login throughout the order. I finally submitted the order. VERY SLOW for everything to load, and when I added my wallet to the order, it made me login once again. When I got back to the shopping cart the "wallet" dollars were not there! Had to add them in again and I hit submit order. This is not the first time I've had these problems. It won't take much more grief and I will be done with them as well. Glad I saw these reviews. When I make payments I'll be sure to make sure they go through. So you know there is nothing wrong with my computer or any other website I go on. I do not use my phone or tablet, only my desktop with a solid state hard drive, normally fast as can be.

If you like shopping at this store like I do, please go to the actual store in your mall. Shopping online at Kohl's is not treated well at all. I was sent the wrong size shoes and the package arrived not at a good state. It has been replaced of course, but I don't like the experience.

Kohl's credit cards is a scam. They say they sent you a statement, but don't so they can charge you an exorbitant late fee. They called to say I was 60 days late. I paid the $50 I owed while on the phone in addition to the $35 late fee. They sent it to the credit bureau anyway costing me $8,000 on the new mortgage I was trying to get because it pulled my otherwise excellent credit rate down. You CAN NOT get any customer service to help you. I spent 2 hours on the phone being transferred from one person to another and never talking to anyone that could help me. The last person flat out lied to me saying she would fax me a resolution and never did.

Used to love Kohls but now you have to read the fine print to use your coupon. I really don't have time for that... they got me in the store, but I ended up leaving everything at the cash register because the coupon excluded name brand items... 2 hours of my weekend wasted.