Kohl's

I ordered a crib and made it about halfway through assembly and realized the headboard piece was cracked in two places (photos attached). Here are the two options I was provided by customer service: 1. Return the crib to a Kohl's store. The closest one is an hour and a half away. I would have to borrow a pickup from someone, load up this heavy crib, travel an hour and a half one way with an infant on $5/gal gas, and then return it to a store that doesn't carry cribs so I would be left without a crib for my baby. 2. Pick up. I could disassemble what I've already spent several hours assembling and try to make it all fit back just perfectly in the box with 300 pieces of styrofoam and all of the other packing material and hardware. It will be picked up by a mystery carrier at a mystery time which I will find out when they call me randomly whenever they are in the area next. So, I'd better be ready to haul this giant crib out to the curb at the exact moment that happens. Again, no replacement and I'm left without a crib for my baby. Here's what Kohl's is NOT willing to do: 1. They're not willing to reach out to the manufacturer. They cannot do that because they cannot place outbound calls. Makes sense. I have never heard of a company that is unable to contact their supplier regarding quality issues or freight damage. The good news is, I can certainly reach out to the manufacturer myself which is great since I've already called Kohl's multiple times and spoken to multiple people and I have tons of time to make more calls and talk to more people who can't offer solutions. 2. They're not willing to reach out to the carrier to file a claim for the damage. Once again... unbelievable. I also must express my disappointment at the fact that the CS rep escalated this situation to her supervisor, Valerie, and Valerie was supposed to call me back and I never received a call from Valerie. I had to call back again just so I could go through the whole process again with a different supervisor with no good outcome. I will never be purchasing anything from Kohl's again. Ever.

The kohl's cash thing is cool and all but.
They falsely advertising "hassle free exchanges and returns". I had to fight and I mean "get me a supervisor" fight with their rep for 30 min to get them to just price match what I originally paid on a item I was attempting to exchange. The price had gone up since I oringinally bought it. But I need a different size, (WHICH IS ADVERTISE AS HASSLE FREE). So I attempted to do so, within the correct amount of time according to your terms, with all the right info BUT because apparently their version of an "exchange" is making a customer jump through hoops with straight returning an item and either waiting for a credit to place a new order, or just buying the new item outright so you don't have to wait... Just for an exchange to get the correct size/etc... are you kidding me?! And then they're going to try and charge me even more money for the same thing while I'm "exchanging" for a different size?! When they advertise exchanges?!? I am absolutely appalled that I literally had to fight tooth and nail just to attempt to process a friggin exchange with this company
0/5stars would recommend to anyone.

Ordered a few things online from here. A few things I knew I wanted but the store didn't have so I just ordered online and it was easy and shipped pretty quick. A few things I wasn't sure about but ordered anyway and when I got it didn't want it. I just had to take it back to the store and they took it back no questions or hassle. So I would order more stuff online knowing if it didn't fit or look good in my house I wasn't stuck with it or didn't have to pay to ship back or face a nasty sales clerk interrogating me like some other stores. Only thing that was a pain was trying to use a store coupon code online - had to return and rebuy at the store to get the discount to apply but had to buy online because the store didn't stock it - and wasted a lot of time on line to return because they have a special return counter you have to got to - its not just at the regular sales counter. But most of what I get I keep and it beats having to deal with USPS or UPS to try and return something and then pay for it and hope it arrives safely. Plus then I just buy more stuff when I'm there and the people at the return counter give you ideas because they see the stuff that comes back alot and the stuff that never gets returned so you know what doesn't break fast talking to them.

I have been a Kohls customer for years and will continue to shop in the store but will NOT be using the website anymore. Customer service is HORRIBLE. Placed an order and when the shipment had no movement for 10 days I called as I needed the item for vacation by a certain date. I called and I had to Reorder and PAY again for the 2nd item. Customer service said they would refund me once a ticket was issued. Then I get an email that says oh we have changed the date for your shipment and we won't be refunding you. The new date was 3 weeks after the order and the item still isn't here. The 2nd order isn't here either and they promised expedited shipment and it was promised to be here several days ago. They proceeded to tell me I would have to go return the other pair to the store myself in order to get the refund. This was NOT what I was told when I called the first time. I had to speak to 3 supervisors to get them to honor what they had promised. Aside from that, I had a hard time understanding them due to limited English fluency and they tried to blame ME for the issue and suggest that due to MY schedule I wouldn't be able to get the package. So not I still have neither order and my refund hasn't shown up on my account. So very disappointed as Kohls is one of my favorite stores.

I like Kohls, both online and in store, it have great service, and many items to choose from. But sometime shipping is slowly

I ordered multiple items November 24th that got separated to be shipped in 4 different packages. I only received 2 packages. When I contacted customer service they told me that I had to wait until December 8th to see if the packages arrived and to contact customer service again if they didn't. They never arrived so once again I waited over an hour to chat with someone and they told me they won't refund my money because the boxes could still arrive. Mind you one package has said "In transit" with no location for 5+ days now with no change and the other still said "Awaiting item arrival" meaning the shipping service still hadn't received the package. And yet Kohl's does not care and told me that they won't do anything to make it right. Instead they told me to wait another 12 days to see if the packages come and if the don't they want me to reach out for a 3rd time to see how/if they can fix it. I wasted 3+ hours of my time waiting for responses from their slow and terrible customer service to get nothing done. Also, when I brought up the fact that their website says you have to purchase something by December 11th to get it in time for Christmas but I purchased something on November 24th and they won't send me replacements in time they didn't care and had no response. Then before we were done chatting the representative disconnected the chat. I will never purchase anything from here ever again and I advise you to do the same.

I thought I had purchased an Amazon Echo Show as a guest. The web page was misleading at best. Received only a stand for the echo at a price 3X what I later found the stand to cost.

Tried to return or exchange, but that's when my trip to hell started. I had purchased as power of attorney (POA) for my 96 year old mother with dementia. They refused to talk to me without my POA on file, but since I had purchased as a guest, they refused to file my POA.

SO - I wrote a bad review on Kohls website - nothing inappropriate, only telling my experience as I am now. They refused to publish it despite watering it down four times, answering every concern they raised (like mentioning the name "Amazon" - which is in the title of their webpage and appears 35 times on the purchase webpage). Doesn't work - should you cite so much as a syllable of criticism about Kohls online experience, it won't get published. So, the message sent loud and clear to me is:

KOHLS - Don't EVER purchase as a guest and don't EVER complain in a review

I had done an even exchange but the item still didn't work. The exchange was not in the system
They accused me of lying about buying it at Kohl's

It's never fast enough or good enough... you get 5 credit cards they want more more more... they give 30cent raises to people that get awards for great work... but they donate money in the millions so they don't look bad and the increasing inclusion nonsense... stop donating money take care of your employees... AND HERE IS THE REAL KICKER... ALL YOU KOHLS EMPLOYEES... UNIONIZE, VOTE, GET THE RETAILERS UNION IN THERE... YOU KNOW HOW MUCH A EMPLOYEE GETS IF THEY HOCK THERE CREDIT CARD... A DOLLAR... LOL YOU GET A 50 cents for each card you hock... AND KOHLS GETS THOUSANDS IN INTEREST... THEN THEY DID THIS DEAL WITH AMAZON... ADDED ALL THIS WORK ON THE EMPLOYEES BACKS WITH NO RAISE OR EXTRA PAY... THE REAL KICKER... MICHELLE GASS BRAGING ON THE MSNBC BUSINESS CHANNEL HOW THEY HAVE 2 BILLION IN CASH RESERVES SO THEY WILL BE ALLRIGHT... SOUNDS LIKE CORPORATE GREED TO ME AND GOLDEN PARACHUTES, PRIVATE PLAINS FOR THE ELITE... BUT YOU... WERE GONNA GIVE YOU A 30 CENT RAISE...

I am new to Kohl's and was excited to open a charge so I could shop on line and have items delivered to the store during Covid. My first item was a comforter that was clearly returned as it was stuffed into the original packaging and it smelled like perfume and body odor. Surely someone had to notice this before passing it onto me, the customer. Second item was an iron who box was so damaged that I was afraid to keep it as clearly it had been through a rough journey on the way to to store. My third item, a toaster oven never shipped but it was billed to my account. A month later and after multiple inquires, it arrived. Apparently I'm signed up for paper statements, but none have ever arrived, to which the company admitted there's been a problem sending them out. I forgot about a 22.00 purchase which is now $39.00 due to late fees because of never receiving statements. (I had originally signed up for paperless an never received an email either) Customer service agreed to drop the fee and charge me the original 22.00. The next day they charged me $39.00 after all! I call to have the error fixed and hey said I can only get a refund by a paper check. Paper in 2021... how cute! When I called customer service it took me almost ten minutes to reach an actual human. I was forced to answer a survey which was clearly tying to sell me car insurance. The menus are confusing and circular and I kept returning to the main menu. The products are fine, when not slept in or dropped. The customer service people are nice, but clearly have no clue. Shipping is not in ship shape. This company has a lot of work to do. Sadly, I'm cancelling my card and returning to Macy's. The same products on a one day sale are a better value/savings. Don't even get me started on the Kohl's cash! Time limited Monopoly money! Price is important to me, but so customer service and respect. Good luck spending your hard earned money at this store

The Kohls near my house did an excellent job at helping me find what i needed, I'll be going back for more gifts for my family