Kohl'sReviews 891

They don't honor their return/exchange policy at N Durango Las Vegas store. I bought Levis for $69.99 and needed to change the size. I didn't have my receipt. They offered $15 credit and buy new for $69.99. They said it was on clearance for $41. But they don't know how to buy it on clearance. I said Levis don't cost $125 but the 3 women couldn't figure that out. I shopped there for 22 years but not going back. Their website sells it for $69.99, not clearance $41. They are criminals. They are going out of business soon and stock price was $65 in 2020, $24 in 2024 and now $8. I told the 3 customer service women that. They should be looking for a new job. Their multiple stores don't have any customers. Avoid this company. Their coupons can't be used on anything other than their low quality store brands.

Kohls customer service absolutely screwed me! I have had wonderful credit my whole life. That all changed because of kohls. I ordered a jacket online back in December. I received the wrong color. I called the company and they said they would refund me because the jacket that I ordered was no longer available. I got a reference number and they said it should be credited within 7-10 business days. A month later, no credit. So I called again. And the exact same thing happened. Then again. And AGAIN. FOUR times I called asking to get this charge credited back to my card that they promised me. Then kohls credit card turned into capital one. And we didn't get any kind of notification that the charge wasn't credited back to our card until 60 days later when they sent a paper letter saying we were two months overdue. That $70 charge that was supposed to be credited was not only never credited, but we were charged two months of late fees and interest, and is now a $144 charge. And now our credit dropped drastically. I used to have excellent credit, and now it's down to "good." And because of this, I have a major repair I need on my house and I can't get it done bc I got rejected by the finance company. All because of this one charge that never got credited to my kohls account. Don't ever shop at kohls. They make promises that they can't keep and you pay the consequences!

Can't use coupons on too many items. Bad sales="Buy one get one 50 % off" (only need ONE not two). Too many expensive name brands, not enough Sonoma and Croft & Barrow brands. No fine jewelry and not enough costume jewelry. Get rid of Sephora, Nike, Columbia, etc. PUT THE STORES BACK TO THE ORIGINAL BRANDS THAT CUSTOMERS WANTED! (More reasonable price points). Worthless coupons, not good for too much of the store inventory! CEO obviously is NOT a good shopper! This Co. Is going to continue losing my business and others as well.

This business drives me crazy. I cannot ever be sure I am getting the best price. I will place an order online. The next day the item will be on sale. Place that order, then a few days later, the discounts change and yet an even lower price is available. What kind of business want's customers placing multiple orders only to return them all because prices have changed? I have one last return of a group of items that had me go through 4 orders to get the best price. I make sure that I consolidate so I only have to go to the store once for returns, but then the poor clerk has to spend 20 minutes with me sorting through multiple orders for the returns. I am done! I will shop elsewhere. Kohl's, lower your prices overall and keep them standard and YOU will save money! What an insane business model that cause extra work for everyone, and drives your customers away.

On September 19,2024, I visited the Kohl's store located at 8750 W Sura Ln, Greenfield, WI, with my service dog. From the moment we entered, the store manager, Cam, confronted us, stating that dogs were not allowed in the store. I immediately informed her that my dog is a service animal, protected under the Americans with Disabilities Act (ADA), which allows service animals in public spaces.

Despite explaining the legal rights of service animals and the fact that no documentation is required for them, Cam insisted that my service dog could not enter, claiming he might relieve himself inside the store. This reasoning is completely unfounded and discriminatory. I informed her of ADA regulations, which clearly allow service animals in public accommodations without the need for additional documentation, but she refused to acknowledge this.

Cam then told me I was only allowed to purchase one item before I would have to leave. My boyfriend, who was with me, located the lipstick I was planning to buy, and as I went to make the purchase, Cam continued to follow us closely throughout the store. She also filmed us during this time, which felt intimidating and harassing.

The entire encounter made me feel targeted and uncomfortable, especially since I was simply exercising my rights as someone with a service dog. Cam's actions—following us and filming—only made the situation worse. It felt as though she was intentionally trying to intimidate me for standing up for my legal rights.

In the end, I was only able to purchase the one item I needed, which totaled $23. However, the experience left me shaken and deeply disappointed. To make matters worse, Cam refused to provide any further information about the store or her name when I asked for clarification. Although I was eventually able to confirm her name as Cam, the entire experience was distressing.

I have video footage of the incident showing Cam following and filming us, as well as a receipt for my purchase. This situation not only violates my rights under the ADA, but it also reflects a serious lack of understanding and proper training by Kohl's staff regarding the handling of customers with disabilities.

I hope that by submitting this report, Kohl's takes this matter seriously and implements proper training for their staff to ensure ADA compliance. No customer should have to experience harassment or discrimination when they are following the law, and I hope to prevent future customers from going through a similar experience at this location or any other Kohl's store.

This incident has already caused me significant emotional distress, and I expect Kohl's to address the situation appropriately. It is crucial that businesses like Kohl's understand the importance of adhering to ADA laws and ensuring that their staff treats all customers with the respect they deserve.

Got a return? Be Prepared to pay shipping again no full refunds, customer service sucks, should and will go out of business, never think to shop online or at their overpriced stores, good luck

Coming from a FORMER employee, this company is incompetent, rude, unhelpful, and above all else, PASSIVE AGGRESSIVE. The employee and management conduct is severely disappointing and borderline illegal. There were several instances where I feared for my safety from another customer, notified the manager, and received NO help. I asked if this verbally aggressive and touchy customer could be removed from the store and the manager replied, "Um I don't really know if I have the authority to do that". I then had a panic attack as this customer wasn't leaving me alone. When I came back another day to speak to a different manager she replied, "Oh yeah I saw your panic attack on the security cameras, it looked pretty bad". I have had several other instances like this one, where I feared for my safety, was talked down to, was denied a raise I was on track for while new employees with fewer achievements and half the experience at Kohls were given a raise. This is an establishment I will gladly never associate myself with again and I recommend any reader does the same, for your own sanity and safety.

I went to the Hamden Store to return items from an online order. I was told that is alright that I did not have tags on the merchandise and I just bring to the store and return it. When I got to the store, the customer service was having difficultly matching the skus with product. They called customer service and they said that they can't help because the system was down. The manager told associate to call back and see if they could resolve the issue. Associate called them and I spoke the customer service person and they said that they processed the return but were not able to credit my account and I had to call my bank. I called my bank and I had to make a claim against the transaction. I figured that I would call kohls customer service back and see if they would resolve it for me. They did not and told that I had to go back to the store and get a receipt. I explained to them that I gave the merchandise back to the store and can't get a receipt. So once I got of the phone with them, I called the Hamden store and told them what kohls customer service said to me and the manager told me that he has heard of that and it ridiculous. So I have made a formal complaint with Kohls and I am just looking to get my money back which is around 190.00 bucks. I just so frustrated now and don't feel comfortable ordering from kohls.con anymore

Kohl's delivery service is an absolute disaster. Not only did my order arrive late, but it was missing items and contained items I didn't even order. Customer service was unhelpful and seemed indifferent to my concerns. Kohl's, you've lost a loyal customer due to your unreliable delivery practices.

I went to Kohl's today to shop for shoes. Bought three pair. I had a 30% discount coupon a 20% in-store coupon and because it was 15% off military Monday I thought wow I can at least use one of these since I was buying almost $300 worth of shoes Went to the cashier only to find out, I could not use any of these coupons on anything I wanted to buy. All the advertisements for coupons is just bait to get you in the store. They don't mean nothing! I couldn't find anything I could buy with any of the coupons that they had advertised, I will never go back to that store. And I will tell everyone I can not to go. I am tired of being lied too! What a wast of time! If you are an employee there, I urge you to quit immediately if you have any integrity at all!

This is the very good product service. They are cotton is very smooth. Cotton quality is a very good

The store manager in El Paso has a huge neck tattoo, red strawberry hair and she is painted out of control. No professional standards at all. Kohls do better!

Hi,
Its very bad experience with purchasing. I have bought 2 pairs of shoes the same size and on of them was too small. I had a return it, but company did not offer prepaid label, so I had to pay muly own money for this return. Refund will be issued only during next 30 days (company will use my money for business purposes for this time). Customer service is pretty bad and can't get any help from them spending almost 1 hour in the chat. I would definitely recommend not doing any purchases here, they don't care about customers.

On Dec 13,2023 a hacker hacked my kohls account and placed an order for 2 google nest cameras. I called within a few hours of the order because it was placed while I was at work and unable to be on my phone so I did not see the order right away.

They said they could not cancel the order because it was being processed even though the order had not left the facility yet. I was also informed that it would take up to 60 days for the investigation complete.

Kohl's handling of customer problems and account information is seriously lacking. They do not protect their customer's information in a proper manner. They need to add two-factor authentication and requests for changing personal information should have a fail safe.

I am extremely angry over the situation and will be closing my account with Koh's once this fiasco is over.

Delivered DAMAGED - glass candle sent in a plastic shipping bag wrapped in bubble wrap! What brain thought that was going to survive! NOW I have to return - either drive 45 miles to nearest Kohls or send back and pay the cost of return -- when it WAS NOT my fault! There is a reason I haven't shopped Kohls much lately! I've been a Kohl's customer since 1970s - YOUR service SUCKS & has gone downhill!

On November 30,2023, I purchased sneaker for my grandson for Christmas, I was tracking them and delivery was suppose to be December 18,2023.Today I called and my sneaker were out of stock. How is this possible when I paid the order went through they took my money and now 6 days before Christmas I have nothing and I have to wait 7 business days to get my money back. Someone at Kohls stole my order. Kohls should be a shame to do business this way.

Came into store to purchase items for my wife and was accosted by three police officers telling me lost prevention assumed I was going to steal was questioned and told not to steal very embarrassed and disturbed by the incident. Sad to see you can't go purchase items for your loved ones. Sad to see we as a people still get profiled for no apparent reason. Due to the incident I will never spend another hard earned dollar of mine with this establishment.

I did an online purchase of $210 but the online receipt I received shows the price as $0.00, which is ridiculous enough. However, even more ridiculous thing is when I called their customer center for issuing me corrected receipt, they said it is not possible. I don't understand how come you operate a business if you can't produce a receipt correctly which is the very basic part of trade!
The customer support people talk like robots, awful experience!

I'm a loyal Kohl's customer. Had a problem today both of my packages were marked as delivered but never found them. I went through several representatives and a supervisor for the only solution that would be dispute one of my transactions and for the other item wait for a refund that can take up thirty days! I'm cancelling my Kohl's credit card and everything today. I won't be purchasing anything from Kohl's again. Poor customer service and etc.

"Things" they have.
Stores all over America... Kohl's Cash is sorta hit or miss.
Open a Kohl's Charge ( Capitol One Bank) to save more... & get tons of junk mail.