business logo of Kohl's
How would you rate Kohl's?
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California
1 review
2 helpful votes
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Kohl's is the number #1 place I would go too because they satisfy customers and give free coupons depending on what you buy. They are so nice.

Date of experience: May 8, 2017
Pennsylvania
1 review
16 helpful votes
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Girls tops
May 4, 2020

Stop with the Unicorn and Mermaid tops They went out a few years ago. I dont know of any girl that likes unicorns, especially 10 year old and up

Date of experience: May 4, 2020
North Dakota
13 reviews
29 helpful votes
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Only shop sales rack
September 30, 2015

I go in often to browse the sales racks for my son and myself. Its worth it if its on sale, not so much at their usual prices.

Date of experience: September 30, 2015
Tennessee
7 reviews
4 helpful votes
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I love the fact that Kohl's lets you use several discounts on the same order. I've always been very pleased with all my purchases.

Date of experience: May 23, 2016
California
14 reviews
9 helpful votes
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Repeat Customer
July 8, 2017

Love them. Great quality items. Awesome customer service. Everything comes fast. Love that they have so much variety to choose from. ;)

Date of experience: July 8, 2017
Montana
2 reviews
7 helpful votes
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Good fast shipping but I still hate the set up of their website its difficult to find what I am looking for

Date of experience: June 29, 2015
Arkansas
9 reviews
7 helpful votes
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I like shopping at Kohl's, esp. When they have their $10 kohl's cash. STaff associate are pleasant and the store is clean.

Date of experience: July 21, 2015
Arkansas
3 reviews
6 helpful votes
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Great experience on this site. Newly upgraded and easier to navigate. Any issues with ordering are immediately resolved by GREAT customer service.

Date of experience: May 23, 2016
Indiana
5 reviews
0 helpful votes
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I love the fact that I can use all my coupons, Kohl's cash, and other promotions on line or in store.

Date of experience: December 11, 2015
Ohio
1 review
0 helpful votes
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Getting BLM, Attorney General, better business bureau and other relevant organizations involved along with a good law firm! This company is RACIST, DISGUSTING, discriminating, incompetent and should be ready for it's worst PUBLIC relations nightmare! Anyone can have a bad day BUT I am saying this after speaking with 5 of their employees which INCLUDED two SUPERVISORS! I have never dealt with such horrible people and it is time to BOYCOTT Kohl's as a company and file lawsuits against them.
It's sometimes hard for people of color to get credit... they took RACIAL ABUSE to a whole NEW level by reporting THEIR mistake as an error on my part and causing my CREDIT score to drop 57 points while I am looking at buying a home for me and my family! I have been trying to straighten it out for over 2 weeks and have had no success. My spotless credit is now in the tank due to their actions and anyone with a working brain cell in their head knows what an effect a drop of 58 points on a credit report does to a mortgage!

Date of experience: September 23, 2021
GB
10 reviews
3 helpful votes
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It's a normal, familiar assortment.
I'm fine with the fact that it's really cool to get what you need fast.

Date of experience: July 26, 2020
Missouri
14 reviews
28 helpful votes
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Had no issues
April 6, 2017

Easy ordering and zero issues. Shipping just took forever. If shipping had been better, they would have received 5 stars.

Date of experience: April 6, 2017
GB
3 reviews
0 helpful votes
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Used a few times over the last couple of months, the prices are okay but nothing to write home about.

Date of experience: January 20, 2017
Florida
1 review
3 helpful votes
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Done with Kohls
May 29, 2023

I have no intention of giving them my money so they indoctrinate 3 month old babies sexually. If someone wants to fine, my choice not to shop there

Date of experience: May 29, 2023
Texas
1 review
2 helpful votes
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Online order isdue
December 9, 2020

My card was charged for 3 of 4 items I ordered. A week later 4th item charged and a pending for entire order. Called maybe drop off in 7 days RIDICULOUS NEVER AGAIN...

Date of experience: December 9, 2020
Washington
2 reviews
0 helpful votes
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Excellent store
April 3, 2017

I love this store their have an excellent customer service. Their also offers a lot in coupons for services.

Date of experience: April 3, 2017
Indiana
1 review
1 helpful vote
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Credit Thieves
July 7, 2021

I got a 500 bill from kohl's, I never applied for their credit card. After about half a day on the phone I finally reached their fraud department. Needless to say they didn't hardly give me the time a day. They kept asking me question to try and trick me into falsely admitting the card was mine. I get the bills to my address but never a card, RED FLAG MUCH?! I did get however that the card was applied for in person. They gave me the email that was used and it was a false address itself. What happened to sending a verification email? They said my ID and social was used, obviously they can't tell a difference from the ID and the person standing there. Makes me pretty sure that it was an employee. Does a $500 credit and immediately an even $500 charge not bring up another RED FLAG!?!?!? Has to be hard to make such an even dollar amount purchase. This place can't be trusted at all from their store employees all the way to the top. I can't say enough to STAY AWAY FROM KOHLS, THEY ARE CRIMINALS. And now my credit I've been working so hard on is ruined.

Date of experience: July 7, 2021
Texas
10 reviews
5 helpful votes
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Good deal for member
August 20, 2015

The sale run many times during year.
Point earning for extra saving.
But be careful with the price, some stuffs have higher price than other places.

Date of experience: August 19, 2015
District of Columbia
2 reviews
19 helpful votes
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Very nice
December 5, 2015

I really appreciate their services and quality they provide. It was very good experience I had at kohl's.

Date of experience: December 5, 2015
New York
2 reviews
1 helpful vote
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Love Kohl's
February 16, 2016

I love Kohl's... All of my experiences and items have been positive and the customer service is great!

Date of experience: February 16, 2016

Overview

Kohl's has a rating of 2.4 stars from 889 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kohl's most frequently mention customer service, credit card and order online. Kohl's ranks 4th among Department Store sites.

service
133
value
113
shipping
94
returns
92
quality
106
+41