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How would you rate Kmart?
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New York
1 review
3 helpful votes
Follow Shawn M.
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I was watching the Rachel Ray show one morning and Sofia Vegara appeared sporting a killer red dress from her new clothing line at K-Mart. It was just the style and color I was looking for so I ordered it on line. As I live in Canada, I had it shipped to a friend in the US and she USP'd it to me at great expense to me (more than the actual cost of the dress). I was thrilled to receive it and although it was very cute, the fabric was flimsy and of very poor quality and the seams looked as though they were about to fall apart. I was so disappointed as I expected a lot more from a garment with a such a high profile celebrity stamp on it. There seems to be a quality control issue with this product and I was very surprised as the dress she wore looked of superior quality. It may have been a prototype and proved to be misleading to the consumer.

Although I should not have expected much from K-Mart, her name behind the product lead me to believe that I would be getting something more...

Date of experience: November 3, 2011
Washington
11 reviews
20 helpful votes
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First lets discuss wal martians and thier sad staff. Wal-Mart: I smiled at the people greeter didnt greet me or anyone else. She stood there like a zombie looking straight! At Wal-Mart I see people moping around with frowns, yelling at their kids, and everyone looks depressed. In my experience, the difference in cleanliness between the two chains is dramatic, especially the bathrooms. I brought my son into the bathroom at Wal-Mart and it was so nasty

I can get in and out at Kmart without a hassle, the prices are similar. I would rather pay more at kmart and not deal with the horrible customers and staff at wal mart. Bought my freezer, pcs, exercise machine and many other items at wal mart. The pet food is cheaper and i get points toward future purchases. They both sell pizza in Spokane valley store. Kmart lil Caesars is great and made fresh, the service is 2nd to none. The wal mart pizza is disgusting

Date of experience: November 9, 2017
Georgia
4 reviews
2 helpful votes
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Kmart = Failure
March 7, 2017

Store has large empty areas, no employees, and the stink of failure around every corner. High prices in case you do find something you are looking for also!

Date of experience: March 7, 2017
Texas
20 reviews
14 helpful votes
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Lee Stretch Jeans
October 4, 2016

Today I purchased two pair of Ladies Lee Rider jeans. Both have great fit, soft fabric and one has a years warranty. Still the best price for slimming stretch jeans! Thanks KMart!

Date of experience: October 4, 2016
Minnesota
5 reviews
1 helpful vote
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Wish we had more stores
December 16, 2016

Always clean, well-organized and the staff are very helpful. They carry great brands at affordable prices. I'm upset they just closed one of two in our town.

Date of experience: December 16, 2016
Florida
11 reviews
1 helpful vote
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I understand people with minimum wage jobs need to shop at these places, but even WalMart is better. Sears and KMart; who came up with that brilliant idea of a merger?

Date of experience: August 30, 2016
California
2 reviews
0 helpful votes
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Good service
August 30, 2017

A great deal of Gym equipment. I guaranty it will be much cheaper than elsewhere. There are so many helpful things on this website. I feel good, the over all service makes me very satisfied.

Date of experience: August 29, 2017
Connecticut
25 reviews
37 helpful votes
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Kmart is very much like Walmart: unattractive, not particularly clean, and staffed by people who are just trying to get by, making execrable wages in thankless jobs. Sad.

Date of experience: August 18, 2016
GB
8 reviews
8 helpful votes
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There are so mane helpful things on the website. What I like the most of all is their outdoor equipment with discounts. Planning to buy a grill stuff to make my rest on weekends even more complete.

Date of experience: May 24, 2017
New York
48 reviews
72 helpful votes
Follow Ginny D.
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Sometimes you need things that are basic or to satisfy a short term need. Kmart.com stocks things that fit the bill. No muss, no fuss, no need to blow a big wad. Its for those of us that have a quickie mentality. Like Walmarts, its a good source for the type of junk that gets the job done on the fly. Go on the site, zip in and zip out. But keep in mind, you get what you pay for. If youre looking for something to grow old with, you probably wont find it here. Cest la vie.

Date of experience: December 8, 2017
Connecticut
2 reviews
9 helpful votes
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This is a pretty good site. I've ordered things before and there were never any delivery problems or problems with my items. Everything ran smoothly and arrived on time.

Date of experience: June 5, 2015
Australia
6 reviews
7 helpful votes
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If you need something for the home or just for yourself, i guarantee it will be much cheaper than elsewhere.
Great shopping for kids clothes. Wont break your purse.

Date of experience: June 4, 2017
Italy
2 reviews
1 helpful vote
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Excellent
April 26, 2016

I love this site for the wide range of covers! When they arrive are always perfectly packaged and equal to the photos! Thanks mini in the box, you're great!

Date of experience: April 26, 2016
Pennsylvania
11 reviews
1 helpful vote
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What made the store good was its large selection of items in every category. Its lines have diminished and that makes it less attractive to me than it was years ago. These stores will disappear.

Date of experience: September 28, 2017
Indiana
32 reviews
97 helpful votes
Follow Mark L.
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Kmart through the years has been a company that in my opinion has already had it's day in the sun, terrible customer service and mediocre prices are all that is left. On any given day you will see 15 checkout lanes and 2 people working them, one person at customer service and one at the jewelry counter if you are lucky. Cutting so far back on employees that there is nothing left but a skeleton crew left. Leaving customers wandering around looking for someone to help them, eventually leaving that store and going somewhere else. My experience is that Kmart has slim pickings for the items I want, I rarely shop there anymore. It is a closer store but not worth the effort and frustration. If you are shopping for kids toys and diapers you can save money shopping at Kmart sometimes. It is a shot in the dark, they do have cheap shoes but you get what you pay for. Kmart used to have food that was good, and they cared about their customers. Now if you bother them with a question they are unable to answer basic questions, or they are unwilling to put any effort in at all. My last visit there was depressing, I stopped to ask someone about getting a fishing licence and I waited nearly 25 minutes at the counter and ended up leaving to get one somewhere else. I have had good shopping experiences at Kmart but that was 30 years ago but today they are a slow dying retail chain that IMHO needs to be put out of it's misery.

Date of experience: August 17, 2015
Kentucky
3 reviews
5 helpful votes
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If you know what you want and can find it at a good price, then the kmart website is not bad. Was sent a cake mixer once instead of some shirts I ordered, but otherwise not bad.

Date of experience: December 23, 2017
Canada
17 reviews
11 helpful votes
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I liked going to Kmart before it left Canada and Target moved in to replace it but ended up leaving about 2 years later. I do go to Kmart whenever I go over to the US but I find it has more than it did previously at the Canadian locations and that seems to hold true for most stores that are based in the US and Canada.
I like the store, the people and some of the quality products it has whenever they go on sale so its an average store worth going to.

Date of experience: August 8, 2016
California
5 reviews
6 helpful votes
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Had to return shoes to store in 2012 I bought online lost the delivery slip the man I talked to helped me with how to return but when got to the store had a employee who didn't understand English too well and didn't know what she was doing if there was a star system for in store I would give a middle finger at that time.

Date of experience: February 12, 2017
Canada
15 reviews
18 helpful votes
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I have always enjoyed shopping at Kmart but there is no longer one close to me. The blue light specials, if they still have them are the best, makes you not want to leave the store.

Date of experience: April 20, 2017
Georgia
27 reviews
16 helpful votes
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Good service, and product
September 10, 2015

I think kmart is good, there product, and prices are fair, and most people working there have been very helpful, if ya can't find it a wal mart, try kmart

Date of experience: September 8, 2015

Overview

Kmart has a rating of 3 stars from 517 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kmart most frequently mention good prices and many times. Kmart ranks 3rd among Department Store sites.

service
23
value
21
shipping
17
returns
18
quality
18
+8