I have been a Costco customer for five years and have no complaints. Exactly what you expect in the store and their car buying service sent me to a terrific deal on a Toyota Highlander.
Store has large empty areas, no employees, and the stink of failure around every corner. High prices in case you do find something you are looking for also!
Bought a Kenmore refrigerator from Sears for our condo and it broke down in under two years. Right before it broke down we had ordered a refrigerator for our house. It arrived via delivery crew with dents all over the front and while moving our old fridge back into our house they scratched our stairs. Customer service is in India and completely incompetent. We asked for and received a refund.
Terrible site that uses third parties. They sent the wrong medicine cabinet and when I emailed them about the issue Houzz acted as if it was my fault. It seems they must have suppliers or their managers in Asia because they only replied during Asian business hours. After more than a week of back and forth they finally sent me the correct medicine cabinet.