KitchenNiche.ca has a rating of 3.3 stars from 143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KitchenNiche.ca most frequently mention free shipping, business days, and top notch. KitchenNiche.ca ranks 17th among Kitchen sites.
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I ordered something from Germany and it reached me in time, with no problems. Thanks for sending me this regional product, that I could not get somewhere else. Really appreciate ordering from you. Also fast response on my mails and giving me info about the status of the package. Great! I can really recommend this online store.
Wow, months later and I still haven't received my order. I emailed them and they indicated my order was on the way. I still haven't received anything to date. I will also be contacting the Better Business Bureau. There are complaints about them on their website too. I shop frequently online and this is the first time I feel like I was scammed.
I did not receive a few items, response time is slow. I remained committed to communication/follow up and eventually received refund for unsent items
Tip for consumers:
If offered a refund, or to wait until their stock is re-inventoried… take the money
Products used:
Don’t remember. Primarily I wanted the bowls I didn’t receive… the rest of my order was added to avoid shipping costs
The service was decent, responded to most emails. The two critiques I have to there service was failing to notify me (keep me updated) when there was a long delay in receiving my order. I had to ask them each time to get updates. Also, they missed one item, and when I notified them, they refunded me rather that ship me it. I figure they didn't want the extra shipping cost, yet that item was one of the two main priorities to me in that order. So I am not satisfied with that outcome which does counter their guarantee.
Hello, I ordered a meat slicer (200$ CAN). Monday 17 oct and was shipped 26 oct... Between that i didn't get any notification or tracking number (I asked them for...) on my order and was in doubt reading bad reviews here. I received it yesterday by express post. Everything is fine but this compagny surely have a bad communication and dont let their customer to be safe in mind. For me its ok, but im not sure i'll buy there again cause i absolutly not want to deal a return or a damaged item with them... THAT should be a nightmare.
My wife ordered a Marcaro Silver Cookie Press for $78.99. This item was ordered on 12-7-2018 and she paid $7.99 for expedited shipping to get it before Christmas. She received and email from the company on 12-10-2018 that said the order was shipped. Needless to say, Christmas came and went and no cookie press. She sent an email on 12-28 informing the company that she had not received the cookie press. On 1-3-2019 she received and email from Sandra apologizing that it was delayed and confirmed our address (which was correct). On 1-4-2019 Sandra email my wife saying the United States Post Office said there
Have been weather delays and she should receive it in 1-2 days. Well, here we are at 1-18 and no cookie press, no more returning of her emails, or returns of phone calls. If this was a $10 cookie press, I would chock it up to not investigating the company better. I order things all the time where I work and have never been blown off so badly in my life.
Update: We never did receive the item we ordered. However, Roman contacted us and returned our money very quickly. I'm increasing my rating to 3 stars due to the fact that it took quite a lot of back and forth to finally get the money returned. Once Roman was involved things went very quickly and he was very courteous.
Although I was skeptical after reading the reviews here, I was pleased in the end. A week after ordering, my order had not yet been shipped. I sent a message through Contact Us and heard nothing back. I left a phone message... no return phone call. I finally sent an e-mail to *******@kitchenniche.ca to the attention of Roman Koller. I got a response saying that the item was back ordered for one week and the item had now arrived. He said that this was noted on the website, but I did not see this. The item was shipped within a day and it arrived by Xpresspost in a couple of days. So in the end, the product arrived, well-packed and I received exactly what I ordered.
Okay, I placed an order on this site before discovering sitejabber. My experience has been less than top shelf, but the results have not been a disaster. There appears to be only one person who provides help with orders and customer service. I believe this person is overwhelmed by inadequate experience and very poor inventory control. It took over a week just to get an acknowledgment of my order. No timing was provided on shipping. I had just discovered Sitejabber where I checked out kitchenniche and got nervous. I emailed their customer service address and very politely asked for timing on this order. One week later, I got an answer saying it was processed and would ship as soon as it became available. Another email came one week after that and said the shipment would arrive in 7-10 days. I wrote back and thanked her for the update. 10 days took me up to last Friday with nothing yet, so I waited until Monday with intentions of another email query. Most of my order arrived that same morning with a note apologizing for 1 out of the 5 items ordered being out of stock and that it would ship as soon as it came in.
So, this is not a scam site and they are not entirely bad. The pricing and products I received were fine. You just need to be very patient and understand that this is the process.
Can you do better elsewhere? Absolutely!
Hi David,
Please send me an email to roman@kitchenniche.ca and I will take care of this issue for you. If the order has still not arrived we'd be more than happy to issue a full refund or re-ship the item to you.
Kind regards,
Roman
Kitchen Niche