• KitchenNiche.ca

KitchenNiche.ca

Overview

KitchenNiche.ca has a rating of 3.3 stars from 143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KitchenNiche.ca most frequently mention free shipping, business days, and top notch. KitchenNiche.ca ranks 16th among Kitchen sites.

  • Service
    27
  • Value
    26
  • Shipping
    27
  • Quality
    25

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
2
Neutral
0
Negative
2
11
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What reviewers want you to know

Positive highlights

  • Have ordered on 2 different occasions from Kitchen Niche and they left me happy both times.

Critical highlights

No critical highlights yet

How would you rate KitchenNiche.ca?
Top Positive Review

“I ordered from Germany. Everything worked perfect!”

Lars J.
9/1/23

I ordered something from Germany and it reached me in time, with no problems. Thanks for sending me this regional product, that I could not get somewhere else. Really appreciate ordering from you. Also fast response on my mails and giving me info about the status of the package. Great! I can really recommend this online store.

Top Critical Review

“Scammed!”

Tina B.
6/1/23

Wow, months later and I still haven't received my order. I emailed them and they indicated my order was on the way. I still haven't received anything to date. I will also be contacting the Better Business Bureau. There are complaints about them on their website too. I shop frequently online and this is the first time I feel like I was scammed.

Reviews (143)

Rating

Timeframe

Other

Reviews that mention popular keywords

kitchen niche (25)
Thumbnail of user mahalah1
1 review
0 helpful votes
November 27th, 2023

Paid full price for new fondue set, received damaged and used item. No response from customer service. Would never use this business again. Scammers.

Tip for consumers:
False advertising new goods for sale but sending used. This is not a legitimate business from my experience.

Service
Value
Shipping
Quality
Thumbnail of user bettinab34
2 reviews
0 helpful votes
June 1st, 2023

Wow, months later and I still haven't received my order. I emailed them and they indicated my order was on the way. I still haven't received anything to date. I will also be contacting the Better Business Bureau. There are complaints about them on their website too. I shop frequently online and this is the first time I feel like I was scammed.

Service
Value
Shipping
Thumbnail of user kenl370
1 review
1 helpful vote
June 22nd, 2021

Do not order from kitchenNiche.ca. Customer service was absolutely terrible with almost absent responses. My shipment was delayed for two months with zero communication or update. When I asked about the status of the order, it was met with silence. When I asked for a refund I was ignored. Fortunately I paid through Paypal and I had to escalate my complaint before I finally received a refund 2.5months later. Don't waste your time ordering from this amateur potentially scammy fly by night store.

Thumbnail of user michelled1257
1 review
1 helpful vote
May 18th, 2021

I can see I'm not the only one who has ordered a pasta maker from this jenky website and have had no response to why my order is a no-show. Misleading is an understatement. If you look up the location of the store it is out of a house in Calgary. It has been a month since I ordered my pasta machine and no response on where it is or why it hasn't shown up. I was trying to support local companies but this one is horrid. Stay away from them.

Tip for consumers:
Don't bother with them

Products used:
I didn't use anything because my order never showed up.

Service
Value
Shipping
Returns
Quality
Thumbnail of user boba615
1 review
1 helpful vote
June 23rd, 2021

Ordered Mercto pasta maker in late March 2021. Didn't hear a word for a month so i contacted KitchenNiche. They said it would be delivered in May. It is now late June and again i have not heard from them. Terrible customer service. Companies like this should not be in existence.

Service
Value
Shipping
Returns
Quality
Thumbnail of user clintc135
1 review
7 helpful votes
February 16th, 2021

No reputable company should accept an online order for a product they won't have in stock for six weeks, and to add insult to injury, CHARGE you for the item 6 weeks before they are able to ship it. My simple pasta roller order turned into a multi-month saga of misleading information, ignored emails and phone calls and wasted time.
Unlike Amazon or any other reputable company, Kitchen Niche will accept orders and bill you for things it doesn't have. The fact that the item is backordered is hidden in the body of the item description, so read the fine print carefully. After they take your money, they will send you an email confirmation, stating that they are "processing and packing" your order - kind of misleading when they didn't have the item in stock for 6 more weeks. Then came the fun of trying to follow up on the order - allow 3 days minimum for them to respond to an email, if at all. Ditto with phone calls. Just a nightmare from beginning to end. I finally got my wife's birthday gift 5 weeks after her birthday. It was a lesson for me to read reviews about a company before you purchase from them.

Tip for consumers:
Read the fine print carefully before you buy - confirm stock.

Products used:
Pasta roller

Service
Value
Shipping
Quality
Thumbnail of user meriamc
1 review
1 helpful vote
November 8th, 2021

Do not order from kitchenNiche.ca. They don't seem to care about their customers' satisfaction.

Customer service was absolutely terrible.
I received the product with a broken part, they sent me a new one after more than 9 months and they sent me not original item.
And when I asked for compensation for the inconvenience, they refused.

Tip for consumers:
Do not order from kitchenNiche.ca.

Products used:
Marcato Atlas 150 Black Wellness Pasta Machine (0988/BLK)

Service
Value
Shipping
Returns
Quality
Thumbnail of user annp243
1 review
14 helpful votes
May 9th, 2020

First of all, i did it on purpose to buy from a Canadian company. Let's say that I prefer paying 1$ more and buying from a local company than from amazon. The transaction was very smooth and the product arrived well and within 4 days, safe and professionally packaged. I would definitely buy from them again!
Second, I am looking at the negative reviews and they totally don't make sense. You don't have to pay with paypal to get your money back, all canadian credit cards offer disputes automatically. So when you don't receive a product you can simply call your bank/credit card and reverse the transaction. If you pay by a credit card, you can never get "duped" for your money!
I don't get it why people write FAKE negative reviews. This is a legitimate Canadian reseller company.

Thumbnail of user jadac9
1 review
5 helpful votes
November 22nd, 2020

I recently ofered a few item from Kitchenniche.ca with a order # but did not receive any email confirmation of this purchase. I have send a quite few emails to Sanda but did not hear back from her at all. I was thinking this website is scamp and started to search around and just read so many similar case like mine. I need to call my credit card company to dispute this charge, It is very scary to purchase anything online on this kind of website. I will never order anything from here any more.

Thumbnail of user lucyd101
2 reviews
12 helpful votes
September 28th, 2020

I ordered some thing on September 12 and on September 14 it was packing and processing. I needed this for a birthday gift on September 28. I I have called and sent several emails to someone name Sandra and to date she has not bothered to call me return my emails etc. Obviously she took my money almost $200 but has not bothered to answer my emails or calls as to where the item is. Do not bother buying from this company as their customer service is horrendous

Thumbnail of user markv467
1 review
4 helpful votes
November 18th, 2020

Sold a product they did not have. After 5 attempts to contact them as to where my purchase is, almost 3 weeks later they claim that it will take another 6 weeks for product to arrive. Very poor service and misleading website. Never again will I purchase from them.

Thumbnail of user lauraf565
1 review
1 helpful vote
November 29th, 2020

I have a Zyliss Wire Whisk. And liked it so much, I decided to get one for each one of my family members for their birthday gifts. I have been looking for a couple of years. Any kitchen supply stores and on the internet. I finally came across the Kitchen Niche in Canada. I ordered six Zyliss Wire Whisks and two other items. All of this totalled over $100.00. I didn't receive free shipping. And when the Zyliss Wire Whisks came. They were not what was pictured on the Kitchen Niche Website. And everyone in family agrees they suck! I did email Kitchen Niche. I never received a reply. Kitchen Niche is miss representing products, false claims to the free shipping and no real costumer service. Very disappointed.

Thumbnail of user janetc834
2 reviews
2 helpful votes
April 2nd, 2021

On Mar. 28/21, I placed an order for 2 items. On Mar. 29, I received one of the items as a gift from my husband so I emailed Kitchen Niche & asked that they remove one of the items from my order because I no longer needed it. No response. I emailed again, no response. I telephoned but all I got was voice mail with no opportunity to leave a message. On Mar. 30, I emailed them 4 times & tried telephoning. Again just a voice message. By then I no longer wanted to deal with a company with such poor customer service so I emailed to cancel my entire order. In between my emails I received an email from them that they were processing & packing my order! I immediately emailed back to cancel my order. In total, since Mar. 29 I had emailed them 6 times. No response. On Apr. 1, I received an email from them saying that they had shipped the one item even though I had repeatedly asked for the entire order to be cancelled! It will be returned because I do not want to deal with this company.

Tip for consumers:
Check other companies or Amazon before you deal with this one.

Products used:
None. I wanted to cancel my order but I was ignored.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marleneh107
1 review
11 helpful votes
November 3rd, 2020

I ordered a tagine in August for more than 200.00 and it is November and I still have not received it. I get many excuses and promises that it is in the mail. I opened a complaint with Paypal to get my money refunded but Kitchen niche does not respond to Paypal requests. Their prices are listed as a bit cheaper price but it isn't worth it for the aggravation-don't fall for it. They are scammers.

Thumbnail of user romank24
Roman K. – KitchenNiche.ca Rep

Hi Marlene,

I am sorry you feel this way. While we had indicated that Tagine would take longer to ship out due to it being backordered, it definitely took longer than we had hoped.

The Tagine was sent to you last week, as per your email conversation with customer service. We emailed you the Canada Post tracking number last week. Did you check your spam folder? It was emailed to you directly from Canada Post. I checked on the shipment and it looks like delivery was attempted on November 3rd. You should have a delivery notice card in your mailbox.

We'd be happy to offer you a discount on your item for the sub-par shopping experience we provided. Please let me know if you'd be interested.

Kind regards

Roman

Thumbnail of user doloress111
1 review
2 helpful votes
October 7th, 2020

In June I ordered tongs. July I made contact. Sandra said there was a note saying it would be late. August, contact again. Sandra said to be patient. It is October. No product. I sent two emails. No response. I advised Kitchen Niche I was handing it over to my credit card company. WHICH I DID! Then Sandra responded saying no need to contact credit card company, they would return my funds upon request. TOO LATE! Credit Company is handling it.

Thumbnail of user katiep187
1 review
15 helpful votes
July 28th, 2020

I thought this was a great place to find kitchen items but I was wrong. I made an order on May 18 and then received an email May 19 saying my order was "Processing & Packing". I reached out May 29 saying my order hadn't shipped yet and someone named Sandra emailed me back saying new stock was coming in June. I said okay no problem at all. Then on June 24 I reached out again and stock was now expected in July 1st. Then item was expected to be in stock week of July 19. I've had enough and asked for my order to be cancelled and my card refunded. I should've known something was off when I was charged immediately (not a pre-authorization but an actual charge). Let's see if they will issue me my refund in a timely manner.

Thumbnail of user peggya175
1 review
2 helpful votes
February 19th, 2020

I ordered a classic old style hand operated egg beater for our daughter-in-law for Christmas, 2019. When it finally arrived, I was very disappointed to find that it did not live up to the description as it was flimsy, cheaply made and did not turn easily. I ended up giving our daughter-in-law mine because she really wanted one. My efforts to contact them via email on their website and numerous telephone calls have resulted in absolutely nothing.
I told them I'd really like to resolve this and a negative review was the last thing I wanted to do but they obviously do not care.
There has been NO RESPONSE whatsoever from the company. I'm out $36.00 and it would cost me $17.00 to return it.

Thumbnail of user annoyedc28
1 review
9 helpful votes
March 17th, 2020

Placed an order, waited a few weeks, sent multiple emails and left a voicemail; no response to any of them. I think this site must just be up to harvest credit card info - luckily I paid by Paypal, and was able to get my money back when (of course) the store didn't respond to my Paypal dispute.

Thumbnail of user qww1
1 review
0 helpful votes
October 15th, 2020

Kitchenniche sent me 2 incorrect items and I tried contacting them several times to ask for either a refund or return to no avail. I would never buy from them again.

Thumbnail of user daveh643
2 reviews
2 helpful votes
August 30th, 2020

Don't bother ordering from this place. I ordered a pepper mill and it's been almost a month and still nothing. Probably a scammer site. Stay away.

Update: After 8 weeks from ordering I had to contact my credit card to reverse the charges. (It takes 30 days to process) The website wouldn't return my money.

Thumbnail of user joelleb8
1 review
1 helpful vote
September 3rd, 2018

I ordered a coffee tamper on July 23,2018... by August 2 I had not received it so I sent two emails, called numerous time with no answer. I emailed the owner who did not respond. I finally got an email from staff telling me the tamper was now available and they were sending it to me asap. Today is September 3,2018 and I still have not received it! I emailed again and did not get a response. I will NEVER order from this place again. Very upset and frustrated.

Thumbnail of user romank24
Roman K. – KitchenNiche.ca Rep

Hello Joelle, As per the email we sent to you today (as well as last week), your item was shipped to the PO Box you provided us with. It looks like you changed your shipping address after the order had already been processed. No worries though, we have issued a full refund and you can keep the item that was sent to your PO Box at no charge. I apologize for the inconvenience this issue has caused. PS: please check your spam folder as customer service has sent you several emails.

Thumbnail of user dianee97
1 review
0 helpful votes
August 20th, 2019

Ordered a top to a cake pan on the 1st of Aug. Paid extra for shipping. Never received the product. Called and e-mailed them. NO RESPONSE. Took my money from pay pal though.
Diane Esposito
*******@sbcglobal.net

Thumbnail of user donnab463
1 review
0 helpful votes
October 16th, 2018

On June 11,2018, I placed an order for 3 small round butter dishes, and my credit card was charged that same day. Today is October 16th - 4 months later - and I STILL have not received these items. I've left multiple voice mails (no one EVER answers) and sent several emails to Sandra and Roman and received apologies and excuses..., but not the items I ordered. DO NOT order from this company!

Thumbnail of user nancyp116
1 review
0 helpful votes
August 15th, 2019

Been 3 weeks and no product. Doesn't look good! Finally had to order from Amazon and got it in 3 days.

Thumbnail of user rickt169
1 review
0 helpful votes
December 28th, 2019

All around terrible experience. Ordered a tagine Dec 10, no response for over a week, then said shipped, only to receive email 2 days later saying item was damaged and never shipped. I have now had to open dispute with PayPal because seller will not communicate at all. Do not order from this site. My wife didn't get her Christmas present and this has been such a bad experience. Here is the dispute complaint sent to PayPal-I ordered this item December 10th. After waiting over a week and a few unanswered emails, I finally received a note it was shipping out, only to get another email 2 days later stating item was damaged and they would not get new ones until mid January. I at first said I would wait, but after not receiving any communication I have sent 2 emails asking for a full refund. No response has been received. I left many voicemails also. I want a full refund immediately.

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Thumbnail of user romank24
Roman K.
Typically does not respond to reviews

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