Kinguin has a rating of 2.5 stars from 386 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kinguin most frequently mention buyer protection, and credit card problems. Kinguin ranks 1316th among Video Games sites.
This company responds to reviews on average within 12 days
I received the Steam keys I bought today on Kinguin.net. And, it's relatively cheaper than other websites. Thank you! I recommend this website.
Do not trust anything that tells you to use the old automated phone system that Microsoft has deprecated.
I received the Steam keys I bought today on Kinguin.net. And, it's relatively cheaper than other websites. Thank you! I recommend this website.
Products used:
SimplePlanes Steam CD Key
I paid a fair amount for Norton 360 premium 2 year's subscription, i am incredibly happy with the customer service, i had the key and activated after 3 minutes and i think that's great. The price was cheaper than other sellers or the official site. Overall, my experience was great and i look forward buying again from them. Thank you very much.
Super quick delivery time of the access code for the game and the process was super streamlined, not quite sure if all the stuff on the site will be this good because there are different sellers, but my experience was good.
Great reseller. Been a customer for years, easy and quick delivery via email with no complications.
Just now, for the first time in years, a key I bought couldn't be used because it was already redeemed. Within 15 minutes, my support ticket was answered and I got my replacement key.
Couldn't be happier with Kinguin.net.
I have been shopping from Kinguin for many many years now and I have never had any issues. Good prices and good service.
An amazing website for computers operatos softwares and games of Open terminals like linux or ubontu, Windows, Os, Ios, and mac. This bussiness website wll rise up soon like the bull rageing. But collecting personal datas about user is not appreciatables to me...
ONE LOVE.
LOYALITY AND HONESTY IS HERE>
I bought 5 random steam keys for £5, but upon receiving them I changed my mind and wanted a refund (note that I did not redeem the codes). I talked with tech support and in under 10 minutes I received my full refund (minus the buyer protection, but that's in the T&Cs of the service) without any hassle and with great help from Michal. I have been using Kinguin for more than 6 years and I always am extremely happy with their system and support.
Obviously since they sell cheap Windows 10 keys there may be some doubt as I had too, and my key initially seemed to be false. I figured I would at least contact the Kinguin live chat to see what they would say, and what happened over the course of an hour or so was some of the best customer support I've ever seen. I got the same agent twice, Bastian, and not only did he guide me in the right direction and eventually got the key to work, he even did the activation through Microsoft support himself. To go "third party" and help me to that extent was such a relief and I couldn't be more thankful. I'd never heard of Kinguin before but this experience has made me a customer for sure.
The guy that helped me figured out my issue and offered a great solution! I accidentally purchased a game twice due to the website not responding and got charged twice. But they offered to put the second key I got up for resale and then refund me with that money once the key is purchased.
Seamless shopping. Excellent prices. You can shop without fear. Great games for great prices. I love this site.
I didn't have to wait for a long time and operator was very helpful and he solve my issue in a minute
Awesome support, clean look, good prices, easy payment. Gaming couldn't be made easier and cheaper. Insurance iis an option and apreciated on big purchases.
Instant delivery, securely paid, varied selection. 100% rec
Tip for consumers:
Buy krowns
Products used:
PSN
PS card
Have bought many things over the years, 37 to be precize, of all these orders, i have only contacted the support twice, and both time, they helped and resolved the issue within 30 minutes.
Would recommend
Fast, reliable, good deals, good support, interactive site very clear and easy to use. Bought many things from Kinguin and never ever been disappointed
Dear Daniel,
It brings us a lot of joy to know that our hard work is so appreciated!
We are very glad that our site and support meet your expectations. We assure you that we do our best to keep our customers satisfied.
In case of questions, we are always at your disposal!
Best regards,
Margo
UPDATE 23/3/2018
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I've been buying games, gift cards, software keys basically everything from this website constantly for more than a year now and I can't be more satisfied than this! The prices are very cheap and the support agents are extremely friendly, if I was able to rate it again I would give it another 5 starts for sure! Keep up the amazing service Kinguin! Please don't go the way G2A went and ruin this beautiful service!
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I bought many games from Kinguin, and they all got delivered instantly without a delay and without a single problem during checking out!
Awesome service I'd definitely give it more than 5 star if I could.
Note: Just had an issue with an order and it got solved instantly with the LiveChat even without their "Kinguin Buyer Protection", the support agent was extremely friendly I only talked to him for 10 minutes and it felt like he was my friend for a life-time! This was the best support I had my entire life!
Hello Lawchak,
Thank you for the fantastic rating and kind words.
It's great to hear that you like our store so much and keep on coming back.
We're also happy that your issue has been resolved by our team of aces and that this didn't discourage you from our service.
If you ever need any help, be it game recommendation or an issue with your purchase, we're available 24/7 to help out.
Best regards,
Pat
Very happy with this website, they offer good prices and their support is great also! I did multiple orders on it already :)
Its not often that youll get a prob with a key but $#*! happens sometimes and then theres always very good help from their support that solves the prob with you at your side. Kinguin is one of the best.
Dear Marco,
Thank you for sharing your experience! Please accept our apologies for any inconveniences you have experienced with your faulty product. We are glad that the case is already clarified and that our agents were able to offer you a satisfying solution!
We are always ready to assist in case of every problem you encounter with your key, so in case of any future questions or doubts please do not hesitate to contact us on LiveChat or via ticket! We will be glad to assist.
We wish you all the best!
Margo
I've purchased many games and software from the site and have had positive experiences with everything. Even when a couple things I purchased had bad keys, I contacted customer service and in no time they rectified my situation with no further issues. Keep in mind it's a marketplace similar to eBay, so not everyone is legit, but customer service has helped me in the 2 cases when I had a problem, and all the other stuff I purchased worked just fine and I've used the site for a couple years now. I recommend it to anyone looking for a good deal!
Hello Chauncey,
Thank you for the kind words and high rating.
Happy to hear you're satisfied with our store and the level of quality our customer support has shown you. Glad to hear all your issues have been resolved and that you can enjoy all your purchased products.
It's our goal to make sure everyone has access to great games and software, regardless of where they are and they play on.
Be sure to stay up to date on Kinguin news as we're planning to shake things up and make our store an even more interesting place on the Internet.
Stay awesome and game on!
Best regards,
Pat
Every key that i've bought has been valid and been delivered almost instantly. It's also a great site for selling your game keys, the support is always helpful and quick to answer your questions.
I had an issue with my windows activation key and had a live customer support chat. One of there support staff guided me through the problem and answered my questions clearly.
I recommend this to anyone looking for help with their Kingwin issues. I won't add a "Credibility photo" to make this review seem legit because I'm not sure if the screen shots she asked me to take were sensitive info or not, but I can confirm that I'm not being paid to say this. Only reason I'm posting a review is because the support was especially kind and charming.
Keys are legit and great buying experience so far. Has been purchasing from them for over a year now, everything seems fine and delivery of keys are almost on an instant. Keep it up guys!
Thank you!
For such a small amount of money I got my windows key activated.
The support team was responsive and they actually did the calling and the activation ID. Very unexpected and cool :)
Dear Andrei
Thank you very much for your positive feedback!
It is our top priority to ensure the best quality of the sold products and your opinion has a great value to us!
Should you have any other queries, please contact us anytime. We are at your service 24/7.
Best regards,
Kinguin Customer Service
Best customer service i've ever received, they were extremely patient and helpful! If you are looking for a cheap product key this is 100% the site to get it from! Do not go anywhere else!
Hello,
It is a great pleasure for us to know that you are satisfied with our services and with our support.
We would like to thank you for your positive opinion.
We hope that you will come back very soon!
We are at your disposal.
Best regards,
Margo
So I'm a system builder on the side, and I use OEM keys for Windows quite often. Obviously, its a better price at Kinguin than the Windows store. 9/10 times, I make the purchase, the key works, done. Once, though, I was very glad for their customer support, because one key didn't work. They actually went through the trouble of getting the copy of Win10 phone activated. Always buy the Buyer Protection for that reason.
Had an issue with my key, they were extraordinarily helpful, even contacting Microsoft for me. The customer service was quick, too, and knew exactly what to do
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
Hello Martin,
Thank you for the review and rating.
Always great to see a long time customer be satisfied with our store and support.
We're planning a lot of exciting new things for the future and it's our great hope that it will make you like our store even more.
Stay awesome and game on!
Best regards,
Pat