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Do not trust anything that tells you to use the old automated phone system that Microsoft has deprecated.
Tip for consumers:
They tried to offer in store credit, I asked Chime to do a chargeback.
Products used:
Original Microsoft store purchase.
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It's very likely you will get used or invalid keys from them, while they just give excuses to...
Hello,
We are sorry to hear about the issue you experienced.
To help you, we need some additional information.
Could you please provide us with the order number for this case?
We are looking forward to your response.
Kind regards,
Weronika