Kinguin has a rating of 2.49 stars from 386 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kinguin most frequently mention buyer protection, and credit card problems. Kinguin ranks 255th among Video Games Other sites.
This company responds to reviews on average within 13 days
I received the Steam keys I bought today on Kinguin.net. And, it's relatively cheaper than other websites. Thank you! I recommend this website.
Do not trust anything that tells you to use the old automated phone system that Microsoft has deprecated.
Make sure that the seller is certified and you won't be disappointed. I bought a Project Zomboid key and I got it instantly. I would recommend reading the reviews on the seller not on the site itself.
Tip for consumers:
Make sure to check the seller information and if the deal is too good to be true, it is.
Products used:
Video Game
Prices are great. Had a Win Key come up invalid. But easily the most competent, articulate and patient CS I've had in a while.
I've had really good customer service, money back even though sometimes i didn't have the buyer protection which makes Kinguin an awesome company!
They gave me discounts everytime i asked, the maximum was 5% but i don't complain. I've been a long customer for Kinguin and i don't think i will change sometimes soon.
I've never had problems with used codes or unexistent codes.
As a key distributor, it is inevitable that there will be a few issues on occasion with purchases. However every time I have had one, as a buyer or seller, the support team have been polite and very responsive to my issues!
Really really good support team that twice helped me solve license key issues.
Kinguin is a cheap(ish) way to get the software you need, just make sure you have some time for troubleshooting.
Initially I was sceptical about this company providing game keys for very low prices, but since we're talking about a few Euro's here I figured I'd just take the risk.
I was hardly surprised when the key I got was already used. I figured this was just another scam company, but decided to fill out a ticket and contact support anyway.
To my surprise, the live support chat was both quick and extremely helpful. I got a new key in minutes that worked. The support person even waited for me to get the new key and activate it to make 100% sure the new key did actually work.
All in all, I'm a happy customer that would certainly recommend this company.
The issue stands from the point that no one bothers to leave a review only if it's a bad one.
A lot of the reviews basically are complaints. Those are not reviews by the way, and this isn't either.
I bought a LOT of games and only got fooled once, but it was already sketchy so i didn't complain.
Victor Vran was incredibly cheap, and so i got burned, but other than that, they were always 100%.
Always buy from trusted users inside the website. Always.
Charging insurance on purchases is a little dodgy, but if anything does go wrong support is quick to sort it out and make sure you have a positive outcome.
This site is somewhat similiar to G2A, except it looks like a scam the first time you see it. However, it isn't as bad as I thought. There are some solid deals on various games and you can really save a good ammount of cash and play your favorite games.
I think they will get better. The payment options, variety of the goods and bonuses are much better than g2a provides. Definitely will deal with them more.
The key activation progress was a bit unorthodox and complicated. I wish they had included a stepbystep guide in the recipe but i contacted the support (chat 24/7) and he helped me with the steps in a maner of seconds. It worked fine but uneccesary complicated imo. Still it was super sheep and i would defenitly recomend using them and if ther is any hickup they are happy to help instantly. GREAT service. SOMEWHAT COMFUSING modusoperandi
Dear Janne,
Thank you for sharing your experience regarding the purchase on our store!
We are very glad that the issue is already resolved. We are sorry that the process of resolution is not easier, however unfortunately it does not depend on us. The issue results from the activation servers unavailability and thanks to alternative activation method we are able to activate the license so fast.
We hope that the issue will not appear again and that this situation will not discourage you from purchasing on our site again!
With the best regards,
Margo
This site seems like a scam at first glance but it isn't. Bought from it twice and wasn't disappointed. They have some solid deals on various video games. Will probably buy from them again.
Always when i had problem i contacted customer support and they were very happy to help me. Overall i really enjoy their proffesionalism.
The sellers on there website can almost always be trusted, and even though fees don't make me that happy, I get it.
Tip for consumers:
Try getting daily crowns, you might be able to get a game during the CFW
Products used:
Video game keys
I had an issue with a 3rd party seller, and the support staff has worked very hard to get the situation resolved.
I bought the game but only got an email from PayPal, and nothing else. I contacted support, and i was able to get it in under 2 minutes! Amazing support.
Hello,
Thank you very much for your positive review.
The satisfaction of our customers is a top priority for us, therefore we are happy to hear you've enjoyed our service. Feel free to contact us anytime you have questions or requests. We are always here to help you.
Kind regards,
Nataliia
I had some problems with the transaction I authorized in that the cd-key had already been used and Kinguin wanted me to go to their vendor for recourse, rather than through them. I was persistent and didn't have an account with their vendor, and Kinguin eventually refunded my money. I'm not pleased with the transaction as I didn't acquire what I'd purchased, but I'm no longer displeased because my money was refunded.
Dear Michael,
Thank you for leaving your opinion! It means a lot to us.
We would like to apologise for the inconveniences you experienced during the case resolution. In order to review the case again and check the possible solutions we would like to ask you to provide us with the order number.
We hope to be able to clarify all the doubts.
We look forward to you reply.
Best regards,
Margo
Twice purchases for Windows10.
There were key number problems,
BUT very active and quick customer service helped me to resolve the problems~!
There maybe problems. But that will be fixed by Kinguin soon~!
Satisfied~@!
Dear Sanghyun,
Thank you for sharing your experience.
We're happy to hear that our Customer Service Team managed to help you resolve your problems. We do our best to prevent the problems from happening by thoroughly verifying the keys, but sadly mistakes do happen. That's why we are there for you around the clock.
Should you ever need our assistance again, or simply in case of doubts or questions, feel free to contact us again.
Best regards,
Grzegorz
Ordered plenty of games to Steam from there as they are cheaper. Has worked flawlessly. The buyer has to take a bit of care to see that the game really is available in Steam and remove the one extra cost purchase protection cost (~1). Other than that no complaints.
I was looking for cheap cd keys and wasn't sure if this site is reliable or not, so I bought a cheap one and it worked. I will keep buying.
I had an issue with a scammer seller, now solved thanks to the customer service. I had issue in the past too, all solved without a problem. Thank you kinguin for real!
They are having good offers for nice prides.
Also they help you, if your product key is from the wrong game.
Hugo the person who answer me was very kind and patient, i was confused because i think i was doing things correctly but hugo was right, i was wrong so now im waiting for a solution to my problem
Hello Tomas,
Thanks for writing a review and rating our store.
We hope that your issue has been resolved and we're happy to hear that Hugo was such great help.
Of course, remember that should you ever need additional assistance our team is at your disposal 24/7.
Best regards,
Pat
They reply to queries within a day and have a live chat and remote desktop service where they get things sorted quickly.
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
Hello there!
Thank you for taking the time to write a review, the high rating is appreciated as well.
We're happy to hear that we were able to provide such high quality of service to you and that your issue has been resolved.
Of course, if you have any suggestions on how we can further improve or have some questions for us, we're at your disposal 24/7 on LiveChat.
Best regards,
Pat