• Kinguin

Kinguin

Overview

Kinguin has a rating of 2.49 stars from 386 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kinguin most frequently mention buyer protection, and credit card problems. Kinguin ranks 255th among Video Games Other sites.

  • Service
    64
  • Value
    61
  • Shipping
    38
  • Returns
    50
  • Quality
    55

This company responds to reviews on average within 13 days

Positive reviews (last 12 months): 11.1%
Positive
2
Neutral
2
Negative
14
50
See all photos

What reviewers want you to know

Positive highlights

  • Great prices, customer service via chat was awesome.

Critical highlights

  • I demanded a refund as this violates their terms and I purchased the buyer protection, they jerked me around for weeks.
How would you rate Kinguin?
Top Positive Review

“I received the Steam keys I bought. I recommend.”

Hish M.
5/4/23

I received the Steam keys I bought today on Kinguin.net. And, it's relatively cheaper than other websites. Thank you! I recommend this website.

Top Critical Review

“Windows 10 Activation Key Scam”

Joseph T.
1/8/24

Do not trust anything that tells you to use the old automated phone system that Microsoft has deprecated.

Reviews (386)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (63) buyer protection (21)
Thumbnail of user anthonys2048
1 review
0 helpful votes
January 13th, 2022

Make sure that the seller is certified and you won't be disappointed. I bought a Project Zomboid key and I got it instantly. I would recommend reading the reviews on the seller not on the site itself.

Tip for consumers:
Make sure to check the seller information and if the deal is too good to be true, it is.

Products used:
Video Game

Service
Value
Shipping
Quality
Thumbnail of user derekr40
1 review
0 helpful votes
March 13th, 2018

Prices are great. Had a Win Key come up invalid. But easily the most competent, articulate and patient CS I've had in a while.

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello there!
Thank you for taking the time to write a review, the high rating is appreciated as well.

We're happy to hear that we were able to provide such high quality of service to you and that your issue has been resolved.
Of course, if you have any suggestions on how we can further improve or have some questions for us, we're at your disposal 24/7 on LiveChat.

Best regards,

Pat

Thumbnail of user robinp157
3 reviews
0 helpful votes
November 19th, 2018

I've had really good customer service, money back even though sometimes i didn't have the buyer protection which makes Kinguin an awesome company!
They gave me discounts everytime i asked, the maximum was 5% but i don't complain. I've been a long customer for Kinguin and i don't think i will change sometimes soon.
I've never had problems with used codes or unexistent codes.

Thumbnail of user dylanl27
1 review
0 helpful votes
January 31st, 2019

As a key distributor, it is inevitable that there will be a few issues on occasion with purchases. However every time I have had one, as a buyer or seller, the support team have been polite and very responsive to my issues!

Thumbnail of user khushg
1 review
0 helpful votes
September 12th, 2018

Really really good support team that twice helped me solve license key issues.

Kinguin is a cheap(ish) way to get the software you need, just make sure you have some time for troubleshooting.

Thumbnail of user robertm1294
1 review
2 helpful votes
November 23rd, 2018

Initially I was sceptical about this company providing game keys for very low prices, but since we're talking about a few Euro's here I figured I'd just take the risk.

I was hardly surprised when the key I got was already used. I figured this was just another scam company, but decided to fill out a ticket and contact support anyway.

To my surprise, the live support chat was both quick and extremely helpful. I got a new key in minutes that worked. The support person even waited for me to get the new key and activate it to make 100% sure the new key did actually work.

All in all, I'm a happy customer that would certainly recommend this company.

Thumbnail of user henk2
1 review
0 helpful votes
September 21st, 2020

The issue stands from the point that no one bothers to leave a review only if it's a bad one.
A lot of the reviews basically are complaints. Those are not reviews by the way, and this isn't either.
I bought a LOT of games and only got fooled once, but it was already sketchy so i didn't complain.
Victor Vran was incredibly cheap, and so i got burned, but other than that, they were always 100%.
Always buy from trusted users inside the website. Always.

Thumbnail of user torrinm
1 review
0 helpful votes
April 30th, 2019

Charging insurance on purchases is a little dodgy, but if anything does go wrong support is quick to sort it out and make sure you have a positive outcome.

Thumbnail of user dominicw27
3 reviews
4 helpful votes
October 18th, 2018

This site is somewhat similiar to G2A, except it looks like a scam the first time you see it. However, it isn't as bad as I thought. There are some solid deals on various games and you can really save a good ammount of cash and play your favorite games.

Thumbnail of user dastanb
1 review
0 helpful votes
October 18th, 2019

I think they will get better. The payment options, variety of the goods and bonuses are much better than g2a provides. Definitely will deal with them more.

Thumbnail of user janneb3
1 review
0 helpful votes
May 27th, 2018

The key activation progress was a bit unorthodox and complicated. I wish they had included a stepbystep guide in the recipe but i contacted the support (chat 24/7) and he helped me with the steps in a maner of seconds. It worked fine but uneccesary complicated imo. Still it was super sheep and i would defenitly recomend using them and if ther is any hickup they are happy to help instantly. GREAT service. SOMEWHAT COMFUSING modusoperandi

Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Janne,
Thank you for sharing your experience regarding the purchase on our store!
We are very glad that the issue is already resolved. We are sorry that the process of resolution is not easier, however unfortunately it does not depend on us. The issue results from the activation servers unavailability and thanks to alternative activation method we are able to activate the license so fast.
We hope that the issue will not appear again and that this situation will not discourage you from purchasing on our site again!
With the best regards,
Margo

Thumbnail of user joshuat87
3 reviews
0 helpful votes
October 17th, 2018

This site seems like a scam at first glance but it isn't. Bought from it twice and wasn't disappointed. They have some solid deals on various video games. Will probably buy from them again.

Thumbnail of user kristiant5
1 review
0 helpful votes
November 28th, 2018

Always when i had problem i contacted customer support and they were very happy to help me. Overall i really enjoy their proffesionalism.

Thumbnail of user maikm12
1 review
0 helpful votes
September 26th, 2019

The sellers on there website can almost always be trusted, and even though fees don't make me that happy, I get it.

Tip for consumers:
Try getting daily crowns, you might be able to get a game during the CFW

Products used:
Video game keys

Service
Value
Shipping
Returns
Quality
Thumbnail of user ceilidhn
1 review
1 helpful vote
May 21st, 2019

I had an issue with a 3rd party seller, and the support staff has worked very hard to get the situation resolved.

Thumbnail of user phillipn14
1 review
0 helpful votes
March 25th, 2018

I bought the game but only got an email from PayPal, and nothing else. I contacted support, and i was able to get it in under 2 minutes! Amazing support.

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,
Thank you very much for your positive review.
The satisfaction of our customers is a top priority for us, therefore we are happy to hear you've enjoyed our service. Feel free to contact us anytime you have questions or requests. We are always here to help you.
Kind regards,
Nataliia

Thumbnail of user michaelf623
1 review
0 helpful votes
December 5th, 2018

I had some problems with the transaction I authorized in that the cd-key had already been used and Kinguin wanted me to go to their vendor for recourse, rather than through them. I was persistent and didn't have an account with their vendor, and Kinguin eventually refunded my money. I'm not pleased with the transaction as I didn't acquire what I'd purchased, but I'm no longer displeased because my money was refunded.

Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Michael,
Thank you for leaving your opinion! It means a lot to us.
We would like to apologise for the inconveniences you experienced during the case resolution. In order to review the case again and check the possible solutions we would like to ask you to provide us with the order number.
We hope to be able to clarify all the doubts.
We look forward to you reply.
Best regards,
Margo

Thumbnail of user benjaminj63
1 review
0 helpful votes
November 24th, 2019

I absolutely love the universal sizing! It has never let me down and has always worked for me. Brilliant!

Thumbnail of user sanghyunc
1 review
0 helpful votes
June 3rd, 2018

Twice purchases for Windows10.

There were key number problems,

BUT very active and quick customer service helped me to resolve the problems~!

There maybe problems. But that will be fixed by Kinguin soon~!

Satisfied~@!

Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Sanghyun,

Thank you for sharing your experience.

We're happy to hear that our Customer Service Team managed to help you resolve your problems. We do our best to prevent the problems from happening by thoroughly verifying the keys, but sadly mistakes do happen. That's why we are there for you around the clock.

Should you ever need our assistance again, or simply in case of doubts or questions, feel free to contact us again.

Best regards,

Grzegorz

Thumbnail of user laurii
11 reviews
10 helpful votes
February 13th, 2016

Ordered plenty of games to Steam from there as they are cheaper. Has worked flawlessly. The buyer has to take a bit of care to see that the game really is available in Steam and remove the one extra cost purchase protection cost (~1). Other than that no complaints.

Thumbnail of user simonc71
4 reviews
6 helpful votes
November 22nd, 2016

I was looking for cheap cd keys and wasn't sure if this site is reliable or not, so I bought a cheap one and it worked. I will keep buying.

Thumbnail of user ranak10
2 reviews
1 helpful vote
April 2nd, 2019

I had an issue with a scammer seller, now solved thanks to the customer service. I had issue in the past too, all solved without a problem. Thank you kinguin for real!

Thumbnail of user matics9
1 review
0 helpful votes
October 1st, 2018

They are having good offers for nice prides.
Also they help you, if your product key is from the wrong game.

Thumbnail of user tomasd22
1 review
0 helpful votes
March 9th, 2018

Hugo the person who answer me was very kind and patient, i was confused because i think i was doing things correctly but hugo was right, i was wrong so now im waiting for a solution to my problem

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello Tomas,

Thanks for writing a review and rating our store.

We hope that your issue has been resolved and we're happy to hear that Hugo was such great help.
Of course, remember that should you ever need additional assistance our team is at your disposal 24/7.

Best regards,

Pat

Thumbnail of user karstenr1
1 review
0 helpful votes
August 30th, 2018

They reply to queries within a day and have a live chat and remote desktop service where they get things sorted quickly.

Sitejabber for Business

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From the business

Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.

Company Representative

Thumbnail of user johns1767
John S.
Typically responds within 13 days

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