They solved my problem within half an hour. I'am grateful for customer service like this. Very kind perosnal and they are very helpful and undestanding
I placed an order about 24 hours ago and it has been proccessing since, I opened a support ticket and i have not received any sort of response at all, Its as if they dont care.
I was told it would only take up to 15 minutes for my key to be generated so i feel as if this site is a scam
S6BY7XK14RG this is my order key and I am looking for a refund or access to the bitskin keys i bought
Support Ticket ID: QOF-*******
Hello,
We are very sorry to hear about the issue you encountered. Despite increased traffic, our Verification Team always tries to reach every customer as soon as possible.
Please be informed, that the matter has been already resolved and we issued a refund for the order in question. Additionally, after a successful verification process, we dispatched another order that you contacted us about through our ticketing system. Your ticket has been updated as well. Please, check it in your free time.
Best regards,
Garfield
I recommend Kinguin it's nice and easy to navigate through, I brought a few key and only had trouble once, I had a key issue and the support staff was really quick, nice and professional.
Got wrong key unable to cancel the order...
Last time I bought a game from them.
And now Im just filling out the words.
Hello,
Thank you for your feedback.
We would like to assure you that we will do our best to help you with that issue.
Please provide us with your order number - we will check it and contact you in order to resolve the problem.
You can also contact us on LiveChat, we are available 24/7, ready to help!
Best regards,
Margo
Had to confirm my identity by sending ID when I used CRYPTO CURRENCY PAYMENT
BULL$#*!, no further explanation from support agent. No details were provided
Dear Clinton,
Thank you for sharing a few words regarding your latest purchase.
We would like to point out that like many stores, in some cases we have to verify some details before an order is completed.
That is done to prevent any form of fraud against your account, we value our customer's security quite highly.
Cryptocurrency is treated by us as simply another payment method and that is why in some cases, verification occurs.
It is our hope that this answers your questions and that perhaps you will visit Kinguin again in the future.
Should you have any further questions, remember that we're at your disposal 24/7, be it through the ticket system as well as LiveChat.
Best regards,
Pat
They were pretty useful when it came to support, I haven't buy product yet, but with support like that, the top ten website ;)
Just great, picked FIFA 18 at a very low price, got my key in less than a minute and everything worked perfectly. Will order something else for sure!
I like it very much. Comfortable, fast, and very helpful page if you want to buy, or sell your game. Also great discounts!
Been using this site for years to buy and sell keys. Never had any issues. The support is also very good and helpful!
I've bought 3 licenses, 2 for MS product and 1 for a game. Good efficient transaction. Online help / chat was also very prompt.
Hello Mohamad,
Thank you for the comment and rating.
It's a pleasure to provide high-quality service and customer support to great customers like you.
We hope that you will visit us in the future to see how we constantly change and improve.
Best regards,
Pat
Worst experience ever! I tried several keys and nothing works on it. Save you money and buy a real key from anywhere else!
Hello Joe,
Please accept our most sincere apologies for the situation.
Could you please send us your order/ticket ID to take care of the case asap and proceed with the refund?
Kind regards,
Virgie
I made lot of buys in this page with no problem and a very fast delivery. Good place to buy and nice prices.
I had lost my old Kinguin account and they helped me to get it back. Customer service is really friendly fast and nice.
Good prices, support is great. I have never have a problem and mainly it's really the most trustworthy site at least for games...
Just no words, he was very kind, clear and helped me out very well. Now i dont get why i need to enter at least 100 characters. Is this enough?
Dear Seth,
Thank you for your kind words, rest assured that what you've written is plenty.
We're happy to hear that you like our store and the service provided. It's our great hope to deliver great games at great prices to awesome customers.
Remember that if you ever need our help, you can contact us either via a ticket message or by coming to LiveChat (available 24/7).
Best regards,
Pat
Good store, was a bit afraid at the start but I m very happy about them. Cool games with good prices.
Dear Many,
Thank you for sharing your positive feedback regarding our store.
We are truly happy to hear that you are satisfied with our service and you've found out it is trustworthy.
In case of any questions or doubts, we are available 24/7.
Kind regards,
Kinguin Customer Service
They are having good offers for nice prides.
Also they help you, if your product key is from the wrong game.
Easy to find great deals and also discount codes are useful. Even the new games are cheaper so will buy again.
Terrible customer service. Key did not work. And no help from them. Don't buy from here. Hidden fees at checkout
Hello Jason,
We are really sorry about any issue you experienced.
Could you please be so kind and provide us with the ticket ID/order number? Our Team will take care of the case right away.
We hope to hear from you soon.
Kind regards
Monika
Customer service was unstoppable to help me with an annoying activation problem, amazing experience, always get the help I need
Overview
Kinguin has a rating of 2.8 stars from 392 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kinguin most frequently mention buyer protection, credit card and steam account. Kinguin ranks 17th among Video Games sites.
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- High Terrace, Central Hong Kong, United States
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michal,
Thank you for the rating and review.
It's fantastic that our team was able to resolve the issue so fast for you. It's our hope that this small inconvenience won't stop you from visiting our store in the future.
We're planning many a great thing for the future and we want all of our customers to check it out.
Should you have any questions or require additional help, we are at your disposal 24/7, also on LiveChat.
Best regards,
Pat