Kinguin

There are some big problems with this site / company. First of all, they are pretty terrible at communication. If you open a support ticket, they email you and tell you to respond to the email with more information -- and then do not respond at all. I finally got online with a chat representative after a 20-minute wait, only to find out you aren't supposed to respond to the email but to update the ticket -- even though the email FROM kinguin said otherwise. They were pretty indignant and rude when I pointed out the issue, basically just declaring "that's why we have the online tickets," and said, "I am not going to argue." Attitude needs adjustment.

The reason I had gotten in touch with them in the first place was that the seller had provided a product key that couldn't be activated online and had to be done by phone.

The final issue with the site is that they don't differentiate between 32- and 64-bit programs.

Ultimately, it's good that I was able to get the program, but would have been happy to pay a little more to avoid the headaches and amount of my time I had to use to get a decent answer to the problem.

I really like using Kinguin. It's safe and reliable, I've never had a problem on this site. Unlike G2A, there is no monthly protection fee that they don't tell you about. I've bought many games, even a Windows 10 key, and I've never had a problem with the keys. If there is any other problem with the site, then I contact the support team and they answer within seconds, and solve the problem as quick as possible. I love this site, I buy more games from Kinguin than I do from Steam now. I highly recommend you buy your games here, but check the prices on Steam as well because when Steam has a sale, it is sometimes cheaper than Kinguin, but usually Kinguin has the cheaper prices. Also, I get the keys instantly in most cases. The longest I've waited is maybe an hour or two for CS: GO skins a while back. I have 43 orders, some are games, some are CS: GO skins, keys and cases, and a few of those bundled keys for $5 or so, along with the Windows 10 key. I also bought some games together so the 43 orders, becomes 50+ games and other purchases. I wouldn't say I'm a Veteran on the site or whatever, but I have used it quite a bit.

Code didn't work for windows, refund was denied. I was tgold that I didnt know how to type the code properly into the field. Used codes from other sites with no issues. This is a scam.

RONAN
BUT YOU CAN ILLEGALLY STEAL MY MONEY

Ben
Alright. I really want to help you Ronan. If you don't want to cooperate with me in this case is there anything else I can help you with?

ronan
I WANT A REFUND
Read

Ben
12:00 pm
And I would like to provide you with one, but unfortunately, I have a proper evidence that your key is indeed not working. If you don't want to provide me with it and there is nothing else I can help you with at the moment I will need to close the LiveChat window.

I purchased a Division Game Key and it was revoked by Ubisoft because it was a fraudulent/stolen key. I contact Kinguin who is now ignoring my Ticket. I also contacted Ubisoft who had this to say:
*******@Ubisoft Support Mar 31,2016 at 09:20 AM EDT I sincerely apologize for the delayed response. We have been extremely busy as of late and are working to answer all of the support cases that are coming in.
The key is valid but has been revoked in the system. We have no information regarding the reason for the revocation. Keys acquired fraudulently are regularly sent to us stating that they need to be revoked in our system, and we are not given individual details on each key that is provided.
We are unable to provide any details regarding the games activation unless you are able to confirm ownership of the Uplay account. You will need to contact the vendor where you purchased the key for additional support.
We recommend purchasing our downloadable PC games directly from the Uplay Shop or from companies who have a digital distribution agreement with Ubisoft as they receive the game files and keys directly from Ubisoft. You will find a full listing of approved digital retail vendors here: https://support.ubi.com/.../approved.../kA*******ekN9CAI
Kinguin is not only faking reputation but is frequently stealing money by selling fraudulent game keys or not delivering at all. Even if you had a successful purchase it's a matter of time before you become a victim. Avoid Kinguin and use verified vendors for game keys.

I would not spend any money with Kinguin; and, I would certainly not expect PayPal to protect your purchase.

The PayPal Resolution Center is WORTHLESS.

PayPal has done absolutely nothing with my case. I purchased a software download from Kinguin that did not work; they sent a code series that would not unlock the download.

Kinguin requested that I stop the dispute process at PayPal for some reason; I would not do as they requested, instead believing that PayPal would do some research. Sadly, I now know that PayPal is a limp noodle, they promise security but do nothing.

A screenshot of the incorrect code was provided. The numbers were confirmed and properly entered; the code was incorrect. PayPal states that the product was delivered? Perhaps PayPal agrees that a code was delivered; yes, however, they missed the fact that the code did not work. I would call this a product that was not delivered.

Luckily, this was a small dollar item; Do Not trust this company to support anything of significant value.

My use of PayPal will decline significantly; there are too many reputable companies in the payment space doing good work.

Purchased Home and Offfice on May 9/23. Key was invalid. They gave me the runaround, asked for a refund but got no response. Stay away from Kinguin!

I've received a key which did not work (said it was already in use) and kinguin has refused to issue a refund. I paid over $40!