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Kinguin Reviews Summary
The company has garnered mixed feedback, with customers appreciating the competitive pricing and occasional positive experiences with customer support. However, a significant number of reviews highlight serious concerns regarding unreliable product keys, delayed deliveries, and a lack of responsive customer service. Many customers reported difficulties in resolving issues, including unresponsive merchants and inadequate support from the company itself, leading to frustrations over refunds and invalid purchases. Overall, while some customers express satisfaction with their transactions, the prevailing sentiment indicates a need for improved customer service and clearer communication to enhance trust and reliability.
This summary is generated by AI, based on text from customer reviews
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Awesome support, clean look, good prices, easy payment. Gaming couldn't be made easier and cheaper. Insurance iis an option and apreciated on big purchases.
Instant delivery, securely paid, varied selection. 100% rec
All the keys are delivered very fast and any issues are quickly resolved if you reach out the support team.
Have been buying steam games for a year now, great service and instant delivery. Pleasure to buy from Kinguin.
DO NOT WASTE YOUR MONEY!
My Windows 10 Pro key does not work. I reinstalled a fresh version of Windows and it will not accept the key. There is no option to activate by phone as is stated in the instructions. There is no customer service, only a computer to chat with that does not understand the problem. DO NOT WASTE YOUR MONEY!
As a key distributor, it is inevitable that there will be a few issues on occasion with purchases. However every time I have had one, as a buyer or seller, the support team have been polite and very responsive to my issues!
I purchased the XBOX Live 3 month subscription. Had a problem with confirming my email address because Paypal's email was different than the one listed on account info. Contacted the live chat and problem was resolved.The code works! Thanks so much
I'm starting on the page, and the support provided is excellent. I hope to take this page very well.
24/7 chat and people in it are so nice!
Cheap prices and verified merchants. And if something goes wrong, dont forget about the 24/7 support haha.
Had a problem, but it got solved quickly and easily. Very satisfied with both the prices and the post purchase service.
I had to confirm my account and it was absolutely fast. Within a minute I got helped and another minute later the verification was done.
Fast buy and payments for games as well. Su-per!
Very fast and polite rep. Live chat request answered late at night, issue resolved almost instantly.
Bought Win10 software, got a code says it's already used. Total Scam.
The rep was very rude too. Don't use it.
Hello,
Thank you for sharing your opinion!
We would like to apologize for the inconveniences you might have experienced in regard to the key activation issue and our customer support.
Since we cannot find your order or account, we would like to ask you to provide us with it or contact us again on LiveChat. We will review the case once again and check what we can do to help.
We hope that the case will be clarified soon.
We look forward to hearing from you!
Best regards,
Margo
There are too many factor that Kinguin is the best and is best marketplace for digital products.
- 24/7 Live Chat / Ticket Support
- Instant Delivery of digital products
- Lower prices
- Low fees
- Protected and if you haven't bought protection
I really like using Kinguin. It's safe and reliable, I've never had a problem on this site. Unlike G2A, there is no monthly protection fee that they don't tell you about. I've bought many games, even a Windows 10 key, and I've never had a problem with the keys. If there is any other problem with the site, then I contact the support team and they answer within seconds, and solve the problem as quick as possible. I love this site, I buy more games from Kinguin than I do from Steam now. I highly recommend you buy your games here, but check the prices on Steam as well because when Steam has a sale, it is sometimes cheaper than Kinguin, but usually Kinguin has the cheaper prices. Also, I get the keys instantly in most cases. The longest I've waited is maybe an hour or two for CS: GO skins a while back. I have 43 orders, some are games, some are CS: GO skins, keys and cases, and a few of those bundled keys for $5 or so, along with the Windows 10 key. I also bought some games together so the 43 orders, becomes 50+ games and other purchases. I wouldn't say I'm a Veteran on the site or whatever, but I have used it quite a bit.
I had a problem with activation of Windows 10 Home and Microsoft Croatia was closed for the day. I have contacted Kinguin on LiveChat and support person acquired Confirmation ID for me in no time.
I didn't have to wait for a long time and operator was very helpful and he solve my issue in a minute
I ordered 2 games, and thought I hadn't bought it in the right region. 10 minutes later, with a live chat, and it was solved.
I got Microsoft office and the key didn't work. It took the 10-20 minutes but they replaced my code with a working code!
Bartomiej was the best cust service rep I ever worked with, very very patient, and helpful beyond expectations outstanding job! I had activation issues with win 10 and he very patiently helped me instead of sending me on my own, I will use Kingun again!
I ordered a windows licence, and had some issues to activate it. 15 minutes later, with the live chat, and it was solved!
They deserve their 5*, you have to take the "insurance" just to be sure, but it is a no brainer!
From the business
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello!
We're very sorry that you are displeased with your purchase. Please rest assured that our LiveChat is available 24/7 and our Agents will be always ready to assist you. If you have an issue with a Windows key, and you wish to be transferred to a human assistant from the bot conversation, please simply type "transfer".
Please also provide us with your order number, so that we could look into the issue for you.
In case of any questions, please feel free to contact us again anytime.
Kind regards,
Pola