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Kinguin Reviews Summary
The company has garnered mixed feedback, with customers appreciating the competitive pricing and occasional positive experiences with customer support. However, a significant number of reviews highlight serious concerns regarding unreliable product keys, delayed deliveries, and a lack of responsive customer service. Many customers reported difficulties in resolving issues, including unresponsive merchants and inadequate support from the company itself, leading to frustrations over refunds and invalid purchases. Overall, while some customers express satisfaction with their transactions, the prevailing sentiment indicates a need for improved customer service and clearer communication to enhance trust and reliability.
This summary is generated by AI, based on text from customer reviews
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The sellers on there website can almost always be trusted, and even though fees don't make me that happy, I get it.
I am glad i watch YouTube or else i would have never known of Kinguin deals on key-codes. I got Win10 home for a third the price and no problems so far. Nice job Kinguin, and it is all 100% quarrateed. For a very small fee. Can't go wrong.
Good site. Many keys, gift cards, wallets and other products. Some time it will need some time to deliver key, but always everything is good.
Have been buying for over 4 years now. Have never had problems and when a merchant did sell a used key to me customer service fixed the problem. There are also many giveaways. Worth checking out.
Not a good experience. The extra, premium Buyer protection was purchased but useless. We *completely* followed their demands (screenshot after screenshot provided, etc.) but Kinguin refused even a partial refund. We are hoping to never do business with Kinguin in the future.
Also, we submitted 6 positive reviews and 1 negative review regarding various purchases. All of our positive reviews were published, but our single, negative review was marked as "Not Approved" in their site and was not published.
Disappointed with you Kinguin :/
This site has the best digital games, both free and they also deliver fast. They also have insurance for your purchases
I had ordered a buy and play season pass. Long story short I got a code that was already registered to someone else account. I contacted customer support and they told me they could offer me a refund if I provided screenshots of it not working in email. I added full proof with screenshots yet they continue to say it works, when it doesn't. Ive ordered before from this company twice and I know what would work and this didn't. They also felt like threatening me in email to cancel my PayPal case for the expired/used code with their "legal department" to cancel it, and were super unhelpful in general. They denied me a refund for the bad code several times even with proof of full screenshots of the codes not working. Beware of this company selling fake/used codes there will be no way to get your money back unless you charge back with your bank.
Hello,
We are very sorry to hear about your issue.
Rest assured that our support team will do it’s best to help you!. Unfortunately, we weren't able to find your account in our store. Therefore we would like to ask if you could provide us with your order/ticket number?
We remain at your service 24/7.
Kind regards,
Minia
They act like scammer's, my balance is frozen from 4 months, after you sell a game they keep the money for 2 months and then the withdraw process will take another 2 months
I made lot of buys in this page with no problem and a very fast delivery. Good place to buy and nice prices.
It was fast and easy! Even normal paysafecards are accepted! I got my order in under one minute! I first doesn't thought that this is legit but I was wrong! In intent you can find many promo codes and safe a few % per order!
10/10 will use again!
I even told many friends to use this side!
It wasnt a Bot-Support, it was a Live-Support.
No usual Questions, Text, like that.
The support, that i got, the waiting time, totaly normal, faster then other live-support sides.
But the supporter helps me a lot, he was nice, fast, no usual questions, answers, all that. He give me tips and also hints to look on the side where i can find them. One of the best Supports.
Exellent
I always get near instant delivery, and I have never experienced any problems.
I from now on only use kingwin when looking to by any new games and softawe
In general, All sellers can be trusted(With good evaluation), the site is reliable and the support is very cool. I will make more purchases on the website.
Thanks kinguin and allkeyshop
I had an issue with a 3rd party seller, and the support staff has worked very hard to get the situation resolved.
I have used them for over 4 years, only twice I had issues with my keys on Windows and Office. The chat support agent was able to verify the situation and fixed the problem by refunding me the money, which I used again to get another key. You have to let them help you, and do what they say. I do not have many keys but they are willing to help. If you are legit, they are legit with you too!.
The keys are hit and miss, but if you miss you're out the money. The activation method of calling doesn't work, and the method of getting screenshots from a chat session with MS support is no longer even offered, so your SOL. Save your time and money and just buy a real key. This is a busy
Hello Nick,
Thank you for your honest review even if it is negative.
We are really sorry to hear that you are not able to activate the system with the key we sent. Our Team will do their best to help you to solve the issue. Could you please provide us with the ticket ID/order number, we will contact you regarding the case.
Kind regards
Monika
Terrible customer service. Key did not work. And no help from them. Don't buy from here. Hidden fees at checkout
Hello Jason,
We are really sorry about any issue you experienced.
Could you please be so kind and provide us with the ticket ID/order number? Our Team will take care of the case right away.
We hope to hear from you soon.
Kind regards
Monika
Charging insurance on purchases is a little dodgy, but if anything does go wrong support is quick to sort it out and make sure you have a positive outcome.
I've bought around 25 products on this site and I was never disappointed.
I contact the support two times for a key non-activation and it was able to help me under 48 hours. It wasn't a fake key or an used one, it was a miss-reading from my part.
Great site for purchase of ps network card. Fast delivery and safe purchase.
Reccomend this site for daily use and purschases.
From the business
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We are really sorry to hear that you feel that way.
Could you please provide us with the ticket ID or order number that you referring to?
We are looking forward to your reply,
Monika