Not a good experience. The extra, premium Buyer protection was purchased but useless. We *completely* followed their demands (screenshot after screenshot provided, etc.) but Kinguin refused even a partial refund. We are hoping to never do business with Kinguin in the future.
Also, we submitted 6 positive reviews and 1 negative review regarding various purchases. All of our positive reviews were published, but our single, negative review was marked as "Not Approved" in their site and was not published.
Disappointed with you Kinguin :/