Kinguin

Bought an assassins creed for 65 euro's…
Bought an assassins creed shadows for 65 euro's for my xbox series x, code was already redeemed when i told them this my case was just ignored and i still got no reaction. They literally sold me a useless key. They make it sound like it was my fault "Based on our understanding, the key in question has worked as intended, so we cannot consider the product defective and, therefore, are unable to issue a refund." THIS IS FALLS THEY KEY WAS USED BY SOMEONE ELSE THEY SOLD ME A USED KEY I GOT NOTHING WHEN I PUT THE CODE XBOX TOLD ME THEY KEY WAS USED BY SOMEONE ELSE They lie about it being used, with an used key, the key was USED before i bought. I have the proof DO NOT BUY FROM THIS SITE IT SELLS USED KEYS AND THAN LIE ABOUT IT. "Our investigation, conducted in collaboration with Xbox" THEY KEEP LYING... Xbox doesn't help anyone investigate anything... and it was a key already redeemed so when they say it was redeemed as expected it means by SOMEONE ELSE, THEY SOLD ME A USED CARD... DO NOT BUY FROM THIS SCAM WEBSITE. Will fight this in court already contacted my credit card conpany for fraud. "Since the key was used after your purchase" NOT TRUE... SCAM SITE DO NOT BUY!\ I have contacted xbox time that i bought the game 22:53 Xbox tells me it was used HOURS before... As everyone can see they have been LYING. I have started my legal case! Here is xbox true investigation:
"I can see that this code was redeemed a few hours before the time you just purchased it." SAVE YOUR MONEY DON't BUY IT FROM THIS WEBSIT

My money is gone and i do not have anything recieved, my order is canceled and I have not heard 14 Hours from Kinguin. They told me it takes 24 H for an answer but this is not acceptable they have a huge Fee for their 24/7 Service and that service is absolutly shxt so i am never buying from this website again just use G2A

I bought a steam account with a key inside (black mith wukong-order SX466AA5C160) after 2 weeks it was taken away, I can't log in anymore, they changed email and password probably via recovery email, the support is useless (probably bots) in 3 weeks and about twenty messages they asked me the same 2 things several times, only wasting time but not solving anything,
They are on the side of the thieving merchant, obviously it is convenient for both of them to resell the same account many times.
Do not buy steam accounts if you also do not want to waste money and time with the support.

Purchased Monster Hunter: World from Kinguin with no problem, however for its expansion DLC Monster Hunter: World Iceborne which I bought from the seller USA Software and Games the activation of the key results in an error saying it is not available in my region despite the page specifically saying that the key is not region locked.

Tried contacting the merchant and have not received a reply. Trying to contact costumer support as well.

Vreselijke klantenservice.
Je zou bijna denken dat het chatbots zijn. Ja werkelijk waar...nog nooit zo'n achterlijke antwoorden terug gekregen.
This is 1 of them...

Dear Customer,
Thank you for writing us back.
We appreciate your effort in providing us the requested screenshots.
Based on the provided evidence, your Xbox Game Pass will expire on March 19,2025. The key was activated January 17,2025 a few days after purchase, that's about 3 months.
It appears that the product was delivered as advertised.
We hope this clarifies your concern. If you're still in need of our further assistance, please don't hesitate to contact us back.
Kind regards,
Lei

Dear Lei,
I am getting really frustrated about your lack of service and support.
Really? Activated on January 17 and valid until March 19 is about 3 months?
Do you have some kind of dyscalculia disorder?
If you want, you can hire my son of 11 in your company. He's really good in mathematics. It would be really helpful in your organisation and I am pretty sure you'll get let less frustrated customers.
It's really time for some very decent response and solution.
I'm keeping some screenshots from this miserable support and I will not hesitate to post on different websites if a lack of support remains.
Best regards
Jan

Dear Customer,
Thank you for waiting.
Upon checking, this key was used successfully on January 17,2025, a few days after you purchased it.
Kind regards,
Miyuki...etc ECHT WAAR ONGELOOFLIJK DEBIEL DEZE HELPDESK

Ordered black ops 6 through alter gift, well worst possible option ever, DO NOT TRUST THIS. Firstly, the merchant promises he will send the game after 72 hours after purchase. So I added the Battle.net ID of the merchant.

After 72 hours, I messaged the merchant my order ID. Suddenly, he says it will take 92 hours. After all that he says yeah I can't send the game because I reached the gift limits. Just wait another extra day and I will send it to you tomorrow.

You can apply for a refund, I will give back your money instantly. Now guess what, he suddenly went offline or blocked me. Neither did I get my refund or my game.
I tried to contact Kinguin with the live chat, well no real person with only bull$#*! responses without any solution or anything to refund my money back or get another key. Submitted a ticket with no response. Submitted a ticket to complain about the merchant also no response.

Should I take legal actions?

I bought an office key for mac and it was claimed by someone, most likely the merchant, before I could use it. Kinguin customer support took around 10 days to finally resolve the claim and they say since the key was claimed after purchase, it must be my fault. They work with shady merchants so be careful buying from them as Kinguin will do nothing to help you. Kinguin might look cheap but if you run into any problems, they will screw you over.

Information about region is to less visible. And you cant return keys,

I've got answer from kinguin support but it's only for good PR because never after answer me. Blame you kinguin.
I don't recommend for anyone.

Email was hacked and the hacker used it to sign up to kinguin.net and go on a shopping spree, wanna guess why they used this site. Well apparently according to customer service this site is not responsible for anything on this site. If you are a scammer or thief then this site is a haven for you with no consequences. Naturally that means I was not refunded.

Hey fellow gamers,

I've run into a major issue on Kinguin and need your input. Despite having a clear purchase history on both the Kinguin site and PayPal, most of my acquired keys—over 100 of them—are mysteriously missing from my account. 🎮😟

Currently, only two or three are visible, and it's got me seriously concerned. Has anyone else experienced this?

I've reached out to Kinguin Support for help, but in the meantime, I wanted to give you all a heads up. Check your accounts, folks! If you've encountered something similar or have any advice, let me know.

Gaming community, unite! 🚨🎮 Let's help each other out.

Cheers,

Despite claiming certain merchants have great standing you cannot add a review to them nor view others. I bought to copies for me and a friend and had it bot sniped seconds after purchase so I couldn't refund or anything. Used to trust the site but it seems as they don't care about customers views or experience.

It's very likely you will get used or invalid keys from them, while they just give excuses to deny the problem. Don't risk your hard earned money and choose a reliable seller like fanatical, gmg or simply buy from Steam on sales.

Avoid! They have poor customer services and refused a refund on a code that wasn't redeemed as unable to answer my queries about this. Google the company, as there is plenty on the net regarding similar experiences

They sold me a key that had already been used, with no refund. First purchase from this site and I was immediately scammed.
Looking at all of the other reviews it seems buying on this site is a real gamble, with the chances of actually getting what you pay for becoming increasingly unlikely recently.
Will never give these people my money again, and wouldn't advise anybody else to trust them either.

Well, well, well... Ordered a game, all pumped up, ready to dive into a new world within 2 hours. Guess what? 20 hours later, I'm still waiting! I started imagining their digital delivery system involves a pigeon wearing VR goggles, getting distracted by digital breadcrumbs. By the time I got the game, I'd already created a whole backstory for this pixelated pigeon and its misadventures! On the bright side, once I finally got to play, the game was worth the wait. But seriously, if you're offering a 2-hour delivery, make sure it doesn't turn into a 20-hour epic saga of its own. Pro tip: Maybe train the pigeon to avoid the Matrix? Game on, but remember, time flies... unless it's a digital pigeon.

I had purchased Windows 11 key from Kinguin team and out of one fine day it stopped working. I raised a support ticket with Kinguin and they claim that it has been 1 year since activated and they cannot do anything about it. So buyer please beware buying from this site. The may stop working one day and we will not be getting any kind of support from this Kinguin team.

Kinguin Order ID: LHVNK7AVT1W

I've had some questions or mix-ups while using Kinguin. The customer support chat was more polite than I expected. They solved my issues relating to coupon codes and offer listings. Thank you particularly to Margo. I'm a happily returning customer.

They messed up my currency and that made the item more expensive than if i bought it from the original store. Customer service didn't do anything to help me. Will not return

I paid a fair amount for Norton 360 premium 2 year's subscription, i am incredibly happy with the customer service, i had the key and activated after 3 minutes and i think that's great. The price was cheaper than other sellers or the official site. Overall, my experience was great and i look forward buying again from them. Thank you very much.

I purchased a steam key on kinguin.net. It was stated to be invalid in the steam app. I have contacted kinguin numerous times and have received no response at all. So, I am effectively out this money - there is no recourse. I have had to dispute at paypal and with my credit card. My recommendation is to avoid this site if you value your time and if you don't want to enter into a long dispute process. This business is unreliable and sells invalid items. Zero stars. Avoid this site.

UPDATE: 12/30/20 - received refund. However, this was only after a lot of time and effort spent starting on 12/17. If the site would communicate more promptly a lot of the negative experience could be improved.