KingSize Direct

I've placed four orders with kingsize. All four were great! This is not Nieman Marcus! It's great clothes for big guys. You get more than what you pay for. Not sure why so much negativity.

King size Is A Horrible Site To Order From. I Ordered A Shirt In January Of 2021 And Haven't Recieved It. They Sent Me Out 2 Affidavits That I Never Recieved! I Spoke 2 Supervisor And He Said He Needed My Signature For A Refund. Basically They Are Liars And Thieves! They Want Me To Wait Another 10 Days For Affidavit. I Have Waited Almost 2 Months. This Is Ridiculous. They Emailed Me This Affidavit And I Have No Way To Print It. That's Why I Needed It Mailed! They Won't Get My Business Anymore That's For Sure. Horrible Company And Horrible Customer Service. Highly Pissed At This Company.

That should tell you that you are in for a BAD experience.
They do not care about your issues or your time.
They are only interested in selling you more products.

I have been using Kingsize direct for a few years now. And they never have been a top notch company. I ordered 6 tee shirts on 4/15/2021. Today is 6/3/2021 and I still have not received my order. They advertise these huge sales and flood my mailbox with special deals and if they are in stock, big if, I place an order if I need the product. Anytime I ask about my order I am told to be patient and because of Covid things are sluggish. That is BS, the truth is that this is a feckless company. I am a large human and can not just walk into a store and get 4xl clothing. So I started ordering from Kingsize. Big mistake. Now they are billing me for an order I never received. Way to go Kingsize. I have told customer service to cancel the entire order numerous times and have yet to get an answer that makes sense. I have found that if they ship you something by mistake it's easier to donate it or give it away. So unless they somehow redeem themselves, I am done with Kingsize. I am better off paying the premium of a brick and mortar store where I can get my clothing right then and there and develop a relationship with the staff there and get something that Kingsize has no notion about, it's called SERVICE.

The products are very good, very good quality, but the problem is the shipment, which is very slow, I waited longer than scheduled for my package to arrive.

Say it with me. DO NOT BUY FROM THIS WEBSITE.
First time I purchased a Item it was a belt that took 2 months to get to me, And then this last time I purchased a hoodie for 53 dollars in OCTOBER After I did they said it was out of stock, then it was backordered, then now in December it just happened to get cancelled without me knowing. It was cancelled in November! I have had multiple 1.99 chargers to my bank account and the newest one for 14.95 and I have no idea why. They never returned any of that money or the money that was given back to me for the hoodie I don't have that either. And there is NO WAY to cancel your account I have looked everywhere on the website. Please dont use there website!

I placed an order for a few shirts on marcy 15 got a notice a week later that the order was delayed and would even ship until the 26 of April. Called customer service spent an hour on hold before someone picked up. I explained to the lady on the phone that since it wouldn't ship until the end of April I would like to cancel the order. I was promptly told that the order is in processing and it was impossible to cancel. After about 5 minutes of back and forth with me getting upset and her giving no other explanation to why she couldn't cancel an order that won't ship for another month. I then told her I would just put a stop payment on the card then this how bag tells me they will turn me into collections. So at this point I'm pissed and I asked to talk to a manager. The manager gets on the phone I tell her I'm not understanding this bull $#*! that they can't cancel my order. She immediately tells me to watch my language. To which I said this companies customer service is a crock of $#*!. So she hung up on me furthering my anger. The very next day I get a email from them that half my order has shipped. Imagine the joy I felt. So they will forever be known to me as a big bunch of $#*!s.

Bought SEVERAL ITEMS FROM THE CHRISTMAS CATALOG. IT WAS A S.A. L. E. CATALOG and everything was 50% off! Received bill and was charged full price Called them to get reminbursement and they said I had to specify the 50% off. It was a $#*!ing 50% off CATALOG! Credit card cut up and will NEVER AGAIN order from You! Been a customer for over 20 YEARS and DONE!

This is a sad story heard too many times. Kingsize and their parent company Fullbeauty brands are purchased by Private Equity firms that buy and sell the company multiple times running the company into the ground. Apax Partners likely the final owner of King Size and its parent FullBeauty can barley fill an order. It takes them weeks to ship sometimes month all why trying to blame it on anything they can. It's Moody's score on a downward trajectory for years is now in the basement

The writing is on the wall this company they are ready to go under any time. DO NOT DO BUSINESS KING SIZE or Fullbeauty's lines:

KingSize®, Woman Within®, Catherines®, Roaman's®, Jessica London®, ellos®, swimsuitsforall®, Brylane Home®, and OneStopPlus.com®. You've been warned.

FOR YEARS I HAVE BEEN ORDERING ELASTIC WAIST STONEWASH JEANS... QUALITY AND SERVICE WERE GOOD UNTIL DECEMBER 2018. AT THAT TIME I STARTED RECEIVING INDIGO MATERIAL INSTEAD OF ORDERED STONEWASH MATERIAL. THEY KEEP TELLING ME THE PROBLEM IS FIXED SO I KEEP ORDERING AND THEY KEEP SHIPPING INDIGO INSTEAD OF STONEWASH. SO OUT OF THE 20 +/- PAIRS OF JEANS ORDERED & RETURNED, I GOT ONE PAIR OF STONEWASH. SO I AM STILL CHARGED FOR ALTERATION AND SHIPPING. THE ONE GOOD PAIR I RECEIVED COST ME A BUNDLE. TIME TO TELL KING SIZE GOODBYE AS NO ONE KNOWS HOW TO OER CARES TO FIX A PROBLEM AND TAKE CARE OF A GOOD CUSTOMER.

MORE THAN PISSED OFF!

I get 6X tank tops regular & 7X hoodies regular. Sometimes they have nice sales. You have to pay for shipping no matter how much you spend.

Made a mistake on a shoe order couldn't find my email with order number so I looked up the CS phone number and within a couple minutes I had the code I needed to return item. No wait, no hassle!

Buyer beware! Even if items are not sized properly, they will charge you a $9.99 fee to return 1 item. It took 1 hour on the phone with 3 representatives to recieve no resolution. I am 6'7" and the shirt I ordered came to my knees. Not wanting a dress, I asked for an exception on the return fee due to the sizing issues. Customer Service told me they dislike their policies, don't agree with them and there is nothing they can do about them. They stated they are told to empathize with the customer, keep appologizing but offer no assistance outside of the written return policy which does not take into account why you are returning an item. It would be different if I changed my mind but in this case, the item was unwearable. I chose to pay the $9.99 fee and not do business with them any longer. I also had 2 pairs of shorts on order that were in stock when I ordered them and it has now been 22 days and they have not shipped. I cancelled that order as well and it will be my last order from them.

I have never dealt with a company that is so slow to do anything. I'm pretty sure I could learn to weave fabric and make my own clothing before I received anything I have ordered from these people. And don't let them give you any nonsense about things taking longer to ship because of COVID because I have recently ordered items from the UK that were shipped, made it through customs, and delivered to me in less than a week. I'm STILL waiting on a jacket after almost 3 weeks and where it ships from is LITERALLY a 3 hour drive from me. Furthermore, and to confirm another review, the quality of what you receive does NOT match the ridiculous price tag. Also, I ordered the same shirt in 3 different colors and all the shirts were different sizes (even though all of them were labeled as the same size). There is an obvious lack of quality control when you can order a particular size multiple times and receive different sized items. Don't settle for this company just because you're a bigger guy. You will regret it.

On the phone right now for the fourth time regarding a return... My credit card STILL has not been debited for the return that was received by them a month ago.

*****WARNING ***** RIP OFF ***** WARNING ***** DO NOT BUY from this EXTREMELY SKETCHY "company"! They lie like a cop and are the WORST "company" I have EVER ordered from! It has been NOTHING but an unholy NIGHTMARE from the very start! They WOULDN'T change my order 5 DAYS BEFORE it left their warehouse and they did NOT include ANY invoice or return label LIKE THEY CLAIM! This "company" is nothing but a giant rip off. Their slippers "on sale" ended up costing me MORE than if I had gotten them from ANY OTHER STORE. SOMEHOW their $24 slipper ($12 - $16 EVERYWHERE ELSE including online, those were "on sale" too at almost 50% off!) ended up costing me over 3 TIMES what I could and SHOULD have bought them for!
***** WARNING ***** RIP OFF ***** WARNING ***** DO NOT BUY ***** WARNING ***** NOT a LEGITIMATE company!

I've been a customer since 2017 and have never had an issue with the quality of items I've purchased. Don't like their high shipping prices and for that price I would expect faster delivery. Made a purchase beginning of the year that came in with no "social distancing" shipping problems. Made another purchase of the same items(10 pieces) on April 18,2021. A few days later notified of a short shipping delay. In the meantime same items went on a better sale so put 10 more in the cart( an approximate 50 dollars in savings. May 8 2021 checked my account online to find order was still in process. Called customer service to cancel order and was told it was too late to cancel, order will ship in a couple days. Checked and called again on May 11 2021 after no change in status. Called CS again still can't cancel and will ship in next 48 hours. No change and not shipped on May 15. Called again on May 15 and my order was still there and online shows it waiting to be filled. Still can't cancel so I asked if they can readjust the order to the sale price since it has been filled yet. Can't do that either, WTH. I will return this order and see what kind of hassle I get from them, I will probably be stuck with return shipping but I'll be done with them. Haven't had an issue Duluth so I'll use them.
Order Number: *******4560
We've emailed your receipt to *******@AOL.COMRETURN ITEMS
Order Placed Apr 19,2021 www.kingsize.com
Total $227.35
Delivery Method Standard Delivery

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