KillStar

Long story short, I bought platforms off of this site, the sole separated from the shoe two hours into wearing them. I was able to return them for a new pair but the same thing happened with this pair too. I paid $130 for these shoes just to fall apart the very first day I wear them. This company will not give you money back they will just keep trying to send you the same thing in exchange for your old ones. I don't want these shoes anymore I want my money!

I ordered some boots from them to use in a photo shoot. After more than 5 attempts on trying to get them to send the merchandise I still have not heard one peep about this missing part of the order. As you can see from many reviews of the site you run the chance of losing your money, or worse, theft. I am sending complaints to local businesses and other sites to stop using killstar until this subpar customer service is rectified.

Lets start off about my closet: 80% of my clothing is from killstar. Before christmas I bought a pair of shoes together with a bunch of items, it arrived on a bit later than I'm used to but amazingly quick for a package around the holidays. After walking 50 metres or so my platform ripped and within a few moments they provided me with the best service I ever expierenced and solved everything for me. They are absolutely amazing and I will never stop buying my clothing items from them.

Their clothes are way too expensive for the terrible quality. You're better off getting clothes from a Halloween costume store. The quality is the same. I bought legging that are already ripping at the seams. The leggings were 50 dollars. If something is that much money it should last. If they are going to make clothes that are like fast fashion, they should charge fast fashion prices. The two shirts I received are awkward fitting. They are a size small but the chest of the shirt is made for someone who is petite but some how has double D's. It's completely unrealistic. 100% a waste of money which sucks cause the clothes would be so cute if the quality was better

I love the items on this shop! I always try to buy things on sale since they are a bit pricey but I'm completely in love with the bags I got. Also got a gift for a friend to get to her house and it got there quickly. Shipping is fast and things usually arrive within 5 days max.

I was sent a warped hat, they jammed it into a box much too small for it to fit right. I have spent two days trying to repair it the way the return manager suggested and it's still warped. I spent around 50$ on the hat. This company wouldn't send me a replacement and I had to badger them to get a half baked suggestion on how to fix the product. I have purchased products from this company before, and they used to be one of my favorite brands. I won't ever be buying anything from KILLSTAR again after this.

Ordered some items for the first and last time at Killstar. It took more than two months for me to get a partial refund for the goods that never arrived. They supposedly sent the parcel out and after several inquiries informed me that the parcel has been returned to them because I supposedly didn't pick it up at the post office. Local post always issues at least two delivery notices and then keeps the parcel for a month before sending it back even for cheap Ebay stuff. Never received a single notification. Contacted the post office and no parcel with the particular tracking number ever was registered in my country. Then they asked to pay for shipping to resend the goods. No thanks. At least I paid via Paypal and got money for the goods minus shipping. Customer service is terrible, not to mention the condescending tone in which some of the emails were written. Wasted a lot of time to get refunded. NEVER shopping there again!

I've purchased items from this site only once as they're a bit pricy. They offer a UK site and a USA site. Be sure to check which site your purchasing on because the stock is different and the shipping is obviously higher. The quality of their items are very nice and most are worth the retail price. That being said, if the brand of the item is not KillStar, check the brand's site. I've found that the price can often be cheaper from the source.( like plane tickets) They are prompt with your order (mine was sent out same day!) and give you a tracking number with updated information about your package. Love this site!

I have bought countless things from Killstar over the years, I must have spent thousands. Over this time both the quality and customer service have just gotten worse and worse. All the materials used are cheap and nasty, visibly so, look nothing like that from the website, and they aren't cheap to buy, either. You have to pay for delivery and pay for your own returns. Almost every online retailer has free returns now, even very cheap clothing brands, so I don't see why they can't run the same service.

Lost a long time loyal customer today.

I ordered two items from KILLSTAR back in March. The tracking was never updated and I was told I had to wait until April 5th ( one month after I placed my order) for them to file a claim. I am in the same state as this company and it never takes more than 2-3 days for items to be delivered. So, I waited (I needed these items for a convention, which was not going to happen at this point) and I messaged them on April 5th to inform them that I still had not received the items. At this point, one of my items was out of stock in my size (it was not when I first emailed them about the problem). I asked them to refund the item and re-ship the other. They told me that they had to start an investigation and would contact me with a follow up... this was nearly a month ago. They will not respond to my emails now and I've never had problems with this company before. Normally they were quick to help when something was not right... but this has killed my faith once their customer service.