Kyra G.

I ordered two items from KILLSTAR back in March. The tracking was never updated and I was told I had to wait until April 5th ( one month after I placed my order) for them to file a claim. I am in the same state as this company and it never takes more than 2-3 days for items to be delivered. So, I waited (I needed these items for a convention, which was not going to happen at this point) and I messaged them on April 5th to inform them that I still had not received the items. At this point, one of my items was out of stock in my size (it was not when I first emailed them about the problem). I asked them to refund the item and re-ship the other. They told me that they had to start an investigation and would contact me with a follow up... this was nearly a month ago. They will not respond to my emails now and I've never had problems with this company before. Normally they were quick to help when something was not right... but this has killed my faith once their customer service.